Pointel Configuration Management Solution
Get ready to achieve your vision of delivering a better customer experience today
Pointel Configuration Management Solution (CMS) is thin-client and easy to use application which provides the complete control over your Genesys cloud configuration. Pointel CMS instantly highlights the changes made to the Genesys cloud configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. CMS captures all of the changes within your contact center by providing the information graphically, so you can quickly and easily understand the changes made to your Genesys Cloud Configuration environment. Pointel CMS audit report provides detailed information including the name of the user who made the change, when the change was made and also provides both the current and previous values.
Licensing & Deployment
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Web-based
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Windows
Support
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Phone
Knowledge Base
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Help Guides
Media
Pointel Configuration Management Solution Core Features
Focus of Change Management Feature
- Audit Trail
- Change Calendar
- Change Planning
- Reporting
Pointel Configuration Management Solution Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
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Quote Based
