Impact QA services LLC

Software Testing and Quality Assurance Company

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ImpactQA is a global independent software testing & QA consulting company. With 12+ years of excellence, we are delivering unmatched services & digital transformation to SMEs & Fortune 500 companies. Headquartered in New York, and has operations in India, London, Dallas, Munich, and Germany. The in-house team has an international reputation for delivering cost-effective, insightful, and customer-centric approaches to a vast array of 250+ clients. 

Software Testing Services: They deliver quality engineering, AI-based test automation, performance engineering, and a full suite of continuous and automated testing services performed throughout the software development life cycle. 

Domain Expertise: Healthcare, E-learning, BFSI, E-commerce, Media, Logistics, Real Estate, Medical Device Testing, and more.

Clients: Schneider Electric, Panasonic, Deloitte, Terex, Yum Brands, ANA, NYRR, Delos, Rocket Internet, Learning AZ, NYRR 

Why Choose Us?

  • Quality Assurance & Management: (Test Automation, Functional, Performance, Load, Usability, Regression & Application Testing for Web & Mobile Apps)

  • QA Consulting & Outsourcing: (Onsite, Onshore, Offshore & Crowdsourced testing services with Pacific time zone alignment at a reduced cost)

  • Continuous Testing & Engineering:  (Performance Engineering, Continuous Testing, SAP Automation, Cloud Native/ Migration & SaaS Testing)

  • Cybersecurity & Penetration Testing: (App Security, Data breaches, IT Vulnerabilities, Infrastructure Security, Cloud Governance & Protection)

To know how our game-changing innovation redefines the power of your digital experience, contact us at [email protected]

Certifications

ISO 9001:2015
ISO 27001
$25 - $49/hr
250 - 999
2011
Locations
United States
447 Broadway, 2nd Floor, NYC, New York 10013
+1 (469) 891-7117
Germany
Tannenstrasse 16, Pullach, Munich 82049
+49 899 014 5952
United States
6600 Chase Oaks Boulevard, Suite 150, Plano, Texas 75023
+1 (469) 891-7117
United Kingdom
85 Great Portland St, London, London W1W 7LT
+1 (646) 472-5215

Focus Areas

Service Focus

50%
25%
25%
  • Testing Services
  • Cloud Computing Services
  • DevOps

Client Focus

40%
40%
20%
  • Large Business
  • Medium Business
  • Small Business

Industry Focus

20%
10%
10%
10%
10%
10%
10%
10%
10%
  • Banking
  • Education
  • Telecommunication

Impact QA services LLC Executive Interview

Jyoti Prasad Bhatt
Jyoti Prasad Bhatt
CEO
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Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has been valuable in providing us pre-qualified leads. It helped our company get better visibility and exposure. As an authentic platform, GoodFirms has always supported us to create trust within our clientele and helps us keep our focus in delivering value to our clients.
Please introduce your company and give a brief about your role within the company?
ImpactQA is a leading software testing provider with a history of delivering custom-tailored solutions to SMEs and Fortune 500 companies. The company is an ace of the deck in offering multiple services like QA Outsourcing, QA Consulting, Software Testing, Quality Assurance, Full-Life Cycle Testing to more than 400+ global leaders.
 
Headquartered in New York, we’re a company of 250+ professionals with a global presence in New Delhi, London, Munich, and Dallas. Since the inception of the firm, the team has considerable experience in catering to various industries like healthcare, eCommerce, education, BFSI, and more.

As ImpactQA’s CEO, JP Bhatt leverages his software testing expertise and entrepreneurial tendencies to cater to the attainment of the company’s vision and mission.
What was the idea behind starting this organization?
Taking your business into a giant market is often the culmination of years of experience and dedication. It was a watershed moment of giving my aspiration velocity and created a company that could be a global leader in the software testing industry.

After exploring different verticals of the testing industry we thought of crafting the dreams of our clients as close to their imagination. A perfect fusion of testers, innovators, and engineers has helped us to master the testing industry from the past 10 years.

