Top Call Center Services in Philippines

Researched by:Goodfirms Research TeamUpdated:September 26, 2026

Goodfirms has reviewed 71 Call Center Services in Philippines as of September 2026. The top-ranked firm is Helpware (4.9 stars, 11 verified reviews, NA, founded 2015, Taguig). Across the category, the median hourly rate is $25, median client rating is 5, and 48% of firms employ 50+ members. Explore the vetted Call Center Services in Philippines companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you in search of the most reliable call center services in the Philippines? In a competitive market, the best way to increase customer retention is to provide a positive customer experience. It is important that you hire call center services that combine operational precision and multichannel customer engagement that enables a business to provide personalized customer care and tech support that your customers expect. However, it is easier said than done. The market is crowded with alternatives, and there is little information available on them that will help you make a reasoned selection. It is like finding a needle in a haystack while looking for reliable options from an overwhelming number of call center companies in the Philippines.
This is where Goodfirms steps in to help your screening process. Goodfirms has prepared a record of top-performing call center service providers in the Philippines complemented with all the information you need to make an informed decision. The information supplied with this record includes company content, project portfolio, focus area, experience, pricing model, and research scores to help you make the best call for your business. Please come forward and peruse this refined list of firms and hire the best call center outsourcing in the Philippines for your business today.

Goodfirms has verified 71 Call Center Services in Philippines - part of 1,648+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Companies in Philippines

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Using AI Tools

    • ChatGPTChatGPT
    • CanvaCanva
    • GeminiGemini
    • ClaudeClaude
    • GrammarlyGrammarly

    Virtual Assistant House, Corp. is a Business Process Outsourcing (BPO) and virtual workforce solutions company that provides reliable, flexible, and cost-effective support services to businesses of all sizes.We specialize in providing skilled virtual assistants, dedicated remote professionals, and managed support teams that help clients streamline daily operations, improve productivity, and focus on core business growth. ... read Virtual Assistant House Corp reviews & insights

    Virtual Assistant House, Corp. is a Business Process Outsourcing (BPO) and virtual workforce solutions company ... read Virtual Assistant House Corp reviews & insights

    < $25/hr
    50 - 249
    2016
    Davao City, Philippines

    Why Virtual Assistant House Corp?

    • Skilled & Reliable Remote Professionals
    • Flexible Solutions That Scale With You
    • Quality Support at Competitive Costs
  • Using AI Tools

    • CanvaCanva

    iFOVS places named, dedicated staff — not shared pools — with businesses across the US, UK, Canada and Australia. We're built around accuracy, documented process, and direct access to a team lead, with no seat minimums and month-to-month flexibility so you scale up or down as your needs change. Our services span administrative and executive ... read iFOVS Business Support Services reviews & insights

    iFOVS places named, dedicated staff — not shared pools — with businesses across the US, ... read iFOVS Business Support Services reviews & insights

    < $25/hr
    10 - 49
    2018
    Manila, Philippines

    Why iFOVS Business Support Services?

    • Same dedicated team, not a rotating pool
    • No seat minimums, month-to-month
    • Direct access to your team lead, always
  • Smiles On Demand is your offshore growth partner — a Philippines-based BPO that feels like a seamless extension of your team. We specialize in providing scalable, cost-effective BPO and contact center solutions for businesses like yours. 📖 Our Story We started with one goal: to give businesses a cost-effective way to offload labor-intensive tasks and ... read Smiles On Demand reviews & insights

    Smiles On Demand is your offshore growth partner — a Philippines-based BPO that feels like ... read Smiles On Demand reviews & insights

    $50 - $99/hr
    250 - 999
    2012
    Dumaguete, Philippines
  • ServeRetail is a U.S. based retail and ecommerce-focused BPO specializing in end-to-end customer support for online, DTC, and omnichannel brands. We help retailers deliver fast, accurate, and brand-aligned customer experiences across voice, email, chat, and back-office operations. Our teams are trained specifically for retail workflows, including order management, WISMO resolution, returns and refunds, technical product ... read ServeRetail reviews & insights

    ServeRetail is a U.S. based retail and ecommerce-focused BPO specializing in end-to-end customer support for ... read ServeRetail reviews & insights

    < $25/hr
    1,000 - 9,999
    2004
    Manila, Philippines
  • Bacolod City, Philippines, is known as the City of Smiles. At NLIT, we bring our smiles to the office and deliver superior customer service and outbound telemarketing campaigns. We assist small and medium sized companies by delivering unbeatable call center services at a low cost. Our Philippines call centers specialize in telemarketing, customer service, and ... read Next Level reviews & insights

    Bacolod City, Philippines, is known as the City of Smiles. At NLIT, we bring our ... read Next Level reviews & insights

