Need for service

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Estonia HQFounded 2021

Deployment

Web-based

Overview

About Need for service

Need for Service is workshop management software built so a one-person or small shop can run the whole day from one place. Customer info, vehicle, and service history show up right away, no repeating yourself. Appointments go into a calendar fitting the technician's schedule, with confirmations and reminders sent automatically. Quotes are built fast, using ready-made service packages with parts and labor included, or items added from stock. Customers approve quotes and book appointments themselves.

Technicians get the work order on their device with everything lined up, no paper, no morning huddle. Photos, notes, and time get logged as the job happens. Once done, the work order becomes an invoice in one click, and payment can be taken on the spot. Every job goes into history, with future reminders scheduled automatically. Owners see jobs, revenue, parts, and hours in real time. QuickBooks, SMS, email, and e-signatures are built in. Pricing: $150/month, no per-user fees.

At a glance

Software information

Industries served, licensing and the support Need for service provides.

Industries

  • Automotive

Licensing

  • Proprietary
  • Monthly Payment
  • Free trial
  • Free version

Support

  • Email
  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySupport time09:00 to 17:00 (MST)09:00 to 17:00 (CST)09:00 to 17:00 (PST)09:00 to 17:00 (EET)

Training

  • Documentation
  • Webinar
Languages (1)
English
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Capabilities

Need for service features

The full feature set, grouped by module.

Auto Repair

  • Billing & Invoicing
  • Booking Management
  • Customer Management
  • Dashboard
  • Inventory Management
  • Maintenance Scheduling
  • Quotes/Estimates
  • Repair Orders
  • Service History Tracking
  • Work Order Management

Field Service Management

  • Contact Management
  • Inventory Management
  • Job Scheduling
  • Mobile Access
  • Quotes & Estimates
  • Reports
  • Service History Tracking
  • Time Tracking
  • Work Order Management

Plans

Need for service pricing

Free Version
Yes
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)
Free Trial
14 Days
$150 a month for the whole shop, regardless of how many users. No per-user fees, no separate charges for modules or features - QuickBooks sync, SMS, email, and e-signatures are all included in that price.

Media

Screenshots & video