Klearcom

Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers.

We enable our customers to benchmark local performance in over 96+ countries, revealing blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time.

Key platform advantages include measuring audio quality at each call stage, IVR/speech bot testing in 96+ countries, and speech intent testing in 40+ languages. For example, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and transfers the call correctly.

The biggest advantage is that our platform requires zero integration with customer systems.