Industry Leaders
Top-right · Both axes ≥ 50
3FIRMS
Strong on both Core Competencies and 360-Performance. These firms have proven track records, deep specialisation, and solid client outcomes. Default recommendation for most buyers.
Best Answering Services Companies
Goodfirms has reviewed 3 Answering Services Companies as of September 2026. The top-ranked firm is Top Customer Service (5.0 stars, 16 verified reviews, NA, founded 2010, Brooklyn). Across the category, the median hourly rate is $25, median client rating is 0, and 26% of firms employ 50+ members. Explore the vetted Answering Services Companies below, compare their strengths, and connect with the provider best suited to your requirements.
Perusing online for top answering services companies for your business? Here is a list of professional answering services by Goodfirms to take care of your client calls efficiently. The answering service for businesses provides specialist operatives who answer calls for your organization's sake. They can take messages and attempt key business processes, boosting your productivity. This spares your business time & cash and guarantees you are constantly accessible to your customer base, which is an undeniably imperative for businesses today. Hence, Goodfirms brings you a curated list of the best answering services providers for you to select the one that fits your business criteria, with all the homework done from our part.
Goodfirms has verified 3 Answering Services Companies - part of 19,087+ Business Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.
Top 10 at Glance
Compare the highest-ranked firms first side by side.
Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action
List of Top Companies for Answering Services in 2026
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Excel Telemessaging was founded on the principle that every client will receive exceptional service at a reasonable cost. Our management team has combined experience of over 85 years in the answering service industry. When the image of your company depends on how your telephone is answered, your answering service must be as professional as you ... read Excel Telemessaging reviews & insights
Excel Telemessaging was founded on the principle that every client will receive exceptional service at ... read Excel Telemessaging reviews & insights
$50 - $99/hr10 - 491966Irvine, United States
Feng Immigration Law is your premier Immigration Law Firm in Irvine, dedicated to providing top-notch legal support. Our expert team of Immigration Attorneys offers a wide range of services including Visa Application Services and U.S. Citizenship Attorney assistance. We understand the complexities of Immigration Legal Advice and are here to guide you through the process ... read Feng Immigration Law reviews & insights
Feng Immigration Law is your premier Immigration Law Firm in Irvine, dedicated to providing top-notch ... read Feng Immigration Law reviews & insights
< $25/hr10 - 492022Irvine, United States
We are Medical Billing Company provides outstanding billing services. We offer innovative solutions that help you boost productivity and maximize cash flow. With a team of professional billing services providers, we help medical practitioners no matter the size of their business to combat the complexities of revenue cycle management and stay ahead of the competition.
We are Medical Billing Company provides outstanding billing services. We offer innovative solutions that help ... read Physician Billing Company reviews & insights
$50 - $99/hr250 - 9992012Irvine, United States
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The Magical Quadrant
Hover any bubble for the firm's exact scores. Filter the view using the controls on the right.
360-PERFORMANCE VIEW (Y) →
0255075100
Industry ContendersIndustry LeadersUpcoming AchieversMarket Influencers
0255075100
CORE COMPETENCIES (X) →
The four quadrants explained
Each card shows the count of firms in that quadrant and the top 5 by composite score.
Industry Contenders
Top-left · Y ≥ 50, X < 50
3FIRMS
Strong execution but broader service mix. High-quality generalists - good fit if your project crosses multiple disciplines in one engagement.
Market Influencers
Bottom-right · X ≥ 50, Y < 50
40FIRMS
Deeply specialised but with moderate market presence. Often the right pick when specialisation matters more than scale - boutique shops with deep technical chops.
Upcoming Achievers
Bottom-left · Both axes < 50
17FIRMS
Newer entrants and smaller boutiques. Higher risk but often the best price-performance - particularly for early-stage startups or non-mission-critical projects.
The Industry Leaders in detail
The 3 highest-scoring firms in the Industry Leaders quadrant. Each has both Core Competencies and 360-Performance ≥ 50. Click any card for the full profile.
1LEADER
Core Competencies100
360-Performance55
2LEADER
Core Competencies66
360-Performance59
3LEADER
Top Customer ServiceSponsored
Core Competencies51
360-Performance57
How firms are placed on the matrix
Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.
Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.
Read the full methodologyAlgorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope
Irvine · $0-24/hr