eGain Mail

eGain Mail, the leading web-based email management solution for customer engagement, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. An integral part of the eGain suite for customer service, eGain Mail offers:
•Predefined workflows to manage incoming email and webforms inquiries.
•Service level agreement (SLA) triggers to automate email routing and monitoring.