We are a telesales firm and has been working in the market since last 5 years. We have been managing the customers and sales data traditionally for so long. As the business expanded it was complex to keep track of every single entity like lead generation, mapping, sales confirmation, etc and hence, we opted for a CRM software. After digging deep, we found CitrusLeaf as one of the leading solution provider in the assigned budget.
The team has talked out all the complexities of our business and empathised our needs. Then they have designed an outlook for the software. As soon as the draft was ready, the CitrusLeaf team started working on its development. They considered our very core requirements and kept us updated about the progress of the project. Before launching the software they gave us a brief walkthrough of the software.
This software helped us increase the efficiency of lead generation to convert them into customers. We witnessed drastic changes in terms of sales conversion and improved waning of time. They empathised our business quickly, so it was a great deal for us. The development process just went a bit out of budget and could be completed in a lesser amount but, I suppose according to quality of work it was justifiable.
What do you like most about the company?
All I can say is that the team is highly motivated and knows their direction pretty well. The work culture is amazing and knowledge flows freeley throughout the organization.
What they should improve on?
The team has thickened the delivery time slice yet covered it up with best possible software delivery within the given finances. So, I would recommend them to be strict about the project deadlines.