eGain CallTrack™
Record, categorize, prioritize, track, resolve, and analyze customer interactions
eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.
Licensing & Deployment
- Cloud Hosted
- Web-based
- Android
- Windows
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
- Whitepapers
- On-Site Training
Media
eGain CallTrack™ Core Features
Focus of Call Tracking Feature
- Call Recording
- Call Routing
- Caller Identification
- Intuitive Dashboard
- Paid Search Attribution
eGain CallTrack™ Pricing
Pricing Type
- Contact Vendor
Free Version
- No
Payment Frequency
- Annual Subscription
