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Vtiger Help Desk

5.0 (1 Review)|Write a Review|Unclaimed profile

Deployment

WindowsMacAndroidiPhone/iPadWeb-based

Best for

SmallMediumLargeFreelancer

Overview

About Vtiger Help Desk

Vtiger Help Desk is a software for multi-channel customer support organizations to manage cases at scale, and at SLA-speeds. Your customer support operations benefit from Vtiger Help Desk in 3 important ways: resolve issues in ways your customers prefer, set your agents up for success and make it easy for support managers to be on top of things.

At a glance

Software information

Industries served, licensing and the support Vtiger Help Desk provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Free
  • Free version

Support

  • Phone
  • Email
  • Live Chat
  • Business Hours

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

What users like the most

  • It is fast, convenient and user-friendly.
  • I am extremely impressed with the services.
  • It works like a charm, very smoothly.

What users like the least

  • Some advanced features are required otherwise it's good to use.

What users say

Review Analytics of Vtiger Help Desk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Review Summary
Drawn from 1 verified reviews
It is fast, convenient and user-friendly.I am extremely impressed with the services.It works like a charm, very smoothly.
Detailed Reviews of Vtiger Help Desk
Sort ByWrite a Review
Alina StephensonVerified Review
Posted on Jan 20, 2023

“Vtiger Help Desk is a complete solution that has tools that help you register customer queries and speak to your customers.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Absolutely fantastic!! This software works great and shows better functionality than other similar tools. I have been using so much software to manage my company’s communication with our clients but this one has proven to be the best suited for my business.

Capabilities

Vtiger Help Desk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management

Plans

Vtiger Help Desk pricing

Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Free
Vendor pricing page

Media

Screenshots & video

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