Write a Review
Verified Profile
3 Media Web is a full-service, award-winning digital agency that specializes in websites, support, and digital growth for mid-size companies and enterprises.
For nearly 20 years, we’ve built our reputation as a dependable, high-quality provider, and expert when it comes to building successful websites on the WordPress Platform. By specializing, we come to the table with the latest and greatest knowledge, experience, tools, and resources when it comes to the platform we live and breathe, day in and out.
Having a focused agency partner to design, support, and promote your WordPress website is the recipe for success. We stand by this proven method because we know it works!
Locations
United States
11 Apex Drive, Suite 300A,
Marlborough,
Massachusetts
01752
+1 (508) 845-8900
United States
99 Monroe Building, Suite 200,
Grand Rapids,
Michigan
49503
+1 (616) 258-2033
Focus Areas
Service Focus
- Digital Marketing
- Web Development
- Web Designing (UI/UX)
- Maintenance & Support
- E-commerce Development
Client Focus
- Medium Business
- Large Business
- Small Business
Industry Focus
- Manufacturing
- Startups
- Enterprise
3 Media Web Executive Interview
Jessica Hennessey
CEO
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms brings at least 100 users to our website each month and about 3% of those make contact. Of those that have contacted us, maybe 1 per month has us quote on a project for them. There have been some solid opportunities that have come through GoodFirms.
Please introduce your company and give a brief about your role within the organization.
3 Media Web was founded in 2001 as a web development shop. Over the next 20 years, the company specialized in WordPress as its preferred web development platform and expanded to include design and digital marketing services. At the heart of the business is the value of client relationships and doing what is right for them. This mutual respect and professionalism have been the driving force of our success.
Jess became CEO in April of 2021 after leading the Digital Marketing team for 2 years. During that time, we grew that offering and started exploring the benefits of looking at digital marketing and web design through a single lens, providing our clients with even more benefits and success.
Jess became CEO in April of 2021 after leading the Digital Marketing team for 2 years. During that time, we grew that offering and started exploring the benefits of looking at digital marketing and web design through a single lens, providing our clients with even more benefits and success.
What is the story behind starting this company?
Marc Avila is the Founder of 3 Media Web. During the Dot Com bust of 2001, he found himself out of a job. At that point, he and a friend decided to strike it out on their own and work for themselves. From that point on, he kept learning and growing the business into what you see today.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Throughout the history of the company, we have relied heavily on outsourced contractors to fuel our growth. As the business has grown, we have steadily been hiring those contractors as full-time employers.
How does your company differentiate itself from the competition?
Our key differentiator over the last year is our focus on digital experience across both web design and digital marketing. As Google has shifted most ranking factors onto user experience – such as page speed, time on page, user intent – traditional digital marketing approaches no longer work. We have been able to improve digital success by leveraging a holistic view of both digital marketing and web usability together. It is impossible to have success with one without the other.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We tend to focus on B2B clients but have a number of B2C as well. Our primary industries are manufacturing, high-tech, and biotech. We have a high retention rate and easily 75% of our revenue is based on repeat/ongoing business.
Please share some of the services that you offer for which clients approach you the most for?
We offer 3 main categories of services. Our largest offering is web hosting & support. Many clients approach us to support them because they are dissatisfied with their current provider or need additional team support. More recently, clients are coming to us for our digital experience optimization support – which includes web design, development, and digital marketing.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our reviews tell the story best. We typically get 5-star reviews for our service. To meet our customer needs we have a team of experienced professionals that understand this is a human to human relationship building. We try not to take on too many clients so that we can give each the service & support required. The leadership team often reaches out to check in and make sure that the client knows we are watching the work being done.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have a general support mailbox that is constantly monitored 7 days a week and we have staff that is available for emergencies whenever they happen.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We either have a fixed cost or monthly retainer model.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Our minimum budget is $25,000 for a web design project with no custom features and $4500/mo for digital experience optimization, which includes web support & digital marketing.
What is the price range (min and max) of the projects that you catered to in 2020?
$25,000 - $150,000.
Where do you see your company in the next 10 years?
We expect to see our company double to triple in size. We want to maintain our high-touch, white-glove services to clients that are like-minded in their vision of the need for digital experience optimization.
