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Please introduce your company and give a brief about your role within the organization.
At Emizentech, we assist our clients in utilizing the latest technologies and digital trends to offer a new face to their IT infrastructure. We provide custom solutions, product development services, and a lot more to all-sized businesses worldwide. We help our clients transform their business ideas into top-quality solutions.
What is the story behind starting this company?
Being a veteran in almost every IT service, I found that software development, app development, and more services are much in demand. It made me realize that there’s a broad scope for such services. It boosted my confidence, and I thought I could meet this massive demand for development services. And this was the starting point of my career as a web developer.
What are your company’s business model–in house team or third party vendors/ outsourcing?
At Emizentech, we offer our clients full-cycle in-house product development services from the research phase to UX/UI until product development. Additionally, our team of front-end and back-end developers, artistic UX/UI designers meet varied business needs of our clients, like inbound or outbound marketing, SEO services, and more.
How does your company differentiate itself from the competition?
Our team of expert business developers and product developers holding years of proficiency and experience make us stand uniquely in the crowd. Since the start, we have been serving all-sized businesses, whether a startup or a giant. Our team listens to the needs and ideas of our clients patiently and offers them the right way towards the successful development of their project. Besides, we also provide post-development services as we want our clients to successfully follow the latest trends and technologies.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our target is developing apps, eCommerce, and software for every industry, be it a bank and finance, food, travel and ticketing, shopping, or any industry. Yes, we are picked mainly by our repetitive clients, and about 72% of our clients turn to us to meet their varied business requirements.
Please share some of the services that you offer for which clients approach you the most for?
We offer various product development services, like eCommerce development, mobile app development, web development, web designing, salesforce development, and more solutions. Clients mostly approach us for mobile app and eCommerce development services.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
The customer satisfaction rate is the measurement that determines the satisfaction rate of customers with a company’s services, products, and capabilities.
Steps we take to meet our client’s requirements:
- First, we understand our customers’ needs.
- Consider their feedback.
- Set realistic expectations.
- Keep an eye on our competitors.
- Communicate with our customers consistently.
- Priorities user experience.
- Maintain a good relationship with our customers.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our primary target is to resolve every issue and query of our clients. That’s why we offer them varied ways to reach us, like 24*7 customer support where our experts are always there to help them with their solutions, CRM through which they can raise their complaints or issues, and all the major communication systems, such as Skype, calls, and more.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We allow our clients to choose from various pricing models we offer, such as:
- Fix Price Model, in which they pay a pre-decided amount on project completion,
- Dedicated Model, in which our developers perform dedicated to accomplishing the project and the clients are charged accordingly, and last,
- Time & Material model, in which the clients are charged for their short-term projects and resources used for that.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
To start a project, the minimal budget we consider is around $5,000 - $10,000. According to us, this is the minimal amount to deliver MVP to the market.
What is the price range (min and max) of the projects that you catered to in 2020?
Between 10 000 USD and 200 000 USD.
Where do you see your company in the next 10 years?
We always welcome feedback and reviews from our customers and work on those dedicatedly. By offering better customer services and meeting our clients’ needs, I’m sure we will expand our global presence in the next ten years. Additionally, we are working dedicatedly over futuristic technologies, like AR/VR, IoT, Machine Learning, etc.
