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JitBit HelpDesk

5.0 (1 Review)|Write a Review|Claimed profile

Deployment

AndroidiPhone/iPadWeb-based

Best for

SmallMediumLargeFreelancer

Overview

About JitBit HelpDesk

Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive and more besides.

At a glance

Software information

Industries served, licensing and the support JitBit HelpDesk provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • One-Time Payment
  • Free trial

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • Very powerful yet simple-to-use solution.
  • Slick well-designed software.
  • It has a good UI and is easy to navigate.

What users like the least

  • Everything is good enough and works perfectly well.

What users say

Review Analytics of JitBit HelpDesk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Very powerful yet simple-to-use solution.Slick well-designed software.It has a good UI and is easy to navigate.
Detailed Reviews of JitBit HelpDesk
Sort ByWrite a Review
Avery MacyVerified Review
Posted on Jan 19, 2023

“JitBit HelpDesk is a great help desk and ticketing system for customer support teams that deliver awesome support to their customers.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Awesome experience!! It works well for what I need. It makes managing the help desk much easier and more productive. It is ideal for people with a budget. The solution runs smoothly without any technical issues. Overall, this application has been very useful for me as it keeps me updated.

Capabilities

JitBit HelpDesk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Plans

JitBit HelpDesk pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, One-Time Payment
Free Trial
21 Days
Vendor pricing page
Standard$29 / month

Media

Screenshots & video