The scope of software testing is boundless and the ever-increasing need for digital transformation always appeals to me. Enticed by an optimistic outlook, we had the goal of becoming the world’s leading QA Consultant Company. To be an entrepreneur was a transformation that could create jobs globally and hence, was another reason to set up ImpactQA.
What is your company’s business model–in house team or third party vendors/ outsourcing?
Everything from scope to development is handled by our in-house team. We have a team of 250+ professionals which comprises testers, developers, QA managers all under one roof. The in-house project ensures fast communication and shorter delivery time and client satisfaction is reflected in the form of increased ROI and business growth.

From offering combinations of onsite, onshore, off-shore testing to finally providing a full suite of automated testing, ImpactQA is a pure-play QA Consulting company for mid and long-term projects.

The in-house team at ImpactQA applies both domain-specific and client-oriented processes to help startups and Fortune 500 companies gain a competitive edge in the testing market. We also work on various engagement models like Managed Service, T&M, FTEs, and Fixed Price.

We are even nurturing to get into a partnership with a company in Saudi Arabia to tap the Middle East market.
How is your business model beneficial from a value addition perspective to the clients compared to other companies' models?
As a client-driven firm, we engineer world-class software testing solutions to deliver timely, cost-effective, reliable, and quality solutions. We follow a customer-centric approach to give a clear picture and complete transparency throughout the project.

However, quick updates, technical expertise, transparent communication, 24x7 availability are a few of the imperative factors responsible to deliver a project successfully. We instill innovation, digital transformation, diversification of resources, testing quality, and operational insights to be one step ahead while providing solutions to our clients.

Our partnership with two of the leading companies, MicroFocus and Dynatrace helps us to gain a double edge in the testing market. We knew AI Testing and Blockchain Testing will coexist in unison and hence adaptation to next-gen technologies helped us to outgrow as a leader in the testing industry.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We cater to multiple business domains - Manufacturing, Airlines, BFSI, e-Commerce, HealthCare, FinTech, Retail, e-Learning, Logistics, Automotive, Telecom, Entertainment, IoT, Medical Devices, etc.

Be it an ERP (SAP or Oracle), IoT set-up, Web/Mobile Application, or a Medical Device Software, we have covered all the testing requirements. Empowered by 10 years of excellence, ImpactQA is a global leader in next-generation software testing and consulting.

We give the utmost importance to understand the client's requirements and clarify all the open-ended points to establish a precise and clear idea about the project. 
We have an excellent client-retention rate of approximately 90% as of 2017. Our valued clients return to us with new projects and we also acquire potential clients by ‘word of mouth’.
Mention the objectives or the parameters critical in determining the time frame of testing an application & website.
The parameters that are significant in determining the time frame of testing an application and website majorly depend on the requirement of the project i.e. the types of testing involved - manual, automated, functional, performance, security, usability, compatibility, etc.

A few amongst them being the right testing process, a number of test documentation involved, mobile browser and device dependencies, management of QA resources, etc.

 It involves various stages like the responsiveness of mobile/desktop and OS versions and final development process. Hence, every phase of mobile application and desktop testing claims a different amount of time, effort, and workforce.
How much effort in terms of time goes into testing the front end and back end of an application & website?
The amount of effort that goes into testing the front-end and back-end of an application and website majorly depends on the scope (size) and complexity of the application involved. The back end is the critical part whereas the front-end plays a vital role in framing the timeline of the project.
What are the key parameters to be considered before selecting the right model for testing?
To select the “right” testing model, we firstly look at the business needs depending on the time-to-market, budget, feasibility, ROI, risk levels, process, etc. Because all our employees are in-house, clients can rest assured that their project is handled by skilled and highly qualified professionals.

While other companies might bring on freelancers or outsource their projects, we ensure that our senior teams of QA Managers and QA Testers provide timely delivery of the projects.
Agile Testing or Waterfall Testing. Which testing model do you prefer?
We don’t adhere to the fact that one model fits in every project. The choice completely depends on the specific requirement of the project.

If the specifications are defined from the initial phase of the project, it's better to go with the Waterfall Testing. Otherwise, adopting agile methodology proves to be a smart approach.

