Quality Development at a Fair Price
Role: President & CEO at First Person
I’m the CEO and one of the co-founders of First Person, a designer storytelling agency. We take care of developing and creating our customers’ strategy, customer journey, applications, physical events, presentation materials, and brand design, among other things, in order to help them achieve their goals.
We were looking to have a single source of truth to manage all projects so we decided to develop a project management tool. This makes it much faster and easier to create and find a project. We developed the application —which binds our workload together— internally, and asap helped with some of the integrations, which allowed us to use all of our tools at the same time.
Every time we create a job, our application (Mission Control) creates a unique job number as well as all the information for that job. It also changes the status of the job as it moves through the pipeline and archives all our projects, meaning we can track every aspect of the project and make sure everything is synchronized properly.
Regarding the integrations, we spoke to different companies and were looking for one that was easy to work with and communicate but also cost-effective as this is an internal tool and we have to pay for it ourselves. Ignacio introduced us to the asap team and the fact it was a remote one was a big factor as it fulfilled the cost-effectiveness condition. We have worked with many remote teams in the past and we thought asap was better managed as they have better communication and provide constant updates on what’s going on.
We’ve had two iterations with asap on this project so far. They rewrote the integration for Asana and wrote the one for Accelo, and are currently working on integrating the third tool. They’ve also helped us with other issues, like a Google update that caused one of the integrations to stop working.
As for the team, asap provided us with a project manager, an account manager and two developers (Fabricio and Gonzalo), with a third developer added recently. The work with them has been pretty seamless as the developers are very good at sharing information and don’t require us to repeat details to each member. We have great team calls where I outline what we’re trying to do and the team asks any questions that may arise later on.
Our tool —along with these integrations— saves tons of hours but also ensures consistency (which means our staff doesn’t have to remember every detail of the process). We don’t depend on existing software to do everything for us, we have our own, which has been really nice and has added flexibility.
What do you like most about the company?
Willingness to be agile. They provided rough estimates for time and then worked with me to get my project completed on target. Definitely the quality of the work. Working with asap means guaranteed high-quality and consistency.
They’re also really good at listening. They’ve provided assessment for other projects and how hard it would be to carry them out, which has been really helpful when it comes to deciding if it’s worth doing. I think they’re very good partners.
What they should improve on?
The only thing I can think of is their time estimates. They are usually low, though not by much. I understand that it is difficult to accurately estimate how many hours a project will take and don’t think much can be done about it. The only real friction we’ve had is that sometimes, although there has been no progress, we still get a bill. But I think that’s just part of trying to work out a problem. You may put in a lot of hours and see no results until you figure it out. I think just by keeping us informed on this, it would improve. And also, they have been times when they were actually very generous by not charging us until they’ve figured an issue out. They've been very good at working to keep costs under control.
$10001 to $50000