I Concept Digital

The Credit Counselling and Debt Management Agency, commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK) engaged us for a comprehensive digital rebranding of its website. Our approach was data-driven and involved thorough research and discovery with both internal and external stakeholders. The aim was to revitalize the website's user experience and ensure it aligned with AKPK's goals in debt management, financial advisory, and financial education.

Challenge
AKPK faced several challenges in their previous website design. These included difficulties in addressing the needs and expectations of diverse stakeholders, from customers seeking financial education to those requiring debt management and advisory services. The existing website design was not optimally structured to guide users through the full range of services offered by AKPK, resulting in lower engagement and satisfaction.

Additionally, AKPK needed to standardize its design and user experience across multiple platforms to present a cohesive brand image and improve overall customer interactions. The organization also needed to adapt its online presence to evolving user behaviors and preferences, requiring a more seamless and efficient digital experience.

Solution
To overcome these challenges, we began with comprehensive research and discovery efforts, including interviews and surveys with internal stakeholders and customers. We analyzed the needs and pain points of different departments and user groups, allowing us to gain deep insights into AKPK's operational and user experience challenges.

Our team also conducted public surveys and competitive analyses to understand users' perspectives and preferences. By combining data from multiple sources, we crafted an enhanced information architecture that prioritized user journey flow and content relevancy.

Using these insights, we developed a redesigned website with improved navigation and clear paths to the services AKPK offers. Our approach focused on creating an intuitive and engaging experience for users, addressing pain points, and providing streamlined access to information and services.

Impact
The rebranding had a positive impact on AKPK's business. The revamped website offered an enhanced user experience, providing clear pathways to the various services offered by AKPK. By improving the overall design and user interface, we increased user engagement and satisfaction, helping AKPK better fulfill its mission.

Additionally, our efforts in creating consistency across AKPK's digital platforms strengthened the organization's brand identity and streamlined user interactions. The new website better supports AKPK's goals in promoting financial education and helping individuals manage their finances effectively. This successful digital transformation positioned AKPK as a leader in financial counseling and management services, benefiting both the organization and its users.

A rebranding exercise to create content-based e-commerce with a comprehensive brand story. While Alpro Pharmacy is the largest prescription pharmacy chain in Malaysia, the new portal needed to create an effective online platform where users could purchase items in the most efficient manner. User retention is key.

UX is taken to the next level where we integrated the portal with Doc2us, providing users with the convenience to chat and consult in real-time with a fully registered doctor. This leads to medicine e-prescription and eventually achieving a successful electronic prescribing system (EPS).

SIDC is the leading capital market learning and development solutions provider for industry participants in Malaysia. Therefore, the ‘S’ motif on the logo is designed to denote progressive and outward-looking attributes. Our key visual illustrates ‘paving the way forward’ for government agencies and international organisations to carry out capacity building initiatives for market regulators and industry players of tomorrow.

ICDM strives to promote excellence, integrity and the highest level of skills of corporate directors. Therefore, our creative dwells on double-exposure to depict acquiring knowledge every step of the way. Our design elements are purposed to complement the brand logo, whilst the images used portray ‘moving forward’ and ‘inspired by tomorrow’.

A branding exercise to create a brand story and a corporate identity for the client. Our creative is human-centric and is purposed to be in sync with their mission of ‘creating a brighter future for entrepreneurs’.

Placing its products at the forefront, Herbs of Gold is an Australian company that sells a wide range of health and wellbeing products. Our goal was to realign its global brand direction and rebuild its e-commerce website, keeping in mind the corporate colour to depict its ‘gold standard’. The new website also houses health articles and recipes to create a more emotional connection with its users from a different angle.

Our task was to provide a brand refresh, featuring more dynamic people and vibrant lifestyles. Through this exercise, we introduced an innovative way for people to understand their health and wellbeing better with our discovery kit. Our creative also features a diversity of visual elements curated to set apart different life stages.