Since the Software Testing Industry has seen a transition from waterfall testing to agile testing, 95% of our projects are based on agile testing.
Please list some factors which are important while testing a product or service.
The process of delivering quality depends on factors such as the business requirements, project goals, time-to-market, target audience, flexibility, etc. We never initiate the project before clarifying the client requirements.
What are the key factors that you consider before deciding the cost of testing a product or service?
The cost of testing a product or service application depends on the size of the project and the engagement of the work majorly defines the management of QA resources.

It also depends a lot on how many test documentations are implemented, how many tools and software licenses are required and what is the nature of the project.

Hence, majorly the cost of the testing depends on the number of hours required by the testers, project managers and time frame of scoping, execution and delivery process take, the testing environment and platform configurations, and lastly the delivery support.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
As an exponential partner, our philosophy has always been to form long-term relationships with our clients.  Whenever we kick-start a project, we ensure to have transparent communication and mutual agreement in place.

So, the payment structure completely depends on the nature of work and the client’s requirements.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
With capabilities that include technical knowledge, product engineering, software testing, delivery, and support, ImpactQA delivers digital transformation services that fuel innovation, competitive differentiation, and business growth.

We cater to the clients globally and project size is not the priority. There are many start-ups with whom we started small. Today, they have multi-year contracts with us and they are happy to pay us 3 times more rates (per/hr) than they paid us a few years ago. We love to help grow our customers and in turn, grow with them.

Sometimes, we are aggressive on rates if we are taking on a large, well-established vendor that can add business value to our industry domain. On multiple occasions, we have knocked out some big players with highly competitive rates.
What is the price range (min and max) of the projects that you catered to in 2019?
The prices varied from $15/hr - $55/hr offshore depending on the type of testing involved to $65/hr - $240/hr for onshore.

Impact QA services LLC Clients & Portfolios

Full-Cycle Testing for India’s Largest Multinational Telecommunication Company
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Full-Cycle Testing for India’s Largest Multinational Telecommunication Company
  • Full-Cycle Testing for India’s Largest Multinational Telecommunication Company screenshot 1
$50001 to $100000
100 weeks
Other Industries

Overview: With operations in 16 different countries across South Asia, Africa, and the Channel Islands, Airtel has become the third-largest telecommunications services provider globally. ImpactQA helped Airtel automate its MyAirtel’s mobile application to expand business outreach

Business Challenges:

  • As a leading network provider across the world, Airtel wanted to ensure the local adaptability of their product, effective cross-browser and multi-channel testing, and automated systems across maximum process flow along with SIM behavior simulation analysis for different regions

ImpactQA Solutions: 

  • We delivered complete testing solutions to help streamline and define their QA processes, identify major UI errors and vulnerabilities along with integrating test automation frameworks to increase test coverage
  • ImpactQA delivers customized crowdsource testing solutions for various local regions to ensure seamless user functionality
  • We delivered complete testing solutions to help streamline and define their QA processes, identify major UI errors and vulnerabilities along with integrating test automation frameworks to increase test coverage
  • With continuous support by ImpactQA, Airtel ensured the smooth launch of each of its product into the market assisted throughout by smart QA experts helping deliver quality seamlessly

Our Services:

  • Functional Testing
  • Mobile app automation
  • Cross Platform Testing
  • Region-based Testing
  • Usability Testing 

Tools to Automate Our QA process:

  • Selenium Grid (Zalenium) with Appium to invoke automation testing
  • Testing on Cloud using Sauce Labs
  • Katalon for UI automation

Drastic Growth in the Company: 

  • 70% Increased Test Coverage
  • Reduced Production Defects
  • Reduced Regression Testing Time
SAP Testing for World's Leading Electronic Company
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SAP Testing for World's Leading Electronic Company
  • SAP Testing for World's Leading Electronic Company screenshot 1
$50001 to $100000
100 weeks
Information Technology

