Botfay Inbox

Botfay merges WhatsApp, Telegram and Instagram Direct conversations into a single shared inbox, so support and sales teams stop switching between apps and tabs to answer customers.

An AI assistant sits at the core: it reads incoming messages, answers routine questions from a trained knowledge base, qualifies leads, and follows up with customers who go quiet - then hands the thread to a teammate the moment a personal touch is needed.

Botfay suits small and medium businesses, agencies and e-commerce brands with heavy inbound traffic on WhatsApp Business, Telegram bots/channels and Instagram DMs who don't want leads slipping through the cracks. It offers a shared team inbox, instant AI first response, built-in lead qualification, a consistent knowledge base, and per-channel visibility into response time and volume.

Setup takes minutes: connect your accounts and Botfay starts answering right away, with humans free to jump in anytime.