    < $25/hr
    2 - 9
    Bacolod City, Philippines
  • Bureauserv is committed to helping your business achieve controlled growth with improved efficiencies. Founded in Perth, Western Australia, Bureauserv aims to support small and medium-sized enterprises (SMES) and entrepreneurs through our business outsourcing solutions in the areas of customer service and sales, digital marketing, and accounting, bookkeeping and administration. With our wide range of solutions, ... read Bureauserv Global reviews & insights

    Bureauserv is committed to helping your business achieve controlled growth with improved efficiencies. Founded in ... read Bureauserv Global reviews & insights

    < $25/hr
    10 - 49
    2013
    Manila, Philippines
  • At RANA Solutions Corp., our journey began with a clear mission: to empower global businesses through intelligent, compassionate outsourcing solutions. From our roots in the Philippines—a country known for exceptional talent—we’ve grown into a trusted BPO partner, combining skilled professionals, modern technology, and deep industry knowledge to help clients enhance service, reduce costs, and scale ... read RANA Solutions Corp reviews & insights

    At RANA Solutions Corp., our journey began with a clear mission: to empower global businesses ... read RANA Solutions Corp reviews & insights

    < $25/hr
    10 - 49
    2025
    Davao City, Philippines
  • Customer Support Philippines is one of the premier customer call centers in the Philippines, catering to large scale enterprises and small and medium businesses (SMBs) engaged in manufacturing, consumer electronics, technology and consumer electronics. We serve organizations from all over the world. Offering a fully integrated 24/7 call center service designed to grow the industry ... read Customer Support Philippines reviews & insights

    Customer Support Philippines is one of the premier customer call centers in the Philippines, catering ... read Customer Support Philippines reviews & insights

    $25 - $49/hr
    2 - 9
    Manila, Philippines
  • Using AI Tools

    • ChatGPTChatGPT
    • ClaudeClaude
    • CanvaCanva
    • KrispKrisp
    • ReadAIReadAI

    Founded in 2007, Intelassist is a family-owned and operated remote staffing company with US-based leadership and operations in Manila, Philippines. We build dedicated, embedded remote teams recruited specifically to each client's requirements, integrated directly into their workflows, and managed day-to-day by the client themselves. We serve companies from small businesses to Fortune 500s across healthcare, ... read Intelassist reviews & insights

    Founded in 2007, Intelassist is a family-owned and operated remote staffing company with US-based leadership ... read Intelassist reviews & insights

    < $25/hr
    1,000 - 9,999
    2007
    Quezon City, Philippines

    Why Intelassist?

    • Recruited for you, not reassigned to you.
    • You stay in control.
    • Proven since 2007. First client still with us.
  • Using AI Tools

    • ClaudeClaude

    SkylineCX is a managed talent and outsourcing agency built for tech companies, SaaS platforms, Web3 projects, and AI businesses. We help growth-stage teams scale their support, operations, and marketing capacity without the overhead of building in-house. Our services include customer support outsourcing (part-time to 24/7), employer of record, recruitment and talent sourcing, community management, Reddit ... read Skyline Live Support reviews & insights

    SkylineCX is a managed talent and outsourcing agency built for tech companies, SaaS platforms, Web3 ... read Skyline Live Support reviews & insights

    NA
    50 - 249
    2017
    Caloocan, Philippines

    Why Skyline Live Support?

    • Reliable 24 Hour Customer Support
    • Smarter Support with Human and AI
    • Built to Scale With Your Business
  • A modern outsourcing house for high-growth tech companies. Get rid of recruiting, headcount, training, extra office space, and hassles by outsourcing to our specialist teams. We designed the processes and trained the people that support the traction of the highest growing tech companies.

    A modern outsourcing house for high-growth tech companies. Get rid of recruiting, headcount, training, extra ... read BUNCH reviews & insights

    NA
    250 - 999
    2017
    Makati, Philippines
  • Logix BPO is a Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) company, providing managed remote staffing solutions to partners all over the word. Logix prides itself on providing our partners with the best talent on the market, with highly competitive pricing structures, high staff retention, an excellent & rewarding culture and, a fully ... read Logix BPO reviews & insights

    Logix BPO is a Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) company, providing ... read Logix BPO reviews & insights

    NA
    250 - 999
    Cebu City, Philippines
  • Rcruit.asia is the perfect partner for Outsourcing Customer Service. We offer comprehensive solutions that ensure your customers receive the best service with minimal effort on your part. For a reliable Outsourcing Service Provider, trust Rcruit.asia. We offer innovative and cost-effective solutions that help your business grow while delivering outstanding customer service. Discover the benefits of ... read Rcruit Asia reviews & insights

    Rcruit.asia is the perfect partner for Outsourcing Customer Service. We offer comprehensive solutions that ensure ... read Rcruit Asia reviews & insights

    NA
    2 - 9
    Marilao, Philippines
  • Using AI Tools

    • ClaudeClaude
    • GitHub CopilotGitHub Copilot
    • DudaDuda
    • GeminiGemini
    • LovableLovable

    We are aCXend. We partner with teams that need more than just additional headcount. Whether you're scaling support, managing complex operations, or building from the ground up, we step in as an extension of your team—bringing structure, accountability, and hands-on execution where it matters most.Our support is shaped by what our partners actually need to ... read aCXend reviews & insights

    We are aCXend. We partner with teams that need more than just additional headcount. Whether ... read aCXend reviews & insights

    < $25/hr
    50 - 249
    2016
    Mandaluyong, Philippines

    Why aCXend?

