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NGNInsights

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Deployment

WindowsAndroidiPhone/iPad

Best for

Medium

Overview

About NGNInsights

NGNInsights enables managers to create continuous and uninterrupted feedback with their call center agents, ensuring that each contact center team member improves their performance while also developing new skills. A performance management system to direct supervisors!

At a glance

Software information

Industries served, licensing and the support NGNInsights provides.

Licensing

  • Quote Based

Support

  • Phone
  • Online (Ticket)

Training

  • Help Guides

Knowledge Base

  • Help Guides
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Capabilities

NGNInsights features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Predictive Dialer
  • Queue Management
  • Voicemail

Plans

NGNInsights pricing

Free Version
No
Payment Frequency
Quote Based
Vendor pricing page

Media

Screenshots & video

NGNInsights screenshot

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