Top Answering Services in Michigan

Researched by:Goodfirms Research TeamUpdated:September 3, 2026

Goodfirms has reviewed 15 Answering Services in Michigan as of September 2026. The top-ranked firm is AnswerForce (5.0 stars, 17 verified reviews, NA, founded 2003, Birmingham). Across the category, the median hourly rate is $25, median client rating is 5, and 22% of firms employ 50+ members. Explore the vetted Answering Services in Michigan companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you searching for a 24/7 phone answering service in Michigan for your business? Before you start the research, let’s tell you in brief how they work. The telephone answering services in Michigan have call center agents that manage everything through a software. For instance, answer questions about their clients’ products and services, take messages, and take orders, etc. It means everything is highly organized, leaving no room for errors. As such, answering services have become a need for every business today. We did the research part for you. The best answering services in Michigan are listed below!

15Verified firms
$25/hrMedian hourly rate
5 ★Median rating
22%Have 50+ members

Goodfirms has verified 15 Answering Services in Michigan - part of 923+ Answering Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Headquarters
Action

List of Top Phone Answering Service in Michigan

Find a Answering Services Company Near you
Find a Answering Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Make your business 24/7. Power your growth every day of the year. AnswerForce provides professional and friendly call and chat answering services, virtual reception services, live chat, appointment scheduling, and more. Our team of experienced, customer-focused agents handle your calls 24/7, 365 days a year, ... read AnswerForce reviews & insights

    NA
    250 - 999
    2003
    Birmingham, United States
    A wonderful service that keeps my company running smoothly and integrates seamlessly once set up. - Jose Masso
    Visit Website
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  • We provide your customers with a high quality point of contact that is concerned first and foremost with patient safety, available every hour of every day of the week. When your patients and callers are supported after 24/7 that means the call center is providing the service you rely on. Our organization is experienced at ... read Medical Call Service reviews & insights

    < $25/hr
    2 - 9
    Detroit, United States
  • Using AI Tools

    • ClaudeClaude

    The Backup Line is a 24/7 AI answering service for restoration, roofing, and plumbing contractors. It works exactly the way the name says: your phone still rings first. You answer the calls you can; The Backup Line catches the ones you can't — after-hours, mid-job, or when the line is already busy — so a ... read The Backup Line reviews & insights

    NA
    Freelancer
    2026
    Shelby, United States

    Why The Backup Line?

    • Your phone rings first and we catch what you miss
    • Built for restoration, roofing & plumbing
    • Emergency calls escalated to you instantly
  • Missed communications mean lost opportunity. It’s a fact in today’s fast-paced society. Studies have shown that callers are unlikely to leave a voicemail or reach out a second time if their initial contact is left unanswered. That’s where Clementine can help. With decades of experience in the live answering service industry, we take over your ... read Clementine Live Answering Service reviews & insights

    $25 - $49/hr
    50 - 249
    Detroit, United States
  • Bennett Communication Solutions has been in business since 1947, which means that wehave the experience and skills to help your business succeed. We provide your callers 24-hour telephone access to your firm while enhancing your image. From Call Center Services to Live Answering or Automated Answering Services, we have the solutions that work for your ... read Bennett Communication Solutions reviews & insights

    $25 - $49/hr
    50 - 249
    1947
    Flint, United States
  • RingWave is a U.S.-based virtual receptionist and customer service provider dedicated to helping small and medium-sized businesses deliver exceptional client support at an affordable cost. Founded by Mike, whose five years of remote customer service experience inspired him to build a more proactive, human-first service model, RingWave offers 24/7 live support from real representatives plus ... read RingWave reviews & insights

    < $25/hr
    2 - 9
    2024
    Okemos, United States
  • Opus Virtual Offices provides the most complete Virtual Office program available in the industry, with more than 500 locations in the US, giving you the corporate image you require. With our Virtual Office program you are no longer required to have an office to operate your business. Our Program will provide you with all the ... read Opus Virtual Offices reviews & insights

    < $25/hr
    10 - 49
    Southfield, United States
  • Cris Miller founded Accurate Answering Service with her family in 1976, in response to a growing need for a service which focused on quality and professionalism. The company continues to be family owned and operated while her wisdom and vision continue to motivate and instill pride in every operator. The success of a service company ... read Accurate Answering Service reviews & insights

