Advanced Collection Bureau

We've worked with them as our third-party rental collections arm for residential debt collection, and they've been fantastic. What impresses me most is how much time they invest in educating our property managers on the collections process and how to transfer accounts to them efficiently. They go beyond just collecting—they proactively advise us on preventing delinquencies in the first place. Their team is knowledgeable, responsive, and genuinely cares about the work they do.

As Director of Operations at Murphy Asset Living, I’ve tested a variety of approaches to recover delinquent accounts across our multifamily portfolio. Partnering with Advanced Collection Bureau was our first time outsourcing that function ... and I’ll be honest, I went in with low expectations. What we got was a streamlined, professional team that hit the ground running. With the help of Noah Albers, they took over several aging accounts, provided full visibility into the process, and delivered results in weeks that we hadn’t been able to achieve in months. Their collectors understand lease contracts, how to communicate respectfully yet firmly, and how to get people to pay. On top of that, the onboarding was simple, their reporting was transparent, and we were never pressured into settlements we weren’t comfortable with. It was hands-down one of the best operational decisions we've made this year.

Working with Advanced Collection Bureau has been a game changer for our collections operations. We submitted multiple accounts involving unpaid rent and broken leases from tenants who had already vacated. ACB handled the collections legally and professionally, with clear updates and reports along the way. Their team answered our questions quickly and took the time to explain the process from start to finish. We saw results much faster than expected, and their performance-based model meant we weren't risking money on a service that might not deliver. The entire process was seamless and added real value to our company’s bottom line.

Working with Advanced Collection Bureau was a completely positive experience for our team at Moshko Properties. From the very beginning, they were clear, communicative, and highly professional. They took the time to really understand our needs, and it showed in the results. We were impressed not just by their high recovery rates, but by how they handled every account with a firm yet respectful approach, which mattered a lot to us. They provided regular updates, worked on a contingency basis (so no upfront fees), and made the process incredibly easy. It felt like having an extension of our own team rather than an outside vendor. I would absolutely recommend ACB to any property management company looking to recover past-due accounts while maintaining a positive brand reputation.

I've been working with Advanced Collection Bureau since I started at Maple Management, and they've consistently exceeded expectations. Every month, I send over our delinquent tenant accounts, and they handle everything with professionalism and efficiency. Their communication is always clear, and I never have to second-guess where we stand with any account. They've helped us recover funds we had already written off, and their process is so seamless it feels like an extension of our own team. It's a huge relief knowing our collections are in such capable hands.

We've worked with Advanced Collection Bureau for over 10 years and have had nothing but positive results. Their team is highly knowledgeable in the debt collection process, particularly within the residential and apartment leasing space. They manage the delicate balance of firm but fair negotiations with former tenants, helping us recover delinquent accounts without damaging our reputation or tenant relationships. Our assigned representative, Dianna, has been exceptional—personable, attentive, and consistently going the extra mile to keep us informed and supported throughout the process. It's rare to find this level of consistency and care in a vendor relationship. Their contingency-based model also means we only pay when results are delivered, which is both motivating and budget-friendly. I highly recommend ACB to any property manager looking for a reliable and experienced collection partner.

Our experience with Advanced Collection Bureau has been nothing short of excellent. As a long-time property professional with Camden, I’ve worked with many third-party vendors, and ACB consistently stands out for their communication, efficiency, and integrity. From the start, they’ve made the process simple and stress-free. Their team is incredibly responsive and takes the time to understand the details of each account we send over. I especially appreciate how they maintain a respectful and empathetic tone with former residents while still getting results. They've taken a huge load off our leasing and shared services teams. Partnering with ACB has allowed us to recover lost revenue and refocus our internal resources where they matter most.

I’ve been in property management long enough to know that chasing down unpaid rent is the worst part of the job. Advanced Collection Bureau has been a total game-changer for us. I hand off the account, and they take it from there; no drama, no constant follow-up needed. Their team is sharp, responsive, and surprisingly friendly for a collection agency (no offense, ACB!). I don’t have time to micromanage, and luckily with ACB, I don’t have to. They get results, and I get peace of mind. Total win.

Working with ACB has been a major upgrade for our collections process. As a property manager overseeing several communities in Central Florida, I needed a reliable partner who could handle the follow-through on tenant debt. ACB quickly proved themselves with their professionalism and responsiveness. They take care of everything—from skip tracing to credit reporting—and their updates keep us in the loop without needing to chase information. Their team has a solid understanding of the property management world, which makes a big difference when you’re dealing with former tenants and the complexities that come with it. They’ve made our collections process far more efficient, and the results speak for themselves

We've been sending our property collections to Advanced Collection Bureau for about 5 years and they've always been so friendly. They keep us updated monthly on where our accounts are at and if we have any questions they're quick to help out.