Pointel Configuration Management Solution

Pointel Configuration Management Solution (CMS) is thin-client and easy to use application which provides the complete control over your Genesys cloud configuration. Pointel CMS instantly highlights the changes made to the Genesys cloud configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. CMS captures all of the changes within your contact center by providing the information graphically, so you can quickly and easily understand the changes made to your Genesys Cloud Configuration environment.

Pointel CMS audit report provides detailed information including the name of the user who made the change, when the change was made and also provides both the current and previous values.