Binmile Technologies

Automating the Repetitive Functionalities 

Ongoing repetitive functional tasks were very problematic for Trepp. Therefore Binmile technologies helped Trepp by automating all the repeating functionalities along various verticals. Our team of experts created monitoring scripts, integrating practices into CI/CD pipeline, identified the incidents, and automated the whole execution process on a daily/weekly basis for each of the environments.
Additionally, our team also executed the performance tests to check the functionalities.

Continuous Testing Offered to Verify and Validate the Automation Process

For each repeating functionality, Binmile automated the execution process by utilizing DevOps practices through Jenkins, and Github Actions. Moreover, our team performed Continuous Monitoring through the Opsgenie tool for incident management and Continuous Testing for seamless deployment. 
Additionally, our team created performance test scripts to identify the performance issues within the existing app and enhanced it further. With further analysis, the Binmile team ensured that everything is validated on each of the web pages and that no bugs are entertained whatsoever.
 
Impressive Growth In The Company

• The automated processes helped Trepp in accelerating the testing and development cycle by 70%, with the ease to identify any sort of incidents within a sprint that can be corrected.
• The monitoring scripts kept a check on the production environment and reduced bugs by 90%. 
• The automation transformed the application to be completely error-free.

Developed a SuperApp to Leverage Unprecedented Possibilities in Digital Space

Adani Digital is developing a SuperAPP, that will connect Billions of users and customers to the heart of Adani Group.
A digital ecosystem that will stay laser-focused on validating impact through multiple revenue channels for each and every business, built and inter-linked within this unique system. 
Therefore, Adani Digital required a team of experts from Binmile to develop this SuperApp and augment its onshore team with developers with varied skills on various modules of the project. 

Offered a Team of Experts to Help Them Build A SuperApp

Binmile is helping Adani Digital to develop a product that brings together all of its digital services and apps on a single platform with the possibility of on-boarding third-party apps, too, in the future.

We provided our best team of technical experts to Adani Digital in order to help them build their SuperApp.

Our team of developers included:

• 4 Front-end React Developers - for designing and developing the front-end of the application
• 4 Automation and Manual QA Experts
• 2 Flutter Developers 
• 1 Project Manager

Impressive Results by Services Offered

The Binmile team has been appreciated by Adani Digital for their knowledge, dedication, and hard work; resulting in overall customer satisfaction and confidence in Binmile Technologies. Adani Digital has sought great confidence in Binmile's team and is looking forward to providing the complete development modules from our end by asking to augment the team with more software engineers.

User-friendly App Design to Improve Performance

Binmile Technologies provided architectural improvements to Nanovest for their application to maintain its scalability. As Nanovest was struggling to engage its customers and gain their loyalty.
It was their utmost priority to hold onto their customers with an efficient and user-friendly application from day one but wouldn't be possible with the ever-growing user base in the future. Therefore, Binmile experts suggested improving the application quality by user acceptance testing for a minimum viable product.

User Acceptance Tests to Improve Customer Satisfaction

User Acceptance Testing was performed to reduce the reporting of critical defects and ensure the performance up to development specifications. Moreover, to identify bugs or defects, ensure that Nanovest's application is error-free, and check it for specified functional requirements Binmile experts also performed manual testing as well. 

• Functional testing to verify the application's functioning.
• InsPrint testing and Regression testing to verify that new code hasn’t broken the existing application. 
• Smoke testing to verify the core functionality of the application.
• DevOps automation for faster development of new functionalities and easier maintenance of existing deployments.
   

Impressive Growth In The Company

• 5X New App installations
• 87% Improved CSAT scores
• 6X Improved Ratings and Reviews on Playstore/Appstore

End-to-end Quality Assurance for Improving Portal's Accessibility

Binmile experts helped Prodigi to improve its portal's accessibility for insurance providers, partners, and individual customers so that they can smoothly use the portal for their requirements. Insurance providers and partners faced difficulty in managing their claim submission that comes under their authority and individual customers who couldn't view the list of the issued policies and their claims.

Hence, Binmile offered enhancement in the existing portal and quality assurance for the correct accessibility of the same.

QA Processes Offered to Improve Customer Satisfaction

To comply with customer requirements and work on the elements immediately, Binmile expert team decided to employ QA teams for manual as well as automation testing.
In Addition the Binmile team also implemented API integration automation and BDD Framework implementation to rapidly and reliably automate processes between disparate endpoints and systems and to convert test cases in simple text language for one of the leading insurance partners. 

