Converged Communication Systems

IP Telephony

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Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide. We specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Our portfolio includes several brands which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants.
 

< $25/hr
50 - 249
2003
Locations
United States
1732 Central Street , Evanston, Illinois 60201
8775983999
United States
, , Milwaukee, Wisconsin 53202

Focus Areas

Service Focus

34%
33%
33%
  • IT Services
  • Cloud Computing Services
  • Web Hosting

Converged Communication Systems Reviews

1.0 1 Reviews
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Kevin Huynh

Worst Tech Support - Worst Customer Service - Don't Trust Them With Your Own Money

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

Have problem with your phone system? Take your money and RUN…and RUN far away from Converged Communication System.

1. They are the most expensive. At $200/hour, ROUND UP by the hour, even if you spend 5 minutes with them. They are not interested to fix your problems but upsell you an expensive system or blame other things.

2. Have the worst tech support. We spent almost half an hour trying to figure out how their share screen support system worked. Jeremy said he did not know how to work with Mac OS system, he only worked with PC. Hello? Techs now a day, without sufficient knowledge of both PC and Mac OS should find another job. We are in the year 2020, not 1980. To pay such a high rate for the service, I was expecting to receive a high level of knowledge and expertise.

3. Worst customer service. Don’t waste your time to respond to their feedback. They are only intested to hear your positive comments, otherwise your feedback will only fall to the deaf ears. They even dare to come up with ideas to charge you more. BE WARE!

Shame on me for wasting my time and money dealing with an unethical company. With a quick search on Google, I fixed the issue on my own.

What service was provided as part of the project?

IT Services

What is it about the company that you appreciate the most?

Zero

What was it about the company that you didn't like which they should do better?

Better knowledge, better customer service

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