UK Operations Partner

AtDesk is a UK Operations Partner supporting service businesses across Facilities Management, Taxi & Private Hire, Healthcare, Logistics, E-commerce, Insurance and beyond.

For over eight years we've operated as the behind-the-scenes engine for UK businesses — handling out-of-hours call management, intelligent dispatch, CRM updates, compliance administration and customer support while your team sleeps. By the time your team arrives in the morning, the backlog is cleared, the job cards are updated and the system is clean.

We work inside your existing software — BigChange, JobLogic, Autocab, iCabbi, EMIS, Salesforce, and others — as a seamless extension of your team. Your customers speak to people who know your systems, understand your industry and represent your brand correctly.

What makes AtDesk different is what we call the Glass Box. Full visibility into everything we do, at any point, at any time. We sit in your Slack channels. We use your dashboards. You can see exactly what's happening — no black box, no guesswork, no surprises.

We don't use the word outsourcing — because that's not what this is. We are your UK operations team, always at the desk.

Our clients across FM, taxi, healthcare, logistics and e-commerce trust AtDesk to protect their operations, reduce missed revenue and give them back the time to focus on growing their business.

Book a free 30-minute Workflow Audit at atdesk247.com — no pitch, just clarity on where your operation is losing time and revenue.

United Kingdom United Kingdom
atdesk st, Blackburn, England BB5 5HY
+92 3333433528
$25 - $49/hr
50 - 249
2018

Why AtDesk?

  • 8 years. Proven results across UK sectors.
  • Full visibility. Glass Box, not black box.
  • Human-led. Scalable. Zero morning backlog.

Service Focus

Focus of Business Services
  • Answering Services - 50%
  • Staffing - 10%
  • Virtual Office - 30%
  • E-commerce Consulting - 10%
Focus of BPO Services
  • Customer Service - 10%
  • Virtual Assistant - 10%
  • Telemarketing - 10%
  • Medical Billing - 10%
  • Back Office Services - 20%
  • Chat Services - 10%
  • Lead Generation - 10%
  • Email Support - 10%
  • Call Center Services - 10%
Focus of Admin Services
  • Admin Support - 100%

Industry Focus

  • Transportation & Logistics - 25%
  • Business Services - 20%
  • Healthcare & Medical - 20%
  • E-commerce - 15%
  • Automotive - 10%
  • Real Estate - 5%
  • Insurance - 5%

AI Tools & Purpose

ChatGPT ChatGPT

Internal knowledge drafting, SOP documentation.

Aircall Aircall

Call transcription and sentiment analysis

Grammarly Grammarly

Quality control for all written communication

Gemini Gemini

Smart scheduling, document summarisation, email

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