Help Desk Software
Help Desk Software
Teckinfo’s ActivDesk Help Desk Software is designed to help businesses deliver fast, consistent, and high-quality customer support in today’s experience-driven environment. As customer expectations continue to rise, organizations need a solution that ensures prompt responses, well-informed service desk agents, and faster resolution of issues. ActivDesk brings these critical service elements together on a unified, intelligent, and AI-enabled platform that empowers support teams to perform at their best.
ActivDesk centralizes customer interactions from multiple channels such as voice, email, chat, WhatsApp, SMS, and social media into a single interface. This omnichannel approach ensures that no customer query is missed and every interaction is tracked from start to resolution. With intuitive ticket management, automatic ticket creation, and intelligent routing, issues are assigned to the most suitable agents in real time, reducing response times and improving resolution efficiency.
ActivDesk centralizes customer interactions from multiple channels such as voice, email, chat, WhatsApp, SMS, and social media into a single interface. This omnichannel approach ensures that no customer query is missed and every interaction is tracked from start to resolution. With intuitive ticket management, automatic ticket creation, and intelligent routing, issues are assigned to the most suitable agents in real time, reducing response times and improving resolution efficiency.
1995
India
- Accounting
- Apparel-fashion
- Banking
- Bpo
- Capital-markets
- Commercial-real-estate
- Education-management
- Higher-education
- Hospital-health-care
- Hospitality
- Insurance
- Leisure-travel
- Telecommunications
- English
Industries
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Accounting
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Apparel-fashion
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Banking
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Bpo
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Capital-markets
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Commercial-real-estate
-
Education-management
-
Higher-education
-
Hospital-health-care
-
Hospitality
-
Insurance
-
Leisure-travel
-
Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
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On Premises
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Web-based
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Android
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Windows
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Linux
Support
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Email
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Chat
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24x7 Support
Help Desk Software Core Features
Focus of Help Desk Feature
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- AI Features
Help Desk Software Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
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USD ($)
Free Version
-
Yes
Payment Frequency
-
Quote Based
