Tymeshift

Workforce management for the modern age. Omnichannel, easy to use, and deployable in under 2 minutes. Made exclusively for Zendesk.Automatically track all of the time spent on tickets, chats, and calls. Create custom AUX states to track lunch, breaks, and other non-support activities.Quickly create complete intraday schedules and view staffing across all channels. Agents can view their schedule without ever leaving Zendesk.