Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.
Now, Goodfirms is one of our main lead generation platforms. It's a very authentic and trustworthy platform for both business owners and customers.
Please introduce your company and give a brief about your role within the organization.
Branding Marketing Agency is known for providing SEO, Website Design, Branding, SMM, PPC & Graphic Services to small and medium-sized businesses in USA, UK, Canada & Australia. We've been working with industries like restaurants, real estate, carpet cleaning, HVAC, electrical, garage door, appliance repairs, landscaping, handyman, home cleaning, window cleaning, restoration, construction, and home builder software firms. We help these types of industries increase their revenues by providing them with SEO, branding, and marketing services in a single package.
Our experienced team continuously works to solve small business owner's issues and helps them to reach their target audience with minimum cost.
I started BMA in 2017 with SEO, Branding, and Marketing services. I am the CEO of a Branding Marketing Agency.
What is the story behind starting this company?
Branding Marketing Agency was founded because there are millions of small business owners who are struggling to grow their businesses in this digital age. So, we decided to provide an SEO, branding, and marketing package based on industry type and budget - one size doesn't fit all.
Today, there are 54 dedicated team members in BMA and it's constantly growing.
We decided to serve only small and medium-size industries because they are the backbone of any country's financial system.
What is your company’s business model: in-house team or third party vendors/ outsourcing?
We are fully in-house services providing company. BMA has a brilliant HR team, that hires the best SEO executives, website developers, PPC experts, inbound marketing experts, branding consultants, SMM experts, graphic designers & content writers.
How does your company differentiate itself from the competition?
As our team grows, we always focus on making our services very effective and affordable.
We are always in close contact with our customers to discuss their business growth, website design or marketing plans, etc. We try to create a long-term marketing plan and keep our customers updated about the progress!
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our main focus is to focus on industries like restaurants, real estate, carpet cleaning, HVAC, electrical, garage door, appliance, landscaping, handyman, home cleaning, window cleaning, restoration, construction, and home builder software firms.
We are very lucky to retain our customers and also in getting repetitive customers very frequently.
Please share some of the services that you offer for which clients approach you the most for?
We got maximum SEO, website design, and branding customers.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Customers are very satisfied with our services, on all review platforms (Google, Facebook ), we got 5-star ratings.
Team training sessions have been conducted frequently. Useful blogs, articles, and guides have been published on our website, so customers can learn more about our services. We provide support 24x7.
What kind of support system do you offer to your clients for catering to their queries and issues?
We are always in touch with our customers to solve their queries and issues. Customers can contact us 24x7 via call, email, or Facebook messenger.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
It's pay per service. Mostly we provide all services in a single package. Payments are monthly.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget you have worked for?
As BMA is known for working with small businesses, we don't have a minimum budget. We try to be flexible with the budget when working with business owners who are ready to work hard and grow their businesses. Customer satisfaction is always on top priority, not budget.
What is the price range (min and max) of the projects that you catered to in 2021?
Minimum: USD 500 and Maximum: USD 30,000.
Where do you see your company in the next 10 years?
Currently, there are 13.7 million small businesses in the USA, as per U.S small business administration ( SBA ). In the next 10 years, we want to work with at least 2 million U.S small businesses in the coming 10 years. Also, we have plans to design applications for customer support and adopt new technologies that can be helpful to improve our services. Delivering great service and great value to our customers will always be our top priority, even after 10 years.
