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Please introduce your company and give a brief about your role within the organization.
Our company was established in 2012. We started as a small team and since that time we have gone from a small agency to an international company with representative offices in several EU countries. Currently, we have representative offices in Germany and Bulgaria and a development center in Ukraine. Right now we are working on our new brand identity.
We feel that now is the time to create a brand that matches our growth and our true strength. Our team! Meet our new name, A-Team Global.!
I am the CEO of IT Master Soft company, A-Team Global soon.
What is the story behind starting this company?
More than 9 years ago my classmate Nadia and I decided to organize a company. Nadia was working in the university lecturing about programming languages. I was working as a developer in another firm. We both wanted something else. Current positions were not good enough for us. I was tired of just coding. The company I worked for was interested only in fulfilling tasks. But I always wanted to understand customers’ requests in full. I wanted to understand the business logic of the request, to consult customers about what works best for them. Nadia wanted some progress too. She was confined to university boundaries and was not able to unlock her full potential. So one day we came up with the idea of IT Master Soft. A dream that became a reality.
What are your company’s business model–in-house team or third party vendors/ outsourcing?
We are an in-house team. We strongly believe that the power of a company is hidden in its team. We have the ability to hire great professionals for every technology available on the market. You can be sure that we thoroughly pick our team members. Candidates pass interviews not only for tech skills but for soft skills as well. We help our customers to concentrate on the project and not on the backstage routine.
We provide full-cycle development services. If your project requires web development or mobile application development, technical expertise, or software testing, we will set up a team of certified developers that will deliver effective solutions.
How does your company differentiate itself from the competition?
Concentration on our customer’s business, their success, and potential are those distinctive features, which make us real A-players. We are not developing software to develop just software. We invest our knowledge and experience to ensure a smooth working project. Being our customer means being a part of the creative process, enjoying the ease of doing business with a professional and knowledgeable partner. Whether you need to start a whole new software project from scratch, add new functionality to the current project or simply improve the code and fix bugs, we are ready to help you.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We are English-speaking masters of cultural integration and our customers from 12 countries are great proof. We are very proud that most of our clients have been working with us for more than 2 years, while 75% of them trust us so much that they turn to us again with new projects or for expansion of their existing projects. This speaks to a high level of credibility of our services and that we fully meet our clients’ expectations.
As for the industries, we are concentrating on Martech, Fintech, Edtech, Fleet management, retail, and e-Commerce. But we are helping customers from other industries too.
Please share some of the services that you offer for which clients approach you the most for?
Our web development company has been building applications uniquely tailored to our clients' business requirements for years. We make apps and websites that provide excellent usability, scale without any problems, and are compatible with any web browser and mobile device. Our core competencies are:
- custom web development services
- MVP development services
- cross-platform app development
It's easier to stay focused on your business when our team is covering your back!
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We have a strong multilevel interaction between the client and the team. Communication at IT Master Soft is guided by the following principles:
- Transparency - We provide our customers with clear, accurate, and reliable information.
- Flexibility - We adopt the best practices and adjust them to invest in customers’ business success.
- Responsiveness - We ensure customers’ trust while giving fast professional feedback.
- Commitment - We are committed to customer business growth and success.
- Cultural Fit - We speak the customer's language and adopt their culture while crafting the software.
- Ethical Standards - We are socially responsible and value-driven in our approach to business.
- Credibility - We believe that there must be coherence between words and actions.
What kind of support system do you offer to your clients for catering to their queries and issues?
We support two-weeks post-release maintenance. Enhancements or improvements that are not covered by the maintenance plan are estimated as separate projects.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Usually, we are working on a Time & Material basis, but we adjust our management style to the current situation, choosing the one which helps to win the market. We avoid overspending or unnecessary costs. We are aiming for the most cost-effective and appropriate option.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes, we take projects which meet our basic budget requirements. We take pride in our work so we carefully choose customers. Our team puts great effort into every project so it is natural for us to filter incoming requests including filtering by budget. Requirements depend on the customer's request: How big is the project? How many developers does the customer need? What is the level of these developers? etc
What is the price range (min and max) of the projects that you catered to in 2020?
Our projects ranged between 20k USD and 200k USD.
Where do you see your company in the next 10 years?
Our company grows every year. Not even a pandemic is able to stop us. So in the next 10 years, we expect new customers. new markets, new exciting projects!