Overview: Panasonic Corporation is ranked among the largest consumer electronics companies with worldwide net sales of 70.4bn USD. The organization has its headquarters in Japan and other operational centers spread across the different continents. Panasonic at present is a giant electronics producer alongside other big names like Sony, Hitachi and Toshiba. ImpactQA got the opportunity to work with Panasonic to strengthen its SAP-ERP systems and deliver quality releases by setting up a centralized testing approach

Business Challenges:

  • ImpactQA assisted Panasonic Corporation in upgrading their SAP-ERP systems with a view to deliver quality releases. Our team of testing professionals carefully assessed the pain areas to quickly establish direct communication with client SMEs
  • Lack of automation testing capabilities was one of the major issues that required immediate attention

ImpactQA Solutions: 

  • ImpactQA offered performance and security checks on designated applications together with tests on SAP and MS Dynamics ERP through better test planning, test automation, test management and performance bechmarking
  • We effectively set up a centralized testing approach that ensured less time consumption and restricted duplication of testing efforts
  • Our experts integrated QTP automation suite with test management tool (HP ALM). This was followed by streamlined defect tracking allowing the development team to resolve potential system discrepancies

Our Services:

  • Automation Testing
  • Functional Testing
  • Regression Testing
  • Performance Testing

Tools to Automate Our QA process:

  • Use of UFT or QTP for automating the regression suite
  • Deployment of HP ALM for test management and control over test cases
  • Load Runner for performance testing efforts across SAP-ERP systems 

Drastic Growth in the Company: 

  • Delivery of Test Cases
  • Less than 0.65% Defect Leakage
  • 40% Reduced Test Execution Time
IoT Testing for Leading Wellness Real Estate & Software Company
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IoT Testing for Leading Wellness Real Estate & Software Company
  • IoT Testing for Leading Wellness Real Estate & Software Company screenshot 1
$50001 to $100000
90 weeks
Information Technology
  • Overview: Renowned actor Leonardo DiCaprio and top-notch real estate advisor Dolly Lenz invested in Delos, the US real estate company, which has created the first building rating system focused not just on the environment but also on human health and wellness.

Business Challenges:

  • The company wanted to get their brand-new home automation product’s testing done
  • The platform was unable to work smoothly on different browser, devices and networks; hence, a test translator was created for the Raspberry PI. Not only we created an API framework to stimulate the traffic channels, but set up an IoT lab at an offshore location

ImpactQA Solutions: 

  • Our dedicated QA team is involved in the whole lab setup which consists of testing different kind of lights, shades, IAQ & OAQ, thermostat, HVAC and Wi-fi switches and their integration with the DARWIN App
  • The tech stack of solution given to Python Wrapper over JMeter is focused towards seamless test execution. It also ensures control of the functional, performance and automated tests to be performed on AUT
  • With the remote QA outsourcing capabilities of ImpactQA, DARWIN was able to seamlessly control/monitor air quality, water quality, circadian lighting, sleep patterns, biophilic sounds, and thermal comfort to improve humans sleep, wake up, and optimizes their daily lifestyle to keep their minds and bodies well
  • ImpactQA further validated all the protocols like MQTT and Zigbee. Our experts ensured the validation of translators per endpoint client, proxy and NLPs
  • Our company helped them with Data Sanctity, Data Analytics, and Data Intelligence in order to ensure the ability to stay ahead of the digitally transforming world
  • From executing the performance testing, security testing, functional testing to integrating the intelligence engine, our team performed the complete E2E testing with the remote capability to test end product at client location and support

Our Services:

  • Functional Testing
  • Automation Testing
  • Performance & Load Testing
  • Security & Penetration Testing
  • Integration Testing
  • API Testing
  • Remote Testing 

Tools to Automate Our QA process:

  • Python Wrapper for conducting functional & performance tests
  • Use of JMeter for creation of API framework
  • Zephyr for test management & execution
  • JIRA for bug tracking & project management

Drastic Growth in the Company: 

  • Reduced QA Cost by 70%
  • Reduced QA Cost by 60%
  • Zero Critical Defects in Production
  • Reduced 50% Turnaround Time
ERP Testing for World’s Leading Crane Manufacturing Company
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ERP Testing for World’s Leading Crane Manufacturing Company
  • ERP Testing for World’s Leading Crane Manufacturing Company screenshot 1
$50001 to $100000
100 weeks
Manufacturing

Overview: A Fortune 500 cranes manufacturing company, Terex, acts as a leading supplier for designs, builds and support products used in construction, maintenance, manufacturing, energy, minerals and material management applications. ImpactQA partnered with Terex to help align their business processes and deliver highly customized Oracle based ERP E-business suite and support service.