Candlesand, a newly minted scented candles brand, approached us with a unique challenge. They had yet to develop a significant market presence in the e-commerce industry. We discovered what defines them as a brand and how they could stand out in their field. As a result, we developed hand-drawn graphics as the big idea and positioned the brand to be lifestyle-centric, incorporating a clever play of graphic elements with effects.

Our creative is in line with the brand’s key message of ‘providing the best solution to be the best version of yourself’. The ‘O’ motif represents the Cerafusion™ Technology that creates ‘active oxygen’ just as nature does and portrays ‘your world’.

In a dynamic collaboration with the Civil Aviation Authority of Malaysia (CAAM), our team embarked on a transformative journey to rejuvenate their corporate website. Tasked with revitalizing an outdated digital landscape, the project aimed to propel CAAM into the digital age while reinforcing its pivotal role as the steward of aviation standards and safety. Amidst technological obsolescence and design stagnation, our mission was clear: to craft a digital masterpiece that not only met regulatory standards but also resonated with a diverse audience, setting new benchmarks for accessibility, innovation, and user experience.

Challenge
Collaborating with the Civil Aviation Authority of Malaysia (CAAM) presented a series of intricate challenges reflective of their unique position as a governmental regulatory agency overseeing Malaysia's civil aviation industry. Foremost among these challenges was the urgent need to address the outdated state of their existing website, which suffered from technological obsolescence, antiquated design, and a lack of mobile responsiveness. This not only hindered user experience but also posed a significant barrier to effective communication with the public.

Navigating the complex regulatory landscape within which CAAM operates added another layer of challenge. Balancing the imperative of compliance with innovative design and functionality required a nuanced approach to ensure both regulatory adherence and user engagement.

Furthermore, the diverse audience served by CAAM, encompassing various demographics and linguistic preferences, presented a formidable challenge. Designing a website that catered to the unique browsing behaviors and preferences of all user groups while maintaining practicality and accessibility demanded careful consideration and strategic planning.

Restructuring the information architecture posed yet another challenge, necessitating the organization and presentation of vast amounts of content in a coherent and user-friendly manner.

Solution
To address CAAM's challenges comprehensively, our team implemented a multifaceted solution that combined cutting-edge technology with user-centered design principles.

• Holistic Redesign: We conducted a thorough analysis of the existing website's shortcomings and devised a holistic redesign strategy. This involved revamping the user interface with modern design elements, intuitive navigation, and visually engaging content layouts.

• Responsive Design: Recognizing the growing trend of mobile browsing, we ensured that the new website was fully responsive across all devices. This responsive design approach guaranteed a seamless user experience, irrespective of the device used, thereby eliminating browsing difficulties for mobile users.

• Advanced Information Architecture: We restructured the information architecture from the ground up, organizing content in a logical hierarchy to facilitate easy navigation and discovery. By implementing content anchors and cross-linking functionalities, we ensured that users could access related documents and information effortlessly, catering to diverse browsing behaviors.

• Innovative Features: In addition to addressing the immediate needs of the website, we introduced innovative features to enhance user engagement and accessibility. This included the integration of a chatbot function, providing users with a convenient and efficient means of obtaining information and assistance in real-time.

• Multi-lingual Support: Understanding the importance of catering to a diverse audience, we implemented robust multi-lingual support, enabling users to access content in their preferred language. This feature not only enhanced inclusivity but also expanded CAAM's reach to a wider audience.

• Accessibility Enhancements: To ensure accessibility for all users, we incorporated features such as customizable font sizes and background colors. This allowed individuals with varying needs and preferences to tailor their browsing experience, reinforcing CAAM's commitment to inclusivity and user-centricity.

• Streamlined Content Management: To facilitate efficient content management, we implemented a user-friendly content management system (CMS). This empowered CAAM's team to update and manage content seamlessly, eliminating duplication and ensuring the accuracy and relevance of information.

