contactone
Multi Channel Contact centre
Effective communication with customers through their choice of media… MULTI-CHANNEL CONTACT CENTRE is an advanced contact centre platform that combines voice, email, chat and social media channels through an advanced agent desktop application.Manage customer contacts across voice and multiple digital channels, including social media, email and web chat. Standard Social media configuration includes Twitter, Facebook, Youtube, Instagram and G+, as well as brand mentions across the wider social sphere.
Licensing & Deployment
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
Support
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Phone
Knowledge Base
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Help Guides
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Whitepapers
contactone Core Features
Focus of Call Center Feature
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
contactone Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Quote Based
contactone Reviews
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