    • Consistent quality, built into every process.
    • Smarter systems for faster, better results.
    • We grow with you, not just alongside you.
  • ClinkIT Solutions is a Microsoft Partner and Software Services company that provides world-class solutions delivered flawlessly and on time that help businesses across the globe transform, thrive and excel from initial planning to execution and ongoing operations. We strive to be the top-of-mind technology partner, backed by our globally certified software engineers and technical specialists ... read ClinkIT Solutions reviews & insights

    ClinkIT Solutions is a Microsoft Partner and Software Services company that provides world-class solutions delivered ... read ClinkIT Solutions reviews & insights

    NA
    50 - 249
    2015
    Makati, Philippines
  • An IT-BPM industry partner and call center Business Process Outsourcing (BPO) service provider. With a commitment to excellence and innovation, we stand out as a beacon of reliability and quality in the bustling landscape of BPOs in Cebu, Philippines. We envision ourselves as one of the top-tier BPO companies in the Philippines, distinguished by our ... read AmeeraTel, Inc. reviews & insights

    An IT-BPM industry partner and call center Business Process Outsourcing (BPO) service provider. With a ... read AmeeraTel, Inc. reviews & insights

    $50 - $99/hr
    50 - 249
    2012
    Cebu City, Philippines
  • There’s no such thing as accidents; everything is part of a grand master plan of things. That’s how our journey began. We started as a VOIP telco company, playing with the idea of expanding to BPO Services. We didn’t move on this idea until one single client wanted a site visit. We were forced to ... read EastWest BPO reviews & insights

    There’s no such thing as accidents; everything is part of a grand master plan of ... read EastWest BPO reviews & insights

    $25 - $49/hr
    250 - 999
    2005
    Pasig, Philippines
  • Using AI Tools

    • ChatGPTChatGPT

    Open Access BPO is that partner, a technology-driven boutique outsourcing provider built for high-growth digital companies. We provide fully tailored solutions in CX, content moderation, and back office support. These AI-powered solutions help our partners adapt to rising customer expectations, rapid digital transformation, and the complexities of competing in global markets. Since 2006, we've evolved ... read Open Access reviews & insights

    Open Access BPO is that partner, a technology-driven boutique outsourcing provider built for high-growth digital ... read Open Access reviews & insights

    $150 - $199/hr
    1,000 - 9,999
    2006
    Manila, Philippines

    Why Open Access?

    • Multilingual Expertise
    • Scalable Processes
    • Strategic Locations
  • ACX is an all in one digital service provider that will take your business to a whole new level. We are an innovative and dynamic team of highly skilled developers, graphic designers, copywriters, marketing experts, project managers and admin staff who are committed to building a business that is based on the principle of integrity, ... read ACX Outsourcing HUB reviews & insights

    ACX is an all in one digital service provider that will take your business to ... read ACX Outsourcing HUB reviews & insights

    < $25/hr
    10 - 49
    2017
    Cebu City, Philippines
  • Cambria Software has been providing companies all around the world with Custom Software Programming Services since 1984. We take pride in our core team of programmers able to tackle any problem, and in our ability to spin-up high quality offshore Staff Augmentation teams of software engineers, 100% dedicated to our clients and their company. Customers ... read Cambria Software reviews & insights

    Cambria Software has been providing companies all around the world with Custom Software Programming Services ... read Cambria Software reviews & insights

    $25 - $49/hr
    50 - 249
    1984
    Makati, Philippines
  • Using AI Tools

    • ChatGPTChatGPT

    We are your dedicated partner—matching you with hand-selected talent from the Philippines through a curated process that emphasizes communication, performance, and accountability. Our leadership works closely with clients and employees to ensure every engagement is a long-term relationship, not a short-term transaction.

    We are your dedicated partner—matching you with hand-selected talent from the Philippines through a curated ... read NUMAX Global reviews & insights

    $50 - $99/hr
    50 - 249
    2025
    Cebu City, Philippines

    Why NUMAX Global?

    • We help businesses build high-performing teams
    • Provide reliable and compliant workforce solutions
    • We provide talent solutions tailored to your needs
  • Splace BPO empowers brands by providing offshore professionals who are not only highly skilled but also trained to excel in an AI-driven business landscape. By combining human expertise with future-ready capabilities, we help businesses scale smarter, adapt faster, and stay competitive in a rapidly evolving market.

