Dhruvsoft Services Private Limited

Overview

With effective NetSuite OneWorld implementation, our client – a company in the business of distributing Construction Site & Safety Supplies, were able to efficiently manage their branch operations and provide real-time visibility within warehouse locations.

About Client

Client is the leading supplier of Construction Site & Safety Supplies, based in New York, United States. They have been in business for over 25 years, serving customers by delivering the products rapidly at the work site within the set promising time.  

The company aims to be one of the largest sources for the utility and infrastructure safety supplies across the regions of the United States. The company was already using Oracle NetSuite for its parent location for some time. They wanted to implement NetSuite OneWorld as they were expanding and acquiring new business.

Challenges

• Client deals mostly with the supply of safety tools. As the company belongs to a group of subsidiaries in the US, its parent subsidiary carries out its stock to serve the local stores. 
• The child subsidiary depends on its corporate website to meet the demands of online consumers. 
• But, the child entities have been facing issues related to stock management when online orders were not fulfilled due to a lack of product stock within its location. 
• To improve the situation, they have been giving orders to their suppliers to refill the stock. As a result, this move was impacting cash flow and consumer resources. 
• It was found that available tools were not there to dispatch from the child subsidiary that was kept idle in an intercompany warehouse. 
• To resolve this problem and improve the resource management process, the group needs cross-subsidiary stock management features that fulfill the online orders regardless of the product’s location.

Solution

• Dhruvsoft team implemented OneWorld solution and NetSuite’s cross-subsidiary fulfillment 
• NetSuite’s cross-subsidiary fulfillment feature allows the companies to fulfill their orders and receive the returns across different subsidiaries which means you don’t have to be dependent on one particular subsidiary. 
• Customers can now place an item ordered from a subsidiary website despite the inventory level status until they can find sufficient inventory at some other similar subsidiary.

Technical / Business Expertise Used

Accomplished the project with NetSuite OneWorld Implementation, SuiteScript 1.0, 2.0, and Workflows, and Data Import/Export.

Outcome

• Each child subsidiary can set up its own fulfillment strategy to improve the quality of its company and customers. 
• Customers can now purchase by having more confidence to receive the products quickly and whenever they want can return the products to the nearest location. 
• Moreover, there won’t be a need to purchase the stock that was kept unsold for months as the stock can be efficiently shipped within the subsidiaries which saves the financial resources and increases the overall profits.

Dhruvsoft provided Zoho CRM Implementation services to one of large scale pharmaceutical and laboratory activities and solutions provider. This company was formed in Aug 2001 having a core competency in building solutions for quality processes of pharmaceutical and laboratory activities and solutions.

Challenges:

The sales team was not able to focus on sales closure. management lacked the clarity on their new business pipeline Marketing, lead generation and sales were not collaboratively functioning. sale reviews did not have enough data points to meet unified decisions Reduced duplication and easy communication flow across the sales and distribution network. Lack of tool to integrate leads sales, order management, customer relationship to understand the market scenario and monitor sales volume fluctuations

Solution:

Zoho CRM integrated with Gmail provided to our clients with the seamless solution they had been looking for. All Company employees use Zoho CRM to communicate and register activities with customers. Instead of using a standard email client, Caliber employees use Zoho CRM with integrated Gmail because it provides a more intuitive and productive way of working. This widespread adoption provides a simple and aggregated view of each customer’s status, helps sales staff provide better customer service and gives management valuable insight into the customers’ experience.

Results:

End to end real-time visibility of inventory. Reduced order processing time.Reduced inventory costs by implementing Order and Warehouse management solutions. With Zoho CRM they have improvised their Sales productivity

Dhruvsoft has done Salesforce.com CRM Implementation & Custom Integration with website using Salesforce.com SOAP API for client who is Industry association for Marketing & Advertising in Australia.

Client

A leading organization which is a Marketing & Advertising Industry Association in Australia

Challenge

Client is an association of companies involved in Marketing and Advertising. They offer membership, training and other services to its members. They wanted to move from a Legacy CRM based to Salesforce.com and at the same time integrate Salesforce.com to its website for members services.

Solution

DhruvSoft has customized and implemented solution based in Salesforce.com CRM. The customizations include development of functionality for a membership driven company including member information, member contacts, training, events, certifications etc. Membership renewals are tracked through CRM. Custom functionality was developed to manage the functionality for points based industry certification for member contacts. The Salesforce.com was also integrated to few Appexchange apps for event registration, email marketing etc.

Custom SOAP Web Services were developed using Salesforce.com API for Member Registration and Member Directory search. This enabled only contacts of member companies getting access to Member only services in website and internal users have visibility to contact registration and member activity on website.

Technical / Business expertise

DhruvSoft has executed project for this client with expertise and knowledge in Salesforce.com Solution Architecture, Business Requirements Engineering, Salesforce.com Customization, Apex & Visualforce development, Data Integration using Salesforce.com APIs and Salesforce.com Administration.

Outcome

Salesforce.com was implemented and deployed successfully and integrated to the website of client. The client has been successfully using the solution for over two years with thousands of transactions every day. The client has seen remarkable improvement in productivity of the internal users post the move from legacy CRM with the implementation of an integrated solution based on Salesforce.com.