Needle
Give shoppers an entirely unique live chat experience
Morgan turned to technology veterans Mikko Valimaki and Joey Dempster to develop an innovative, live chat solution for ecommerce stores and online sales. Sure, live chat was already a thing, but customer service reps were rarely more acquainted with the product line than shoppers were. Needle would go one better by serving chat with Advocates – brand ambassadors who live and breathe the product line – to guide shoppers from curiosity to purchase. The live chat customer experience with Needle would be like shopping with an expert.
Licensing & Deployment
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Cloud Hosted
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Web-based
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
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Chat
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Phone
Knowledge Base
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Help Guides
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Video Guides
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Blogs
Needle Core Features
Focus of Live Chat Feature
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Secured Encryption
- Visitor Tracking
Needle Pricing
Pricing Type
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Flat Rate
Free Version
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No
Payment Frequency
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Quote Based
Plans & Packages
Standard
$3 Per Month
Needle Reviews
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