Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.
Goodfirms has been a great platform providing us with needed visibility and awareness – over the years we have been on the market we have quite a few clients with ongoing projects that have initially found us here.
Please introduce your company and give a brief about your role within the organization.
Enkonix is a boutique tech firm headquartered out of NYC. Web and mobile app development is our core service and main focus, but we go beyond that and try to be more of a partner that resolves any tech-related challenges our clients might have. My business partner and I founded Enkonix in 2016 – I’m the CEO and he is Chief Technology Officer. Over the 6 years on the market, we have raised a team of around 50 people that go above and beyond to deliver excellent results.
What is the story behind starting this company?
Artem Khomenko (CTO) and I had extensive experience in the IT sphere before founding Enkonix – I’ve had a number of project managing and executive positions in the IT sphere, Artem has worked with a number of impressive teams and projects, but when we crossed paths (and initially started working together on a separate project) we figured out we want to start our own company that will deliver according to our standards, and that’s how Enkonix came to life.
What are your company’s business model–in house team or third-party vendors/ outsourcing?
We are an outsourcing company by definition, but we don’t like that label because it doesn’t cover what we do. We have an in-house team comprised of designers, developers, QA engineers, project managers, product managers, and business analysts that will take care of your product from mere concept to full implementation. At the same time, we are helping our clients with digitizing their businesses by automating internal processes or supporting old systems that need refactoring and/or smooth replacement. We are also enhancing our marketing and business intelligence directions as we see major value in those services adjacent to software engineering. As cliche as it sounds, our client's success is our success – so we strive to go the extra mile and treat our client’s business like it’s our own. We really do encourage the ownership culture and believe it’s one of the key factors that create proper motivation within the team.
How does your company differentiate itself from the competition?
I think many companies on the market right now are chasing revenue no matter what and dropping their standards in quality. We keep the bar high and we keep reminding ourselves that we hold accountability to ourselves in the first place: we’ve touched upon the ownership culture in the previous question, and I think it is crucial in providing proper service. Another thing is transparency – we have developed internal custom systems that allow our clients to see real-time progress on functionality, timeline, and budget, just letting them have it in the palm of their hand. It might seem like a simple thing, but it actually implies that your whole operational process has to work like a well-oiled mechanism, and that’s quite a task: you need to have clear yet comprehensive SOPs, you can only hire highly skilled developers that will deliver quality work on time and project managers that will handle any client requests, you need to make sure that your team adopts values and culture you offer, and that the result you provide meets client’s expectations, fits the estimated budget and remains future proof.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We really are agnostic to the industries: we have a comprehensive skillset and technical knowledge to build any system and we have the capacity to gain necessary market knowledge. If we speak statistically, we seem to get clients in real estate, e-learning, enterprise systems, cybersecurity, and Uber-like apps; but I really don’t like defining specific “target” industries – it seems to be limiting our opportunities and we would love to get into more spheres.
Please share some of the services that you offer for which clients approach you the most for?
Most of our clients need custom software development and mobile app development, however, we also get requests for UX/UI design, product development, business intelligence, and marketing services.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
I think the 5-star reviews speak for themselves – but we do provide high transparency and accountability. We strive to go the extra mile and do more than we’ve been asked to do – and we stay diligent about little things like sending follow-ups after every call and keeping all documentation in good order.
What kind of support system do you offer to your clients for catering to their queries and issues?
Normally we offer two support options: one implies pre-booked team hours for instant availability and the other one is more of an ad-hoc approach for less-urgent requests.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We work on Time and Material Post Payment basis – it gives freedom and flexibility for the client and also proves our confidence in our own skill, but we can be flexible for the client’s convenience, as long as it makes sense to our financial system.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We don’t have minimum budget requirements – we always think ahead and look at the potential that the project has. We’ve had clients that would sign up for a quick fix and grow into major international projects, so the scope is really not our measurement.
What is the price range (min and max) of the projects that you catered to in 2021?
We don’t disclose such information, and as I said, a small budget can grow big, and a big budget can run small.
Where do you see your company in the next 10 years?
I believe it’s too dynamic of an environment that we live in to be able to forecast something for 10 whole years, but I can speak of our current aspirations: we are exploring new markets and growing our team number- and quality-wise. We just moved our headquarters to New York for better market exposure and gaining momentum, doing our best to take advantage of every opportunity and growing step by step.
