Helpdesk Pilot

Helpdesk Pilot allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.

Collate support requests sent in via email, through the web or over the phone into a feature rich help desk solution that both empowers your support agents and reassures your end-users of quick, efficient and quality support.

Create individual categories and integrate your corporate mailboxes, to have incoming mails converted to tickets and filtered into their respective categories. Helpdesk Pilot supports all mail box configurations, including Google Apps & MS Exchange.

Respond to tickets even when on the move or in the field, by simply replying to the email notifications you receive. The response is sent to the end user and appended to the ticket within the help desk, ensuring that all communication is actively stored in the ticket's summary.