Vicetemple

The largest adult hosting network on the Internet

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Verified Profile

Vicetemple started in 2016 by a professional team that has been working in the hosting industry for 8 years already. Vicetemple is part of a larger hosting network that offers offshore hosting. With more than 200 adult websites operating worldwide within this network, Vicetemple was started to offer specific solutions optimally designed to run adult websites.

Certifications

ISO 27001
< $25/hr
10 - 49
2016
Locations
Netherlands
Beatrixstraat 30, Doesburg, Gelderland 6981 GN

Focus Areas

Service Focus

80%
20%
  • Web Hosting
  • Digital Marketing

Client Focus

100%
  • Small Business

Industry Focus

100%
  • Other Industries

Vicetemple Executive Interview

Dylan Brown
Dylan Brown
CMO
Please introduce your company and give a brief about your role within the organization.
We’re Vicetemple, the first specialized hosting provider catered specifically to the adult industry. Our business is built upon a simple premise: starting a website in the adult industry shouldn’t be hard. We want to make the industry more accessible to newcomers and create a one-stop-shop for people starting their first adult website. Currently, we have a team of 12 dedicated specialists working from our data center, office, and remote workspaces all across Europe.

As a chief marketing officer, I spend most of my time creating elaborate marketing plans and strategies to increase our exposure and grow our presence on the Internet. In short, I’m in charge of all the online marketing efforts that the company undertakes.
What is the story behind starting this company?
I’m afraid our story isn’t nearly as interesting as some may hope. Our team started working on Vicetemple around 2014 when we first realized how hard it is to start a website in the adult industry. Our founders come from a hosting background and had regular contact with potential clients who wanted to start adult websites. We had a pretty good idea about the hosting aspect of starting websites, but we couldn’t have imagined how much more there is to running a successful adult site.

When you work in the adult industry, even the simplest things like accepting payments turn into complicated and time-consuming challenges. Credit card companies don’t want to offer their services to you, payment processors slap unrealistic fees going up to as much as 25% per transaction, etc. The taboo surrounding sex work is still very much present and we wanted to do something about it.

With insider knowledge from adult industry experts that we onboarded early on, we started working on creating a platform that will welcome all people who wanted to participate in the adult industry. We wanted to help educate people about the adult industry, tear down old beliefs and taboos about sex work and offer them a way to participate.

For example, many people still don’t quite understand how big the adult industry is. Some estimates claim that up to a third of all websites on the Internet could belong to the adult industry. And while we can’t verify that number, it’s true that many people underestimate its size. The adult industry is not just porn stars and models, it’s also producers, scriptwriters, costume designers, bloggers, social media personalities, and much more. Not to mention that it also covers things like gambling, alcohol, tobacco, and similar products/niches.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We prefer to do everything in-house as it allows us to set a certain quality standard and ensure that our clients are always happy. However, due to the very nature of the hosting industry and its regulations, we do have to rely on third-party vendors for some services, such as registering domains.
How does your company differentiate itself from the competition?
Vicetemple is currently the only company that caters specifically to the adult industry and provides a full-service solution to adult webmasters. We offer web hosting, web design, website themes, SEO, and legal consultation to all of our clients. We have adult industry experts in every relevant field and we’re always available to our customers - no other hosting company comes close to providing such a wide breadth of talent to their clients. Especially in our industry.

We also allow our clients to remain anonymous and we ensure their privacy at all times, which is a specially important point for adult industry workers.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
As mentioned earlier, Vicetemple caters specifically to the adult industry. As a specialized company, we do not accept orders outside of our niche.
The hosting industry operates on a subscription-based model and our clients typically stay with us for the long run (as long as their website is functional), but we rarely get repetitive customers who start multiple businesses with us, so their ratio is negligible.
Please share some of the services that you offer for which clients approach you the most for?
Most of our clients approach us because they need hosting services for their websites. In particular, our Princess of Sin plan is a bestseller. Recently, we’ve started offering clone scripts, such as HubX and RedX, and people are really liking their layouts and features. RedX is quickly becoming one of our bestselling products, despite the fact that it was introduced at the turn of the year.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
According to our in-house rating system, the current customer satisfaction rate stands at 92%. When we first launched we had some difficulties keeping our satisfaction rates, so we focused on developing an elaborate customer support system that ensures the satisfaction of our clients. For example, we have a policy that says that all customer queries have to be answered within an hour. The issue is either resolved immediately or escalated to level 2 support and given a timeframe for the resolution of their problem. Either way, the client is always informed about what they can expect from us.

We believe that transparency and special attention to our clients ensure high customer satisfaction rates and our internal system is proving us right.
What kind of support system do you offer to your clients for catering to their queries and issues?
At the moment, we offer a ticket system, live chat, and email support. We plan to introduce a toll-free number in the near future, but we’re still testing our options with phone support.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Since Vicetemple offers a variety of services, the payment structure depends on the specific service.

For hosting services, we charge the clients monthly on a subscription-based model. For web design and SEO, we present clients with a detailed work plan and pay-per-milestone structure. Website themes and scripts are sold at a fixed price.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We do not place any minimum budget requirements for our clients. Our goal is to make the adult industry more accessible to people and that’s why we offer beginner packages that start at just $5 per month. Paygating clients behind budget requirements would go against our company’s mission statement.
What is the price range (min and max) of the projects that you catered to in 2020?
I’m afraid we cannot share specific numbers with you, but I can say that our 2020 projects ranged from $X to $XX, XXX.
Where do you see your company in the next 10 years?
Vicetemple has already grown into a strong player in the web hosting market, but we believe there is still a long way for us to go in the adult industry. We’re always working behind the scenes to offer more products and better services, and right now we’re focused on developing our own WordPress themes to help people build their websites more easily.

In the longer term, we plan to spread to markets other than the EU and the US, which are currently our primary focus. In particular, we want to make a strong presence in Asia and transform our company into a global powerhouse in the adult industry. We’d like to become the go-to solution not just for people who are starting in the industry, but we also want to attract more industry veterans and help them build more sustainable adult businesses.

Personally, I believe that scaling up our team and spreading the business to non-English speaking countries will be a challenge, but we’re looking forward to it. We believe we can set up successful branches of our company across the entire world.

Vicetemple Reviews

5.0 3 Reviews
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Bettina Clark

Excellent customer support

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

I can't speak for others, but if my experience is a reference, then their customer support team definitely deserves a raise! I messed up something and ended up with two versions of it on the Internet, and I was stressing about it for a few days before I finally conceded and contacted them. The help I got was incredible! Their technical support agent (sorry, I can't remember the name, it was two months ago) fixed everything in a matter of minutes and then explained what the problem was. Now I have my website fixed and I know how to resolve the DNS pointing issue on my own. I did not expect to receive this kind of technical support. 10/10 for me.

What service was provided as part of the project?

Web Hosting

Daniel Hayden

Great

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

I tried them and they were great for my project. I can't share more details for privacy reasons.

What service was provided as part of the project?

Web Hosting

Daniel Richards

Vicetemple is excellent

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

I have been using Vicetemple as my go to hosting provider for two years and I never experienced problems. I think they are excellent and I can recommend them to everyone in our industry.

What service was provided as part of the project?

Web Hosting

What is it about the company that you appreciate the most?

Their support is simply outstanding. They always reply within minutes and they resolved my problem in 10 minutes flat. It can't get much better.

What was it about the company that you didn't like which they should do better?

Pricing is on the higher end, but I don't mind paying for quality.