Impact
The website revamp had a strong external impact on CAAM, increasing user engagement and interaction. The modern platform provided seamless access to crucial information, fostering transparency and trust with the public. Multi-lingual content and accessibility features ensured inclusivity, while the chatbot function reduced response times and improved customer satisfaction.

Internally, the revamp transformed CAAM's operations with a robust content management system. It streamlined content creation and maintenance, allowing staff to focus on strategic tasks. Improved backend functionality and automation reduced administrative overheads.

The new website enhanced stakeholder engagement and communication with interactive features and dynamic content. CAAM strengthened its relationships with industry stakeholders, regulatory bodies, and the public, reinforcing its role as a leading authority in civil aviation regulation.

In summary, the website revamp modernized CAAM's online presence, revolutionizing communication, engagement, and service delivery. Leveraging innovative technologies, CAAM enhanced its reputation, operational efficiency, and ability to serve its stakeholders and the community.

We collaborated with the Federal Land Consolidation and Rehabilitation Authority (FELCRA) to revamp their corporate website, aiming to modernize its technology, design, and user experience. The previous version of the website was outdated and lacked mobile responsiveness, hindering accessibility and communication with the public. Our goal was to create a dynamic online presence that accurately reflects FELCRA's stature as a prominent conglomerate while addressing key challenges such as restructuring the information architecture and implementing multi-lingual and accessibility features.

Challenge
FELCRA confronted multifaceted challenges stemming from their outdated website infrastructure and design. Firstly, the obsolete technology and poor resolution of the existing website hindered its functionality and visual appeal, resulting in a subpar user experience. This not only tarnished FELCRA's online reputation but also limited its ability to effectively engage with stakeholders and communicate its diverse range of services and initiatives.

Secondly, the lack of mobile responsiveness presented a significant barrier to accessibility, particularly in an era where mobile browsing has become ubiquitous. With a growing number of users accessing websites via smartphones and tablets, FELCRA risked alienating a substantial portion of its audience by failing to adapt to this trend.

Thirdly, the outdated design and presentation of the website posed a credibility issue for FELCRA, as it failed to convey the organization's modernity and innovation. In an increasingly competitive digital landscape, where first impressions are paramount, the antiquated appearance of the website undermined FELCRA's efforts to position itself as a forward-thinking and reputable entity.

Solution
Our solution encompassed a holistic approach to revitalize FELCRA's online presence. We began by modernizing the website's infrastructure, incorporating cutting-edge technology to ensure optimal performance and scalability. Simultaneously, our design team crafted a visually stunning interface that captures FELCRA's essence, communicating its brand identity and values effectively to visitors.

To enhance inclusivity, we introduced multi-lingual content support and accessibility features, allowing users to personalize their browsing experience. We meticulously restructured the website's information architecture, prioritizing intuitive navigation to showcase FELCRA's diverse range of services and initiatives.

Impact
The revamp of FELCRA's website has brought significant benefits to the organization. The modern design and improved user experience have elevated its online presence and boosted user engagement and satisfaction. The website's visually captivating interface aligns with FELCRA's brand identity, making it a key tool for stakeholder connection and communication.

Multi-lingual content and accessibility features have expanded FELCRA's global reach, fostering inclusivity and enhancing its reputation for valuing diversity. This approach has opened new opportunities for engagement and collaboration.

The strategic restructuring of the website's information architecture has made navigation seamless, allowing users to easily access needed information. This has streamlined communication and improved efficiency, increasing productivity and solidifying FELCRA's industry leadership and competitive edge.

The collaboration between our agency and FGV Holdings Berhad culminated in a comprehensive revamp of their corporate website, aimed at elevating their digital presence to accurately represent the vast scope of their operations. The project not only sought to enhance FGV's digital identity but also spotlighted their unique selling proposition (USP), particularly their pivotal role in sourcing fresh fruit bunches from Malaysian smallholders for international markets. This large-scale endeavor encompassed fundamental restructuring of the website's information architecture, creation of new content, and innovative approaches to storytelling through creative design elements and photography services. The result was a dynamic and engaging online platform that effectively communicates FGV's commitment to sustainability and showcases their global assets.

