Altio BPO and Technology

Altio is a medium size Contact Center and Brazilian BPO Company built upon the large experience of 2 former COO/CIO of large multinational Enterprises. It was created 15 years ago, to provide exceptional customer success to large companies that were dealing with large volume and little quality. Over 50 large clients with a big Customer Sucess Experience track record. Altio does BPO for large and demanding companies, that require ISO 27001, PCI-DSS, COPC compliant operations, but more than everything focuses in providing legitimate interest in solving end user clients problems by resolutive Operations with the correct blend of People and supporting leading edge Technologies. We are proud of offering legitimate interested human agent interactions backed by strong omnichannel digital technologies and 6 families of robots, well hidden from clients. Those 6 robot families do all the repetitive and time consuming operations, activated by human actions. Three languages are mastered by human agents: Portuguese, English, Spanish