Impressive Growth In The Company

• Portal Accessibility Improved by 80%
• Achieved 70% of continuous readiness for quality releases
• Improved Customer Satisfaction to 75%

Implementation of Management Solutions for Improving Global Business Operations

Binmile's expert team helped Specsavers to manage their incident, problem, change, and service request needs effectively to improve their quality of services. As their agents were burdened with the workload of filling the forms field data manually.

Their internal team wanted to raise the Incident/FCR request/ Travel request directly without going through Portal and filling the form.

Another resolution Specsavers asked was their difficulty in assigning the change requests and establishing an effective change advisory board for meetings and approval processes.

Apart from this, Specsavers also wanted clarity about their current hardware assets and their real-time data and insights to priorly strategize IT decisions.

Moreover, Specsavers wanted to implement a seamless employee service for strict data security.

Product Development & Implementation Offered to Streamline Various Business Operations 

Binmile's ServiceNow expert team worked on Predictive Intelligence to minimize the workload of agents to auto-populate the form fields based on historical records. Implemented Bi-Directional Integration for incidents and problems of ServiceNow with Jira to track each ticket in both environments.

Our team created a custom table for CAB Approvers and customized the CAB Meetings and added Normal Change on IT Portal for specific user criteria.

Also provided powerful Visualization and Reporting and CMDB Health Dashboard, Reconciliation, Lifecycle Management, and Populating by integrating with Snow.

Binmile resolved Specsavers HR services management by providing a self-help portal for easy access to expert help when required by phone, email, or ticketing system and Role-Based Access Control for enhanced security.

Impressive Growth In The Company

• Improved IT service management by 75%
• Simplified HR operations and services by 80%
• 5X aligned resources within the business

Developed a Platform to Leverage Unmatched Possibilities for Insurance Associates

Asego Group was planning to develop a platform for B2B purposes in the Insurance Domain that would indulge different service providers (insurance associates) actively serving their services on this unified platform.
The Binmile team worked with the Asego Group's business team from the initial phase - the discovery phase, where we understood Asego's business requirements and following the same Binmile expert team proposed the solution.

Product Development that Offers Futuristic Insurance Solutions

Binmile's expert team proposed a solution that had many modules which enhanced the overall efficiency of the system, the agent's onboarding was completely online and it improved the onboarding time as well. The integrations like PAN validation, Bank Account, and Aadhaar validation helped in quick and secure compliance with KYC and reduced the frauds.
The training and online exam module helped Asego to train their agents online without any training workforce which helped them certify the agents as per IRDA guidelines.

Impressive Results by Services Offered
 
The software developed by the Binmile expert team resulted in an increased customer base and customer satisfaction for Asego Group's new project for Insurance Solutions.
The base system was developed and integrated with 5 insurance providers and then handed over with proper Knowledge Transfer and Documentation to Asego's in-house team to manage, operate and add more insurance providers.

Delivered end-to-end Quality Assurance For Accessibility Challenge Of Flight Booking For Disabled Users

Binmile Technologies provided end-to-end accessibility testing to Indigo for their application service to improve their users' experience.

Our team of experts executed an accessibility audit to uncover all the accessibility challenges, faced by the disabled users in the Indigo application. All the defects were recorded to ensure the flawless performance of the appl before performing the accessibility audit on mobile & web both.

With the expert QA team of Binmile, Indigo was able to deliver a seamless experience to their visually impaired users. With improved app performance Indigo was now able to enhance the experience of its disabled users and gained their lifetime value.

Real User Impact Used for Improving Application’s Accessibility

For each accessibility violation, Binmile provided Indigo with the 'Real User Impact', which directly came from disabled users who were involved in the accessibility audit. This was essential to understand the impact of a defect on end-users. 

• Screen reader's accessibility to convert digital text into audible form
• Keyboard-only accessibility to eliminate the requirement of a mouse
• Color contrast accessibility to perceive the information for everyone
• Full browser zoom accessibility to magnify the web content in order to be readable
• Screen reader accessibility using TalkBack to enable eyes-free control of the android device
• Screen reader accessibility using VoiceOver to enable eyes-free control of the iPhone device

Performed Quality Assurance For Accessibility Challenge 

• Improved app accessibility by 80%.
• Improved experience for disabled users by 5X. 
• Increased Customer Retention by 50%.