Business Challenges:

  • With a corporation of its size, Terex had a highly customized oracle E business suite and an unstable ERP system. Additionally, it suffered lack of effective performance testing, revenue losses, inefficient QA processes and test coverage
  • Additionally, it suffered lack of effective performance testing, revenue losses, inefficient QA processes and test coverage

ImpactQA Solutions: 

  • ImpactQA delivered complete functional, performance, automation and security testing services along with special focus on Oracle-based ERP system testing solutions to Terex Corporation.
  • We helped them achieve secure and automated business scenarios with aligned test cases against performance testing scripts and automation frameworks, effectively implemented for every testing phase
  • Our team formalized end-to-end test activity for Terex starting from test request to end point test execution along with continues process following and aligning complete documentations
  • The team of experts skillfully aligned migration testing as part of the testing operations to reduce overall turn-around time

Our Services:

  • Automation Testing
  • Functional Testing
  • Regression Testing
  • API Testing
  • VAPT Testing
  • ERP System Testing
  • Oracle EBS Testing
  • Integration Testing

Tools to Automate Our QA process:

  • UFT for automated functional testing solutions
  • LoadRunner and JMeter for load & performance testing of concerned ERP system
  • Microfocus for efficient infrastructure and server monitoring
  • Oracle for business management & monitoring activities

Drastic Growth in the Company: 

  • 45% Reduced QA Costs
  • 50% Reduced Turn Around Time
  • 350% Avg. Rise in Response Time
Automation Testing for Leading Human Capital Management Software Company
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Automation Testing for Leading Human Capital Management Software Company
  • Automation Testing for Leading Human Capital Management Software Company screenshot 1
$50001 to $100000
57 weeks
Other Industries

Overview: Benchmark Analytics has earned a shining reputation as a provider of analytics-based police force management & early intervention software solutions in the U.S. It offers the only evidence-based, early warning solutions for law enforcement agencies of all sizes. The company has been successful in putting forward its different system offerings including Benchmark Blueprint, BMS, First Sight Early Intervention and C.A.R.E. 

Business Challenges:

  • ImpactQA collaborated with Benchmark Analytics to automate their regression suite and enhance overall test coverage by implementing testing technologies like continuous integration to ensure faster time-to-marke

ImpactQA Solutions: 

  • ImpactQA proficiently delivered automation testing solutions to Benchmark Analytics. Our core approach was centered at augmenting the testing speed of Benchmark Blueprint, a multi- dimensional, fully automated system for comprehensive policing
  • It comprises of BMS (Benchmark Management System), First Sign Early Intervention, and C.A.R.E. (Case Action Response Engine), with the purpose of capturing, analyzing and reporting officer performance data
  • Continuous Integration was implemented to support auto-execution of tests that helped reduce the overall execution time from 5 days to 1 day
  • Our team of dedicated QA professionals was involved in offering framework solution for both desktop and mobile-based applications
  • The automation framework helped in validating dynamic values and further integrated with AWS cloud systems for seamless execution.
  • The client was assured faster time-to-market by reduced testing efforts led by framework re-usability features that considerably diminished scripting time.