    Splace BPO empowers brands by providing offshore professionals who are not only highly skilled but ... read Splace BPO reviews & insights

    < $25/hr
    250 - 999
    2017
    Davao City, Philippines
  • Sourcefit is an American-managed business process outsourcing company with strategic operations in the Philippines, Dominican Republic, South Africa, and Armenia, specializing in custom offshore solutions to meet the unique needs of our clients and provide efficient and cost-effective solutions. Our extensive portfolio of BPO services caters to a diverse array of industries, including IT, Finance, ... read Sourcefit reviews & insights

    Sourcefit is an American-managed business process outsourcing company with strategic operations in the Philippines, Dominican ... read Sourcefit reviews & insights

    < $25/hr
    1,000 - 9,999
    2006
    Quezon City, Philippines

Post your project. Get proposals from PRO-verified firms.

Goodfirms recommends the top 3. You pick the winner.

Why Trust Goodfirms

Goodfirms is the world’s leading reviews and ratings company featuring 100,000+ tech companies from across the globe, complete with 80,000+ humanly vetted client reviews, detailed portfolios, hourly rates, employee strength, and more to help you choose your perfect tech partner.

Humanly-Vetted Client Reviews

Our researchers have personally vouched for the authenticity of 80,000+ client reviews by speaking directly with clients, cross-checking project details, timelines, and results to ensure 100% credibility.

Data-Driven Rankings

Data powers our company listings. Every company listed is evaluated based on its expertise, experience, market presence, reviews, and client satisfaction rate, which helps buyers confidently choose the right tech partner.

Global Trust & Recognition

Goodfirms is trusted by 100,000+ businesses in 160+ countries to connect with reliable tech partners. Our reputation is built on 80,000+ verified reviews and rankings you can trust.

Transparency In Detail

From verified client reviews and portfolio highlights to service focus and pricing, Goodfirms provides a 360-degree view of every company, helping 2+ million monthly users find the perfect tech partner.

Trending insights from Goodfirms

Valuable insights from top experts accelerate decision-making.

Why the Human Voice Still Wins in Customer Service
Call Center Outsourcing: Costs, Benefits & Top Providers in 2026
Payment Gateway vs Payment Processor: Key Differences and When to Build Your Own (2026)
Read all research articles

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All states ranked by Value Score.

Every state in scope, ranked by Value Score.

StateFirmsAvg RateAvg RatingValue ScoreAction
PHLaguna5$25/hr582View firms
PHMetro Manila67$39/hr4.981View firms
PHBicol2$25/hr581View firms
PHNegros Oriental7$34/hr580View firms
PHBatangas1$25/hr580View firms
PHCebu34$63/hr576View firms
PHLuzon4$25/hr-72View firms
PHBohol1$25/hr-69View firms
PHCordillera1$25/hr-69View firms
PHBukidnon1$25/hr-69View firms
PHDavao14$60/hr-61View firms
PHIloilo8$64/hr-58View firms
PHBulacan2$75/hr-51View firms
PHCentral Luzon1--8View firms
PHLaguna
5 firms$25/hr5
Value Score82 / 100
PHMetro Manila
67 firms$39/hr4.9
Value Score81 / 100
PHBicol
2 firms$25/hr5
Value Score81 / 100
PHNegros Oriental
7 firms$34/hr5
Value Score80 / 100
PHBatangas
1 firms$25/hr5
Value Score80 / 100
PHCebu
34 firms$63/hr5
Value Score76 / 100
PHLuzon
4 firms$25/hr
Value Score72 / 100
PHBohol
1 firms$25/hr
Value Score69 / 100
PHCordillera
1 firms$25/hr
Value Score69 / 100
PHBukidnon
1 firms$25/hr
Value Score69 / 100
PHDavao
14 firms$60/hr
Value Score61 / 100
PHIloilo
8 firms$64/hr
Value Score58 / 100
PHBulacan
2 firms$75/hr
Value Score51 / 100
PHCentral Luzon
1 firms
Value Score8 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

Found your target region?

Browse all firms in your chosen country - or let us hand-pick matches based on your project, budget, and time-zone preference.

Get matched firms

States with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Metro Manila · $0-24/hr

31 firms in this tier - more than any other state, averaging 4.9 ★. Top picks: Vserve Ebusiness Solutions, STAFFVIRTUAL, Unity Communications.

Mid-tier leader
Cebu · $50-99/hr

3 firms in this tier - more than any other state. Top picks: Teleforce Global, AmeeraTel, Inc., NUMAX Global.

Top tier leader
Metro Manila · $150+/hr

2 firms in this tier - more than any other state. Top picks: Open Access, XMC BPO.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms