Multilingual Inbound and Outbound Call Center

With 35 years of experience serving 100+ clients across all industries, Fusion CX Group delivers world-class call center, outsourcing and customer care services from 27+ global centers in USA, Canada, India, El Salvador, UK, Albania, Philippines, Jamaica, Morocco, Kosova, Thailand and Bangkok.

Certifications/Compliance

ISO 9001:2015
ISO 27001
United States United States
405 E 12450 South, Suite M , Draper, Utah 84020
(866) 581-0038
India India
Y9, EP Block, Sector V, Salt Lake City, Bidhan Nagar , Kolkata, West Bengal 700091
Canada Canada
507 Place d’Armes Bureau 1000, , Montreal, Quebec H2Y2W8
+1 (866) 581-0038
El Salvador El Salvador
Av las Camelias, San Salvador, El Salvador, San Salvador
8665810038
$25 - $49/hr
10000+
2004

Service Focus

Focus of BPO Services
  • Customer Service - 15%
  • Telemarketing - 15%
  • Technical Support - 10%
  • Chat Services - 20%
  • Lead Generation - 10%
  • Email Support - 20%
  • Call Center Services - 10%
  • Inbound - 50%
  • Outbound - 50%
Focus of Artificial Intelligence
  • Data Annotation - 20%
  • Text Annotation - 20%
  • Image Annotation - 20%
  • Video Annotation - 20%
  • Audio Annotation - 20%
Focus of Business Services
  • Answering Services - 100%

Industry Focus

  • Utilities - 20%
  • Automotive - 10%
  • Education - 10%
  • Healthcare & Medical - 10%
  • Telecommunication - 10%
  • Transportation & Logistics - 10%
  • Retail - 10%
  • Other Industries - 10%
  • Insurance - 10%

Client Focus

100% Small Business

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