Our Services:

  • Automation Testing
  • Functional Testing
  • Cross-Browser Testing

Tools to Automate Our QA process:

  • Development of the entire automation framework using Selenium WebDriver, Java, TestNG, Cucumber, and Maven
  • Continuous Integration was implemented to support the auto-execution
  • Integration of automation framework with AWS cloud systems 

Drastic Growth in the Company: 

  • 60% Reduced QA Costs
  • 50% Improved Test Coverage
  • Accelerated Revenue Growth
End-to-End Testing for India's Top Leading Ecommerce Company
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End-to-End Testing for India's Top Leading Ecommerce Company
  • End-to-End Testing for India's Top Leading Ecommerce Company screenshot 1
$100001 to $500000
90 weeks
E-commerce

Overview: Nykaa has emerged as the largest beauty destination with half a million happy customers all across India. With almost 850+ curated, well priced and 100% genuine brands and 1 lakh products, Ms Falguni Nayar, Founder and CEO, Nykaa.com; is all set to be a billionaire and the second richest self-made women in India. 

Business Challenges:

  • As a leading e-commerce beauty and wellness product company, Nykaa was struggling with the ability to provide a user-friendly experience to its users
  • From seamless application gateways to data storage and ensuring optimum security of their user’s bank details, the customers were reporting bugs with the application which needed immediate attention

ImpactQA Solutions: 

  • ImpactQA helped them revive from sinking by offering complete performance, functional and cross-browser testing solutions to stay ahead of the digitally transforming market
  • Our testing solutions included their shopping cart functionality, payment gateways, OMS for pre and post order handling that includes customer notifications order tracking, order cancellation and order return management
  • Out team worked on its various UI components, checked for seamless functionality of its SMS and push notifications, cancelling and return orders management, order tracking, verification, checkouts and more to ensure flawless application performance
  • With improved app performance, speed and reduced application bugs, ImpactQA helped Nykaa improve their application performance to 60%

Our Services:

  • Functional Testing  
  • Automation Testing
  • Integration Testing
  • Cross browser Testing

Tools to Automate Our QA process:

  • Use Java as their core language Website and Msite
  • Java services and additional services are on Magento automation testing
  • Use of Selenium+Java in automation later switched to Python
  • Deployment of automated API Framework using Katalon
  • QA integration with deployment pipelines supporting CI/CD implementation 


Drastic Growth in the Company: 

  • Reduced performance bugs by 80%
  • 2.5X increase in installs:
  • Increased user retention by 55%
Mobile App Testing for World's Largest Food Chain Company
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Mobile App Testing for World's Largest Food Chain Company
  • Mobile App Testing for World's Largest Food Chain Company screenshot 1
$50001 to $100000
100 weeks
Food & Beverages

Overview: The world’s largest fast-food company, Yum Brands has over 50,000 restaurants in more than 150 countries and operating brands like KFC, Pizza Hut, Taco Bell and The Habit Burger Grill. Yum brands partners with ImpactQA for providing end-to-end QA testing services to their web application, KFC.

Business Challenges:

  • KFC was struggling with the ability to provide user-friendly experience from order management, easy navigation, User Interface, customer journey to app performance

ImpactQA Solutions: 

  • From handling the user navigation, order management to finally performing the cross-browser testing, our dedicated team of QA Experts had made sure that their web application is compatible on all networks, browsers, devices, and OS
  • Our team performed AGILE models, created multiple sprints and built a test automation framework to get the automation done for their web & mobile application (iOS and android)
  • The result was the ability to automate the entire regression suite and speed up the time-to-market

Our Services:

  • Functional Testing
  • Automation Testing
  • Website Testing
  • Mobile Application Testing
  • Process Improvement
  • Embedded Device Testing
  • End-to-End Regression Testing
  • Cross-Browser Testing
  • Compatibility Testing
  • Usability Testing
  • Network Testing
  • Interruption Testing
  • API Testing
  • Testing of Chaos Machines 

Tools to Automate Our QA process:

  • Selenium for directing test automation processes
  • Use of JIRA for effective bug management
  • Android Studio for ensuring app-building on Android devices
  • Lighthouse for enhancing the correctness and performance of web-based systems

Drastic Growth in the Company: 

  • I0x Faster Time-to-Market
  • Revenue Quadrupled by 4x
  • Improve App Performance 

Impact QA services LLC Reviews

4.7 14 Reviews
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Impact QA: A Reliable Partner in Testing Services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000
Completed
Information Technology