Challenge
Revitalizing FGV Holdings Berhad's corporate website posed a multifaceted challenge for our team. We were tasked with capturing the scale and diversity of their operations while effectively communicating their unwavering commitment to sustainability. Distilling the depth and breadth of FGV's extensive portfolio into a digital format presented a significant hurdle, demanding meticulous attention to detail to ensure complex information remained both accurate and engaging. Moreover, effectively conveying FGV's unique selling proposition (USP) and spotlighting their pivotal role in the supply chain required innovative storytelling techniques to captivate audiences. Additionally, coordinating photography services across multiple locations added another layer of complexity, as we sought to visually showcase FGV's global footprint while maintaining consistency in style and messaging.

Solution
In tackling the challenges presented by FGV Holdings Berhad, our agency implemented a multifaceted solution that combined strategic planning, creative innovation, and seamless execution. We began by conducting an in-depth analysis of FGV's existing digital presence, identifying areas of improvement and opportunities for enhancement. This analysis informed our approach to restructuring the website's information architecture, with a focus on optimizing user experience and facilitating intuitive navigation.

To effectively communicate FGV's commitment to sustainability and highlight their unique sourcing model, we developed targeted content strategies that integrated compelling storytelling with factual information. Leveraging our expertise in digital content creation, we crafted narratives that not only showcased FGV's impact on local communities and the environment but also underscored the company's role in forging connections between Malaysian smallholders and global markets.

In parallel, our creative team conceptualized innovative design elements and interactive features aimed at engaging users and conveying FGV's brand identity effectively. From dynamic visuals to immersive multimedia experiences, each element was meticulously crafted to resonate with FGV's target audience and evoke a sense of authenticity and trust.

Furthermore, our photography services played a crucial role in bringing FGV's narrative to life, capturing the essence of their operations across various locations. From the lush plantations of Pahang to the state-of-the-art R&D center in Nilai, our photography team showcased the breadth and depth of FGV's global footprint, reinforcing their position as a leader in the industry.

Impact
The revamped website has transformed FGV Holdings Berhad's digital presence, enhancing various aspects of its business. By aligning the platform with its corporate ethos and strategic goals, FGV has experienced increased brand resonance and market influence. The modern, visually engaging website boosts FGV's profile and stakeholder confidence.

The website emphasizes FGV's commitment to sustainability, resonating with eco-conscious consumers and investors. It serves as a gateway to connect with diverse stakeholders, from small Malaysian farmers to global partners, building trust and strengthening relationships.

Internally, the website revamp motivates FGV's workforce and is now central to FGV's communication strategy, fostering seamless stakeholder engagement. Overall, the revamped website is a catalyst for positive change, highlighting FGV's dedication to innovation, sustainability, and stakeholder value.

Soka Gakkai is an NGO that promotes peace in society through cultural exchange and humanistic education. We were tasked to develop a member’s portal and a gateway to a sea of content, inspiring videos, community initiatives and other happenings. This one-stop portal is intended to provide a digital venue to foster engagement and continue the organisation’s history of focusing on the community.

In addition, the new portal needed to provide very clear user pathways for all age groups with an effortless magazine subscription process and make e-contributions easily via automated system integration. This is one of our proudest works and testimony of excellent UI/UX.

Challenge
Overhauling a website that has endured for more than a decade entails a daunting task of reimagining its entirety to align with the evolving brand identity. This entails meticulous scrutiny and enhancements across every aspect of the website to ensure alignment with the current market landscape.

Moreover, the client's request to integrate member self-service functionality adds layers of complexity to the project. This complexity arises from the need for seamless third-party integrations and the development of numerous functions for the inaugural members portal. Implementing such features requires meticulous planning, development, and testing to ensure a seamless user experience while navigating through various member activities.

