HTML Pro

NYC’s Top IT Solutions & Digital Agency

1.0 (1 Reviews)
About HTML Pro
Headquartered in Heart of Manhattan, HTML Pro is among NYC's Top Ten IT Solution Providers & Digital Agencies helping Enterprises, SMBS, Multinational Corporations, Web Agencies, & E-Commerce Businesses with their Information Technology solutions & Digital Tr...
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$50 - $99/hr
50 - 249
2013
United States
HTML Pro
NYC’s Top IT Solutions & Digital Agency
1.0 (1 Reviews)
1 Review
Not only the worst service experience ever but just FRAUD!
8 months ago
We wanted to promote our online courses with paid ads on Google, Facebook, and Linkedin.

We were looking for a professional but affordable company that can create and manage ad campaigns for us. We were looking at other reviews (also on Clutch) which was not a good idea, I may say completely wrong because we feel they are mostly FAKE.

We wanted to set up a clear ads strategy, let HTML Pro create and run our campaigns.

3 people from the vendor were involved.

The outcome was ZERO!

We've spent 2 months, paid 1,798 USD and our experience with HTML Pro was a nightmare.

It was not just a waste of time but a waste of money too. The only "achievements" within two months time were:

1. Setting up Basecamp as an online collaboration tool
2. Dozens of e-mails sent back and forward
3. Two short video calls
4. Reminding us to pay the bills, while we paid already
5. Two shocking cheap examples of how Ads could look like
6. Fixing one little bug in our Google Analytics account

Within 2 months' time, the HTML Pro Team was not able to set up our accounts on Facebook nor on Linkedin. No FB Pixel, No Linkedin Insight-Tag was installed nor working.

Within 2 months' time, and spending 1,800 USD, the vendor still didn't understand our corporate identity, nor our strategy, nor our needs, no nothing.

After two months we've stopped wasting our time and money. We've asked for a 50% refund because they didn't even achieve the first-month work promised. They refused it! We feel like we've been SCAMMED.
Quality of deliverable
Customer support
Value for money
Overall rating

What is it about the company that you appreciate the most?

Absolutely nothing

What was it about the company that you didn't like which they should do better?

Absolutely EVERYTHING

Project Details
Project Name
Not only the worst service experience ever but just FRAUD!
Services:
Digital Marketing
Project Budget:
$10001 to $50000
Project Duration:
8 Weeks
Project Status:
Completed
Contact information
us
HTML Pro
19th W 34th ST STE 1018, New York, NY, NYC, New York 10001
United States
+13473085764