SparrowDesk
SparrowDesk is an AI-first customer service platform
SparrowDesk is an AI-first customer service platform that helps businesses deliver fast, reliable, and scalable support. With Luna, the AI Agent, SparrowDesk auto-resolves up to 60% of tickets, enabling 24/7 assistance without adding headcount. For agents, Luna Copilot provides AI-generated ticket summaries, smart reply suggestions, and instant knowledge access inside the inbox to boost productivity. SparrowDesk unifies customer conversations from email and live chat into a single workspace, ensuring full context across every interaction. Customers get 24/7 answers through branded self-service portals, reducing ticket volume. Managers track SLA adherence, agent performance, and support trends with real-time dashboards and custom reports. Operations are streamlined with a no-code workflow builder, which automates repetitive tasks and standardizes processes without developer effort. By blending AI efficiency with human expertise, SparrowDesk empowers teams to scale support
2017
United States
- Banking
- Education-management
- Financial-services
- Hospital-health-care
- Information-services
- Information-technology-services
- Retail
- Telecommunications
- English
Industries
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Banking
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Education-management
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Financial-services
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Hospital-health-care
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Information-services
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Information-technology-services
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Retail
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
Support
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Email
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Chat
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Phone
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24x7 Support
Training
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Webinar
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Documentation
SparrowDesk Core Features
Focus of Customer Service Feature
- Alerts/Notifications
- Help Desk
- Knowledge Base
- Live Chat
- Self-Service Portal
- AI Features
SparrowDesk Pricing
Pricing Type
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Per Feature
Preferred Currency
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USD ($)
Free Version
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Yes
Payment Frequency
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Monthly Payment
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Annual Subscription