Review Summary

I had the pleasure of working with Impact QA for our testing needs, and the experience was outstanding. The team at Impact QA consistently demonstrated their commitment to excellence, providing us with testing services that exceeded our expectations. The resources they allocated to our project were not only skilled but also remarkably trainable. Their ability to grasp complex concepts swiftly and efficiently was truly commendable. It was evident that they approached their work with a keen eye for detail and a dedication to thoroughness. Throughout the collaboration, communication with Impact QA was seamless, and their responsiveness ensured that our project timelines were met consistently. Their commitment to quality, coupled with the adaptability and quick learning demonstrated by their resources, makes them an excellent choice for any organization seeking top-notch testing services. I highly recommend Impact QA for their professionalism, expertise, and the outstanding quality of serv

What was the project name that you have worked with Impact QA services LLC?

Quality Services

What service was provided as part of the project?

Testing Services

Describe your project in brief

TRAY® is a the only INDEPENDENT Point of Sale solution for multi unit full service and fast casual restaurant chains. As a growing number of companies seek to introduce a cloud-native POS into their operations to improve their customer experience and reduce operating costs, TRAY is the only enterprise-class system that offers a full turnkey solution that can operate on legacy hardware. Unlike other POS companies, TRAY was built with the Cloud at its core, not an afterthought. TRAY uses a modern backend combined with an inexpensive Android front end solution.

What is it about the company that you appreciate the most?

.

What was it about the company that you didn't like which they should do better?

.

Alister Cedeno

Quality Assurance services: Recommended for the price but need good communication channels

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed

Review Summary

I have high standards for work quality. Our project's representatives were professional, showed concern for the product, and communicated difficulties as they arose.

Overall, the experience was positive; the quality of the product was increased because to our manual testers, who will be sorely missed. In overall, I'd recommend ImpactQA services.

Please be aware the representatives are in India and communication channels can be delayed due to time differences. Organizing meetings is also difficult for this reason. You won't be able to address immediate issues that need support from QA and it is difficult to keep track of their working hours.

What was the project name that you have worked with Impact QA services LLC?

Full Manual QA services for a startup company

What service was provided as part of the project?

Testing Services

Describe your project in brief

Write, amend, and delete test cases as part of a complete manual QA service. Bug tracking, reporting, and duplication. Full-time contractors who were in charge of QA for several months with no direction. Dependable services.

What is it about the company that you appreciate the most?

Our Manual testers showed care for the product they were testing

Testers would attempt to complete tasks that they were assigned to

Testers were friendly and always communicative of issues as they arose

What was it about the company that you didn't like which they should do better?

Sales Rep should consider time differences when contacting clients. Calling at midnight on a Friday night or 7:00 am on Monday is not acceptable.

Whiles reps were good, it was difficult to keep telling them small missed details on a weekly basis

Not a set schedule for reps, I had difficulties contacting them during their scheduled hours

Jim Lin

good services.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000

Review Summary

ImpactQA very responsible and dependable service who is well-organized and good with detail work.

What service was provided as part of the project?

Testing Services

What is it about the company that you appreciate the most?

ImpactQA very responsible and dependable service who is well-organized and good with detail work.

What was it about the company that you didn't like which they should do better?

none

Shaun Stewart

Outstanding QA vendor

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000

Review Summary

I have been working with ImpactQA for 2 years now as my key QA contractor. The three ImpactQA contractors that work with us have become integral members of our team. They have gone far beyond any QA contractors I have worked with before - they have helped refine our process, bring in new tools, and are always thinking critically and proactively how they can help my company succeed. All three are highly experienced (8+ years or more) and have excellent communication skills. They are also backed by an excellent organization, with hands-on executives who regularly check in to make sure we are happy; despite our small size (relative to some of their other clients), their CEO always visits us in person whenever he is in town. ImpactQA is truly a great vendor and partner.

What service was provided as part of the project?

Testing Services

What is it about the company that you appreciate the most?

Their core strengths include highly experienced and competent QA leads/analysts, being thoughtful and proactive partners, highly competitive pricing, and an excellent organization from CEO on down.

What was it about the company that you didn't like which they should do better?

