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24X7 LIVE ANSWERING SERVICE

Endicott Comm Inc was established in October of 2007. Our team is committed to the Answering Service and Contact Center industry and delivering what we promise. The purchase of smaller answering services comprises the company that Endicott has become. Client referrals as a result of quality, and our company energy are among our proudest claims. Endicott believes in maintaining the expectations of our clients and providing the robust service expected in this day and age of technology. Since 2007 locations have been remodeled and technically advanced.

United States United States
13335 SW 124th St, Suite 110, Miami, Florida 33186
607-762-9110
$100 - $149/hr
50 - 249
2007

Service Focus

Focus of Business Services
  • Answering Services - 100%
Focus of BPO Services
  • Customer Service - 25%
  • Telemarketing - 25%
  • Back Office Services - 25%
  • Call Center Services - 25%

Industry Focus

  • Business Services - 20%
  • Healthcare & Medical - 20%
  • Hospitality - 20%
  • Information Technology - 20%
  • Telecommunication - 20%

Client Focus

100% Small Business

Detailed Reviews of Endicott Call Centers

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Steve Ferringer
Steve Ferringer
Posted on Mar 15, 2022

The quality of their employees answering the phones was poor.

Highly recommend AVOIDING doing business with this company. The individuals answering the incoming calls could not pronounce words they were reading off a script. It was a horrible representation of our company. They did not come close to providing the services promised in a professional manner. When I requested the account be cancelled and for a confirmation, I received no response and my email was blocked.

What service was provided as part of the project?

Business Services

What is it about the company that you appreciate the most?

The concept they were selling was appealing to our business.

What was it about the company that you didn't like which they should do better?

Their employees answering the phones had difficulties reading or following a script.

Their employees answering the phone lacked the ability to sound professional on the phone.

The could not deliver the basics the promised in their sales pitch.

They did not reply to my request for a confirmation when I emailed and cancelled their service.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
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