In essence, the magnitude of this undertaking not only demands significant time and resources but also places immense pressure on meeting the client's expectations for a modernized website capable of facilitating enhanced member interactions.

Solution
Our structured approach successfully addressed the overhaul of the decade-old website, seamlessly integrating a member portal directly onto the site. The process began with a comprehensive assessment that pinpointed improvement areas and aligned them with the evolving brand identity. Additionally, new content was introduced, and the content architecture was restructured to elevate the overall user experience.

By leveraging agile methodologies, we iteratively developed and rigorously tested each component to ensure they met and exceeded client expectations. Robust third-party integrations were implemented to enable seamless functionality within the member portal, including API integrations with payment gateways and CRM systems.

Prioritizing user-centric design, we focused on intuitive navigation and ensured a seamless experience across devices. Usability testing provided invaluable insights for continuous improvements, allowing us to address any bugs, errors, or usability issues encountered along the way.

Impact
Our comprehensive overhaul and seamless integration of a member portal onto the new website transformed our client's digital landscape. The portal increased website traffic, magazine subscriptions, and engagement metrics. The self-service functionality streamlined member interactions, boosting operational efficiency and member satisfaction.

Members now access personalized services like account management and support resources through a user-friendly interface. This convenience strengthened the bond between our client and members, deepening connections and loyalty. The portal also enables targeted communications and community-building, enhancing engagement and retention.

By empowering members with more control, our client strengthened its reputation as a customer-centric innovator. This fueled immediate growth in member acquisition and retention, setting them up for long-term success in a competitive market.

In collaboration with Tune Talk, we embarked on a mission to rejuvenate their online presence through a comprehensive revamp of their website. With a target audience primarily comprising the younger demographic, our objective was to create a dynamic and innovative platform that resonates with this tech-savvy audience while upholding Tune Talk's reputation as a forward-thinking telco company.

Challenges
Tune Talk faced the challenge of an outdated website that no longer appealed to its youthful audience, leading to potential disengagement. Additionally, as a technology-driven company, there was a need to integrate innovative features without compromising on loading speed, ensuring a seamless user experience. Improving the onboarding rate of new customers and enhancing the company's credibility were also key challenges to address.

Solution
To address these challenges, we implemented a series of strategic solutions aimed at enhancing user experience and engagement. Prioritizing user intent, we streamlined the onboarding process by toggling around device selection and mobile plans, followed by auto-filling fields for existing users, thereby saving time and minimizing friction. Dynamic features such as a progress bar and sticky order summary were introduced to motivate users and simplify the purchasing journey. Furthermore, we incorporated value-added friction elements and confirmation pop-ups to enhance credibility and reassure users about data security. Upselling opportunities and loyalty rewards integration were also integrated to incentivize purchases and enhance customer retention.

Impact
The revamped website has had a significant impact on Tune Talk's business, evident through improved onboarding rates and enhanced credibility among customers. The seamless user experience, coupled with innovative features and optimized content, has led to increased engagement and conversion rates. By catering to the needs of their target audience and leveraging technology effectively, Tune Talk has reinforced its position as a leading telco company in the Malaysian market.

Trainocate, a global IT and professional development training provider, wanted to revamp their website. They aimed to transform their corporate site into an engaging platform that resonated with their diverse audience.

Challenge
Trainocate needed to enhance user experience and streamline course discovery and enrollment for the Malaysian market. Their existing platform didn't engage users effectively. They wanted a comprehensive solution to revamp their website into a user-friendly platform for Malaysians.

Our challenge was to balance extensive course content with concise and engaging presentation, appealing to Malaysian users. Incorporating the "batik" motif to create a distinct Malaysian identity and capture cultural nuances posed a creative challenge. We aimed to improve aesthetics and resonate with users, encouraging engagement and enrollment.