    < $25/hr
    2 - 9
    1976
    Macomb, United States
  • Our company was founded by Edward and Cheri Freeman in 1988, which continues to grow within the family, including wendy their daughter (operations Manager), and now Colton, Wendy’s son (Sales Manager). Based on excellent customer service and run in a family owned and operated environment, we strive to satisfy and meet every client expectation. By ... read PAS Communications reviews & insights

    < $25/hr
    2 - 9
    1988
    Whitmore Lake, United States
  • King Communications is a 24/7 call center that has been providing telephone answering services since 1947. Our primary focus is the customers, our core values drive us to provide high-quality service that can act as an extension to our client’s business. We have experienced agents have the capability of taking messages, setting schedules, call patching, ... read King Communications reviews & insights

    $25 - $49/hr
    10 - 49
    1947
    Saginaw, United States
  • Dave Savolainen Sr. has led the development of Range Corporation (dba Range Telecommunications) since it became a full-time business on April 1, 1974. Mr. Savolainen's technical expertise has allowed Range to offer industry-leading consumer and commercial electronic services including wireless, security, and telephonic services right here in the Upper Peninsula. Under his leadership, Range has ... read Range Corporation reviews & insights

    < $25/hr
    2 - 9
    Marquette, United States
  • Call Center Experts. Award winning quality driven. Business trained support that consists of dedicated Agents, specialized Agents,or shared Agents. Over 50 years in the industry, recognized for quality for last 20 by national call center organization ATSI . Customized programs for inbound and outbound call center support.

    < $25/hr
    50 - 249
    1965
    Kalamazoo, United States
  • Rochester Telemessaging Service (RTC) is the only Michigan answering service certified by the Association of TeleServices International (ATSI). We are also the ONLY nationwide answering service / teleservice company to earn ATSI’s Award of Excellence for 21 consecutive years.We bring 45 years of excellence & expertise to each contact. We offer the best in customized ... read Rochester Telemessaging Center reviews & insights

    NA
    50 - 249
    1972
    Detroit, United States
  • Welcome to Micronwebs Micronwebs provides all types of digital marketing services to take your business to a new level, specializing in website design, development, and SEO services. https://micronwebs.com/ Address - Texas, USA 12199 Goddard Detroit mi 48234 Contact No: +1 682 503 1508 Email - [email protected]

    NA
    10 - 49
    Detroit, United States
  • Using AI Tools

    • ClaudeClaude
    • ChatGPTChatGPT

    SMB Uplevel is an AI operations agency in Metro Detroit. We build, run, and tune the AI systems that take operational work off small-business owners: voice agents that answer and book calls 24/7, missed-call text back, follow-up that chases every lead and open estimate, database reactivation, review automation, website chat, and call intelligence. Phone agents ... read SMB Uplevel reviews & insights

    NA
    2 - 9
    2026
    Sterling Heights, United States

    Why SMB Uplevel?

    • To automate your business
    • To stop calls unanswered
    • To improve your systems focused on local markets

