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End-to-end Call Center Outsourcing Services

ExpertCallers is a global consulting and outsourcing company, with a wealth of experience in providing operational and strategic excellence to call center businesses around the world. We began our journey way back in 2002, and have, over the years, grown and diversified our services to provide value-added support to over 5400 businesses across 45 countries from 8 global delivery centers.

Certifications/Compliance

ISO 27001
United States United States
116 Village Blvd, Suite 200, Princeton, New Jersey 08540
866-761-5723
< $25/hr
1,000 - 9,999
2007

Service Focus

Focus of BPO Services
  • Telemarketing - 20%
  • Chat Services - 20%
  • Lead Generation - 20%
  • Email Support - 20%
  • Call Center Services - 20%
Focus of Business Services
  • Answering Services - 100%

Industry Focus

  • Other Industries - 40%
  • Automotive - 5%
  • Art, Entertainment & Music - 5%
  • Education - 5%
  • Financial & Payments - 5%
  • Government - 5%
  • Healthcare & Medical - 5%
  • Manufacturing - 5%
  • Real Estate - 5%
  • Transportation & Logistics - 5%
  • Utilities - 5%
  • E-commerce - 5%
  • Travel & Lifestyle - 5%

Client Focus

80% Small Business
20% Medium Business

Detailed Reviews of ExpertCallers

4.8 2 Reviews
  • All Services
  • BPO Services
  • Business Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
John Faraday
John Faraday
Posted 1 week ago

Professional Customer Support with Strong Quality Control

We outsourced our inbound support operations to ExpertCallers, and the transition was seamless. Their team handles customer queries efficiently and maintains high service standards. Regular call monitoring and quality checks ensure consistency. Since partnering with them, we’ve noticed improved response times and higher customer satisfaction ratings.

What was the project name that you have worked with ExpertCallers?

Customer Service & Support Management

What service was provided as part of the project?

Business Services

What is it about the company that you appreciate the most?

Their strict quality monitoring system and well-trained agents who represent our brand professionally.

What was it about the company that you didn't like which they should do better?

Time zone coordination required some early adjustments, but it was resolved quickly.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Business Services
Business Manager at Back Office Pro
Posted 2 weeks ago

Our experience with Expert Callers was reliable, efficient, and professional, with strong support.

Our overall experience with Expert Callers has been very positive and professional. From onboarding to ongoing support, their team showed a clear understanding of our business needs and goals. They took the time to learn about our processes, target audience, and service expectations, which helped them deliver customized call support aligned with our objectives.

Their agents were well-trained, courteous, and efficient in handling both inbound and outbound calls. They managed customer inquiries, appointment scheduling, follow-ups, and lead qualification with accuracy and consistency. Communication was transparent throughout the engagement, and we received regular updates, detailed reports, and performance insights that helped us track progress.

The team was responsive, flexible, and proactive in addressing challenges and scaling support when required. Their services helped us improve response time, customer satisfaction, and overall operational efficiency.

What was the project name that you have worked with ExpertCallers?

Expert Callers provided efficient call and lead support.

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our project with Expert Callers focused on outsourcing both inbound and outbound call support to improve customer engagement and streamline communication for our clients. Their team managed customer inquiries, handled service requests, scheduled appointments, and conducted follow-ups with potential and existing customers. They also supported lead generation activities by qualifying prospects and nurturing them through regular calls and updates.

Expert Callers demonstrated a clear understanding of our business requirements and maintained consistent communication throughout the engagement. Their agents were well-trained, professional, and capable of representing our brand effectively while ensuring a positive customer experience. They provided regular reports, performance updates, and valuable insights that helped us monitor campaign progress and make informed decisions.

Overall, their support enabled us to enhance operational efficiency, reduce internal workload, improve response time

What is it about the company that you appreciate the most?

What we liked most about ExpertCallers was their professionalism, prompt communication, and the ability to understand our business requirements quickly. Their trained agents handled customer interactions with consistency and accuracy, while their regular reporting and responsiveness made the entire process smooth and reliable.

What was it about the company that you didn't like which they should do better?

There was very little to dislike about ExpertCallers. At times, minor delays occurred during peak call volumes, but their team was quick to address the issue and improve response time. Overall, they remained professional, responsive, and committed to delivering quality support.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Telecommunication