Solution
To meet Trainocate's objectives, we conducted strategic research and implemented key solutions. Firstly, we revamped the course search function, enhancing efficiency and enabling users to discover relevant training programs more effectively. Secondly, we redesigned course details pages for clarity and user-friendliness. Clear call-to-action elements were strategically placed to encourage seamless program enrollment. Incorporating the "batik" element into the design provided a unique visual identity for the Malaysian website while maintaining a cohesive brand image. The new color scheme added a modern touch, enhancing overall aesthetics and user experience.

Impact
The revamped website significantly improved user experience, boosting engagement and conversion rates for Trainocate. Enhanced course discovery and details pages facilitated better decision-making, leading to increased enrollments and revenue growth. Our adaptable design framework ensured consistent branding and user experience worldwide, positioning Trainocate as a leader in the global training industry.

The Selangor Turf Club aimed to modernize its website, offering near-live data for horse racing enthusiasts. The goal was to create a state-of-the-art platform with detailed horse performance statistics, race results, payouts, and information about trainers, jockeys, and apprentices. As Malaysia's pioneering horse racing website, it sets a new standard for other clubs in the country.

Challenge
Their existing manual data management method resulted in delays and inconsistencies, affecting the user experience and risking data accuracy. During the project development, integration was challenging due to format incompatibilities and latency issues, adding to the complexity.

Solution
To address the client's challenges with manual data management, we developed a comprehensive CMS with multi-level login access, streamlining updates and ensuring data accuracy.

We collaborated closely with third-party data providers, customizing APIs to achieve stable and efficient data flow.

During race days, we provided hand-holding sessions for content uploads and debugging support, ensuring a smooth transition to the new system.

Impact
The new website transformed Selangor Turf Club's operations and reputation, providing comprehensive, near-live data on horse races. It established the club as an industry leader, boosting operational efficiency and ensuring peace of mind for the club and its users with advanced security measures.

The success of the new website not only sets a high standard for Malaysian horse racing clubs, positioning Selangor Turf Club as a role model, but also includes ongoing development such as REST API integration. This integration allows the club to share information nationwide, fostering collaboration and data exchange within the community, while enhancing its digital presence and paving the way for future advancements in the industry. Continuous enhancements ensure the club remains at the forefront, offering a premium experience to patrons and partners.

In collaboration with Institut Keusahawanan Negara Berhad (INSKEN), we digitized the Social Enterprise Accreditation process, developing an innovative Application System. This digital platform revolutionized the accreditation process, allowing business owners to easily apply while enabling efficient deliberation by the evaluation committee.

Challenge
INSKEN entrusted us with digitizing the Social Enterprise Accreditation process, a pioneering move from traditional to digital methods. They required a user-friendly solution for complex evaluations while ensuring stakeholder accommodation, data security, and accessibility. Our challenge included designing a streamlined platform and implementing a committee deliberation system. Success hinged on balancing these challenges while prioritizing user experience.

Solution
To address INSKEN's initiative to digitize the Social Enterprise Accreditation process, our team developed a bespoke solution tailored to their needs. Leveraging cutting-edge technology, we created a user-friendly Social Enterprise Accreditation Application System. This platform streamlined the application process for business owners and revolutionized the evaluation workflow for the evaluation committee.

Our solution empowered business owners to register accounts and submit accreditation applications seamlessly online. Applicants could easily input personal and company details, outline their social enterprise objectives, upload required documents, and submit declarations through an intuitive interface.

For the evaluation committee, we implemented a sophisticated workflow management system that facilitated seamless communication and collaboration. Committee members could access applications, review documents, and participate in discussions through the centralized platform.

Impact
The Social Enterprise Accreditation Application System transformed INSKEN's operations, streamlining the accreditation process. Business owners enjoy a simplified application process, while the evaluation committee experiences enhanced collaboration. The transition to digital methods improves data security and regulatory compliance, building trust among stakeholders. The system's scalability sets the stage for future innovation, establishing INSKEN as a leader in promoting social entrepreneurship and driving positive community impact.