Workforce Optimization for the Modern Contact Center

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.
Calabrio
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
Knowledge Base
  • Help Guides
  • Blogs
  • Infographics
  • Case Studies
  • Whitepapers

Media

Calabrio Core Features

Focus of Workforce Management Feature
  • Administrative Control
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Scheduling
  • Time Tracking
  • Workforce Mobility

Calabrio Pricing

Pricing Type
  • Contact Vendor
Free Version
  • No
Payment Frequency
  • Monthly Payment

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