Please introduce your company and give a brief about your role within the organization.
IdeaSoft is a custom software development company that offers innovative software solutions of any complexity. The company was established in 2016, with a development center in Ukraine, and currently we do have representatives in more than 12 countries including the USA, Norway, Israel, Germany, and others. Over the years, we have managed to work with both startups and enterprises from the USA, Canada, UK, Israel, Germany, Australia, Argentina, and others. We started out as a small product company and gradually developed into a service business. This experience helps us in developing products for our clients because we were in their place and know exactly how to launch a project successfully and meet all market requirements. I’m one of the founders of the company, so from the very beginning, I was involved in its venture. It’s very exciting to see how the company grows, starting with a team of 15 people, today we have passed the 100+ mark.
What is the story behind starting this company?
As I already mentioned, IdeaSoft was created as a small startup. Soon we received a request to create a remote development center from an Israeli startup, that’s where our transition to the sernice model began. We spent a long time choosing a name for the company that would correspond to our internal concepts of what we are going to do and ended up with IdeaSoft. I believe that every good product has a great idea behind it, especially when it comes to innovation. We help our clients turn their ideas into supreme solutions that are making the global impact.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We have an in-house development team. To my opinion such model allows the best control over the quality of the delivered services, especially when it comes to outsourcing. We are constantly working to improve internal expertise, hold meetups, and invest in the professional development of our specialists. We share one corporate culture and common values, which means we are moving in the same direction of development and provide our customers with quality services backed by our reputation.
How does your company differentiate itself from the competition?
Our clients note the professionalism of the team and clear, but flexible business processes as one of the criteria why they chose us. We are using latest SDLC tools to handle all the teams and deliverables. Probably, this is what makes us different from our competitors. We try to pay maximum attention to each project and are interested in the result. Therefore, our clients recommend us to their partners and we get new clients. You just need to do your job well and then you will not be afraid of any competition.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Over the past 4 years, we have successfully implemented over 200 projects in various industries such as Fintech, 5G & MEC, B2B, B2G, Smart City, DLT and Blockchain, logistics. We love challenges and are not afraid to work on something new. Of course, some clients come back to us with new projects. For example, we recently started a third project for our client and we are happy to work with him again, and with some clients we are still working since the establishment of the company.
Please share some of the services that you offer for which clients approach you the most for?
IdeaSoft provides full-cycle software development services, from business analysis, architecture, prototyping to development, testing, deployment, and support. We have great in-house design team that helps with the creation of corporate identity, UI/UX of the product. It’s convenient when you can contact one company and receive the full range of services related to the development of a software product, I believe. Therefore, we provide such services to our clients.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We conduct customer surveys after release, so we know how satisfied they are with the work and this rate is quite high. We always start a project with an analysis, clarification of the client's requirements and business needs, we offer several implementation options to decide together which technological stack is best for the project. Each project has a dedicated project manager who can quickly resolve issues, make changes to the work plan, and help in choosing new features. The IdeaSoft team is committed to delivering results that satisfy the client.
What kind of support system do you offer to your clients for catering to their queries and issues?
The project manager is always in touch with the client and can quickly respond to a new request. Then the PM evaluates the issue and looks for a solution using internal resources. We don’t have bureaucracy in our company, so all issues are resolved quickly, the client doesn’t have to wait for a response from the company for a long time.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
20% Fixed Cost, 80% Time & Material, pay per working hours, or monthly retainer fee.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Our team loves new challenges. We've worked with many cool small startups that have a lot of growth potential. Therefore, the budget is not the only criterion for choosing a project for work. If a client has a big idea and is ready to work on its implementation, we’re in!
What is the price range (min and max) of the projects that you catered to in 2019?
I can’t give exact numbers, this is contrary to the terms of our company, but I can say that we have competitive prices on the market. We are interested in working on cool ideas, applying the latest technologies, and seeing satisfied customers.
Where do you see your company in the next 10 years?
IdeaSoft is rapidly evolving and growing. In 10 years the company will grow multiple times, will open more onshore offices around the world. The only thing that will remain unchanged is the high quality of our services and the family atmosphere within the company. We will work to achieve outstanding new results.