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USGrand Rapids36$56/hr577View firms
USFarmington Hills2$50/hr574View firms
USPlymouth2$50/hr574View firms
USBirmingham1-572View firms
USAnn Arbor6$27/hr-72View firms
USKalamazoo3$25/hr-71View firms
USSouthfield7$30/hr-71View firms
USRochester Hills3$25/hr-71View firms
USSaint Clair Shores2$25/hr-70View firms
USFarmington2$25/hr-70View firms
USWaterford2$25/hr-70View firms
USBloomfield Hills2$25/hr-70View firms
USWestland1$25/hr-69View firms
USDearborn4$31/hr-69View firms
USMacomb1$25/hr-69View firms
USWhitmore Lake1$25/hr-69View firms
USMarquette1$25/hr-69View firms
USPortage1$25/hr-69View firms
USFerndale1$25/hr-69View firms
USWhite Lake1$25/hr-69View firms
USWarren1$25/hr-69View firms
USLansing1$25/hr-69View firms
USOttawa County1$25/hr-69View firms
USChesterfield1$25/hr-69View firms
USMadison Heights1$25/hr-69View firms
USNew Hudson1$25/hr-69View firms
USOkemos1$25/hr-69View firms
USDetroit36$49/hr-68View firms
USWyoming3$37/hr-66View firms
USShelby2$37/hr-66View firms
USTroy15$50/hr-65View firms
USFlint1$37/hr-65View firms
USSaginaw1$37/hr-65View firms
USWest Bloomfield Township1$37/hr-65View firms
USSaint Louis1$37/hr-65View firms
USRedford2$50/hr-61View firms
USLivonia5$66/hr-56View firms
USBrighton4$75/hr-52View firms
USRoyal Oak3$75/hr-52View firms
USNovi1$75/hr-50View firms
USBattle Creek1$75/hr-50View firms
USBig Rapids1$125/hr-31View firms
USHolland3$144/hr-25View firms
USPlymouth Township1--8View firms
USHamtramck1--8View firms
USAuburn Hills1--8View firms
USClinton1--8View firms
USMidland1--8View firms
USBoyne City1--8View firms
USSterling Heights1--8View firms
USGrand Haven1$250/hr-2View firms
USGrand Rapids
36 firms$56/hr5
Value Score77 / 100
USFarmington Hills
2 firms$50/hr5
Value Score74 / 100
USPlymouth
2 firms$50/hr5
Value Score74 / 100
USBirmingham
1 firms5
Value Score72 / 100
USAnn Arbor
6 firms$27/hr
Value Score72 / 100
USKalamazoo
3 firms$25/hr
Value Score71 / 100
USSouthfield
7 firms$30/hr
Value Score71 / 100
USRochester Hills
3 firms$25/hr
Value Score71 / 100
USSaint Clair Shores
2 firms$25/hr
Value Score70 / 100
USFarmington
2 firms$25/hr
Value Score70 / 100
USWaterford
2 firms$25/hr
Value Score70 / 100
USBloomfield Hills
2 firms$25/hr
Value Score70 / 100
USWestland
1 firms$25/hr
Value Score69 / 100
USDearborn
4 firms$31/hr
Value Score69 / 100
USMacomb
1 firms$25/hr
Value Score69 / 100
USWhitmore Lake
1 firms$25/hr
Value Score69 / 100
USMarquette
1 firms$25/hr
Value Score69 / 100
USPortage
1 firms$25/hr
Value Score69 / 100
USFerndale
1 firms$25/hr
Value Score69 / 100
USWhite Lake
1 firms$25/hr
Value Score69 / 100
USWarren
1 firms$25/hr
Value Score69 / 100
USLansing
1 firms$25/hr
Value Score69 / 100
USOttawa County
1 firms$25/hr
Value Score69 / 100
USChesterfield
1 firms$25/hr
Value Score69 / 100
USMadison Heights
1 firms$25/hr
Value Score69 / 100
USNew Hudson
1 firms$25/hr
Value Score69 / 100
USOkemos
1 firms$25/hr
Value Score69 / 100
USDetroit
36 firms$49/hr
Value Score68 / 100
USWyoming
3 firms$37/hr
Value Score66 / 100
USShelby
2 firms$37/hr
Value Score66 / 100
USTroy
15 firms$50/hr
Value Score65 / 100
USFlint
1 firms$37/hr
Value Score65 / 100
USSaginaw
1 firms$37/hr
Value Score65 / 100
USWest Bloomfield Township
1 firms$37/hr
Value Score65 / 100
USSaint Louis
1 firms$37/hr
Value Score65 / 100
USRedford
2 firms$50/hr
Value Score61 / 100
USLivonia
5 firms$66/hr
Value Score56 / 100
USBrighton
4 firms$75/hr
Value Score52 / 100
USRoyal Oak
3 firms$75/hr
Value Score52 / 100
USNovi
1 firms$75/hr
Value Score50 / 100
USBattle Creek
1 firms$75/hr
Value Score50 / 100
USBig Rapids
1 firms$125/hr
Value Score31 / 100
USHolland
3 firms$144/hr
Value Score25 / 100
USPlymouth Township
1 firms
Value Score8 / 100
USHamtramck
1 firms
Value Score8 / 100
USAuburn Hills
1 firms
Value Score8 / 100
USClinton
1 firms
Value Score8 / 100
USMidland
1 firms
Value Score8 / 100
USBoyne City
1 firms
Value Score8 / 100
USSterling Heights
1 firms
Value Score8 / 100
USGrand Haven
1 firms$250/hr
Value Score2 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for business services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Detroit · $0-24/hr

14 firms in this tier - more than any other city. Top picks: Interpreter & Translator Services Inc., Tellis & Company, Gregory Terrell & Company.

Mid-tier leader
Grand Rapids · $50-99/hr

3 firms in this tier - more than any other city. Top picks: NITS Solutions, Brickley DeLong, Beene Garter.

Top tier leader
Detroit · $150+/hr

2 firms in this tier - more than any other city. Top picks: Special D Events, PICF Inc..

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all business services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms