Converged Communication Systems

IP Telephony

1.0 (1 Reviews)
About Converged Communication Systems
Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide. We specialize in a full range of solutions including on-premise, hosted / cloud (pub...
read more
< $25/hr
50 - 249
2003
United States
Converged Communication Systems
IP Telephony
1.0 (1 Reviews)
1 Review
Client Reviews
Kevin HuynhReviewed on 8/6/20
Worst Tech Support - Worst Customer Service - Don't Trust Them With Your Own Money
Role: President at The Nail Superstore
Reviewed on 8/6/20 by Kevin Huynh
Role: President at The Nail Superstore
Worst Tech Support - Worst Customer Service - Don't Trust Them With Your Own Money
Have problem with your phone system? Take your money and RUN…and RUN far away from Converged Communication System.

1. They are the most expensive. At $200/hour, ROUND UP by the hour, even if you spend 5 minutes with them. They are not interested to fix your problems but upsell you an expensive system or blame other things.

2. Have the worst tech support. We spent almost half an hour trying to figure out how their share screen support system worked. Jeremy said he did not know how to work with Mac OS system, he only worked with PC. Hello? Techs now a day, without sufficient knowledge of both PC and Mac OS should find another job. We are in the year 2020, not 1980. To pay such a high rate for the service, I was expecting to receive a high level of knowledge and expertise.

3. Worst customer service. Don’t waste your time to respond to their feedback. They are only intested to hear your positive comments, otherwise your feedback will only fall to the deaf ears. They even dare to come up with ideas to charge you more. BE WARE!

Shame on me for wasting my time and money dealing with an unethical company. With a quick search on Google, I fixed the issue on my own.

What do you like most about the company?

Zero

What they should improve on?

Better knowledge, better customer service

Rating breakdown
Quality
Reliability
Ability
Overall
Other details
Services:
IT Services
Project Budget:
$0 to $10000
Project Duration:
1 Weeks
Project Status:
Completed
Services

 

SMB– Enterprise Telephony, Unified Communications, Call/Contact Centers, Carrier Services (MPLS, SIP, Ethernet, Collocation, etc), Maintenance, Support & Training, Wiring/Cabling & Installation, Video Conferencing, and Multi-Site Networking

Focus
Service Focus
Request Claim Profile
This company profile has not been claimed by anyone till now. If you belong to this company and have the authority to own this GoodFirms profile, then please claim it now.
Claim
Contact information
us
Converged Communication Systems
1732 Central Street , Evanston, Illinois 60201
United States
8775983999
us
Converged Communication Systems
, , Milwaukee, Wisconsin 53202
United States
View more