3 Media Web Reviews
7 Reviews
- All Services
- Digital Marketing
- Web Development
- Maintenance & Support
- E-commerce Development
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
William B Boni
Posted on May 20, 2021
From soup to nuts
Review Summary
We have worked with 3 Media Web for a number of years. Their concept development has been insightful, and their execution has been consistently reliable.
Garin Livingstone, President at at Bryley Systems, Inc.
Posted on May 19, 2021
Ever changing marketing challenges
Review Summary
3 Media Web has been our partner for over four years and continue to assist us with the ever changing marketing challenges we face. Thanks 3 Media Web team!
Eric Pellerin
Posted on May 19, 2021
Great help twice in the last couple months!
Review Summary
We use 3MediaWeb for hosting our website. Rachel helped us in a crisis by rolling back our website to a previously working version late on a Friday afternoon. In another instance, Mike assisted us by creating a development environment we could create a new website menu theme on. Once completed, he deployed the new theme in a very timely fashion.
Arcade Snacks
Posted on Jan 20, 2021
5 star website redesign
Review Summary
3 media web has been amazing to work with. We came to them at a critical time in our business, we needed to be able to provide our customers an online shopping experience, and our timeline was short. 3 media provided us with a detailed timeline and followed through on everything that was promised. As of today sales are soaring and they continue to supply us with the support and attention needed.
Matt Rossini
Posted on Oct 05, 2020
Amazing web design and digital marketing company
Review Summary
Our company needed to redesign our website and launch a more coordinated, professional digital marketing plan, so we started looking at companies offering those services. We researched several firms and we met with three companies in our final selection process before deciding on 3 Media Web.
The experience has been tremendous. They have a very talented creative team that has been able to translate what we wanted to communicate about our brand differentiation into effective web content and digital marketing services. We really have come to understand that we cannot control the design process, we had to allow 3 Media Web to show us how to achieve what we were trying to communicate using modern design and proven industry practices.
We have retained 3 Media Web for over a year now and we are making major strides as a company as direct result. They provide tremendous service at a tremendous value.
What is it about the company that you appreciate the most?
They are very personable and honest. We're able to tackle challenges together to make the right decisions for our business.
What was it about the company that you didn't like which they should do better?
Do not see any areas of improvement at this point
Christopher Klamut, Interactive Designer at at JazzHR
Posted on Aug 06, 2020
Everything we've always needed, and somehow even more!
Review Summary
The 3Media team has consistently been the best asset that we've had during my tenure at a SaaS company. They ask all the right questions, provide all the right resources, and do an even better job of delivering a final product that not only works when launched, but can scale with your business.
They think things through, and provide reasonable/affordable options that will genuinely help you achieve what you're looking for at the moment/down-the-road/beyond.
I am SUPER impressed with the transparency, overall technical knowledge, design intuition, and amazing customer service and support. 3Media is ALWAYS a pleasure to work with, and after our very first project together my organization knew that we were getting a partner that we could truly grow with. They have been nothing short of phenomenal on ALL levels!
I would consider 3Media a true unicorn in that they really can help your company accomplish what matters most within the digital landscape and more importantly within your budget. These folks love what they do and it really shows! SO REFRESHING!!! Thank you 3Media!!!!
They think things through, and provide reasonable/affordable options that will genuinely help you achieve what you're looking for at the moment/down-the-road/beyond.
I am SUPER impressed with the transparency, overall technical knowledge, design intuition, and amazing customer service and support. 3Media is ALWAYS a pleasure to work with, and after our very first project together my organization knew that we were getting a partner that we could truly grow with. They have been nothing short of phenomenal on ALL levels!
I would consider 3Media a true unicorn in that they really can help your company accomplish what matters most within the digital landscape and more importantly within your budget. These folks love what they do and it really shows! SO REFRESHING!!! Thank you 3Media!!!!
Helen Brown, President, at The Helen Brown Group LLC
Posted on Jul 29, 2020
Great work, great customer service
Review Summary
We've used 3Media for our web design, hosting, and support for a year and a half. We're so happy we found them! They are always amazingly responsive, great with problem solving, and professionally really good at what they do. Every staff member we've worked with has been polite and helpful, and they treat us like we're their only client. Highly recommend.