Nothing. I wish all of my vendors were as good as ImpactQA.

Richard H

ImpactQA - Pen-Testing at a high quality Level

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

ImpactQA delivers remote QA-Testing and is very engaged and analysis each software component in detail. The team is proactively communicating and documenting the work with detailed reports.

What service was provided as part of the project?

Testing Services

Amandeep Singh Bawa

Professional, Robust and Exceptionally good at their services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
Completed

Review Summary

We chose ImpactQA for handling our performance and security testing services. Their team made sure there were no performance bottlenecks and security issues in our applications as we were moving them from DCs in Singapore over to the cloud. They were professional, robust and exceptionally good in delivering their testing services.

• Project Budget: $10001 to $50000
• Project Duration: April 2014 - July 2014
• Project Status: Complete
• Services: Performance and Security Testing

What was the project name that you have worked with Impact QA services LLC?

ImpactQA Review

What service was provided as part of the project?

Testing Services

What is it about the company that you appreciate the most?

Performance and Security Testing

Shasanka Das

Testing Services Review

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000

Review Summary

We have been working with ImpactQA for almost 2 years now. They provided us with good resources for manual and automation testing. They understand business requirements and stretched a bit to accommodate as per the workload. They can improve a bit on providing guidance to engineers on best practices and if they are stuck so issues don’t linger around for long. Communication can be a bit professional. Overall we got amazing results from the manual and exploratory testing that surfaced some crucial bugs.

What service was provided as part of the project?

Testing Services

What is it about the company that you appreciate the most?

1. Less turn around time on queries 2. Replacements for engineers if required or if someone is going on a long leave 3. The extra push to meet deadlines

What was it about the company that you didn't like which they should do better?

1. Should provide a senior person with more experience 2. Communication could be more professional on calls

Umesh Chandra

Great offshore software testing partner, highly recommend.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Vitamojo has been working with ImpactQA for almost 1 year and it’s been a positive and productive partnership. ImpactQA is a great partner to work with. They took the time to understand my requirements and did their utmost to find the right team for Vitamojo. They’re responsive, open to feedback and professional. They always go over and above to meet our needs so that we can deliver our software on time to our clients.

What service was provided as part of the project?

Testing Services

Sudheer Bandaru

Highly professional and reliable QA team

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

We are very pleased with the work and professionalism from the beginning to the end. We have seen tremendous value with the outcome generated by the team with very limited supervision and bandwidth from our side. We definitely will be looking to engage with the team again in the future as we roll out new products and make huge enhancements to current products.

What service was provided as part of the project?

Testing Services

Richard Alberg

We remain happy after numerous projects

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000

Review Summary

We have worked with ImpactQA over many years. They have always been professional, competent and responsive. It is a pleasure to do business with them. I am happy to recommend them to others.

What service was provided as part of the project?

Testing Services

What is it about the company that you appreciate the most?

Supportive, professional and competent

Ashish Jain

Good resources and good management

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

We have been working with ImpactQA for past more than 2 years. They have been providing us with good resources whose contribution has been very valuable. Overall we are satisfied with this engagement.

What service was provided as part of the project?

Testing Services

What was it about the company that you didn't like which they should do better?

They take time to provide resources when required and should work upon that.

Vipin Gupta

Testing services by Impact QA

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

I was really pleased choosing ImpactQA for our Mobile and Web application testing including functional and automation testing. ImpactQA has a committed team of QA testers. They are quite professional in their work. We had a large project which they delivered as promised. Everyone from front-end, back-end, QA did a good job taking our project to the finish line. The team’s capability to cater minute technicalities is highly commendable

What service was provided as part of the project?

Testing Services

Venkat Manda

They have delivered way beyond than asked

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$200000+
Completed

Review Summary

What was the project name that you have worked with Impact QA services LLC?

People Admin

What service was provided as part of the project?

Testing Services

Ashok Sahay

Best QA service provider.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$50001 to $200000
In Progress

Review Summary

What was the project name that you have worked with Impact QA services LLC?

DTDC

What service was provided as part of the project?

Testing Services