Kurt Liebetrau
Posted on Sep 15, 2023
INNOVATE360 LDA
3 Reviews
Verified
Corporate Services Provider in Portugal
Innovate360 LDA is a legal entity registered in Portugal. we are a dedicated team of professionals driven by a common goal: to empower businesses to thrive and succeed. With expertise in company formation, accounting and tax services, and more, we're here to support you every step of the way.
Our mission is to provide exceptional corporate services and solutions that simplify and enhance the business journey for our clients. We strive to be a trusted partner, offering innovative strategies and expert guidance to help businesses achieve their full potential.
We envision a world where entrepreneurship and business growth are accessible to all. Through our comprehensive range of services, we aim to be a catalyst for success, enabling our clients to expand, prosper, and make a positive impact in their industries.
Our team of experts comprises skilled and experienced professionals who are familiar with Portuguese laws, regulations, and procedures. We've assisted numerous clients worldwide in navigating the complicated Portuguese legal and administrative system, earning us the reputation of being a trustworthy and effective service provider.
We understand that language can be a barrier when it comes to dealing with Portuguese bureaucracy. That's why our team of English-speaking experts is here to guide you through the process. From obtaining a Portuguese tax ID to registering your company, we provide tailored support in English so you can focus on your business goals.
We understand that each client's needs are different, and we work closely with our clients to provide personalized solutions that meet their specific requirements. Whether you're looking to register a new company, obtain a NIF number, or set up a virtual office in Portugal, every task requires a unique approach.
Portugal
Rua Do Campo Alegre 1517, LJ C70,
Porto,
Norte
4150-182
+351915877129
NA
2 - 9
2023
Service Focus
Focus of Business Services
- Accounting - 33%
- Management Consulting - 34%
- Virtual Office - 33%
- Bookkeeping Services - 50%
- Tax Preparation - 50%
Client Focus
80% Small Business
10% Large Business
10% Medium Business
Review Analytics of INNOVATE360 LDA
- 3
- Total Reviews
- 5.0/5
- Overall Rating
- 0
- Recent Reviews
What Users Say
Service been good and the responses to our questions have been addressed quickly.
Kurt Liebetrau
Had a great experience with Innovate360's service!
Farhan Younis
SEO and Website services
Roberto Lopez-Vega , Director at Interlingual
What Users Like The Most
- They répond to and address our questions quickly , which we really like, and they are able to assist me in English
- Their Team are awesome
- The support I received throughout the whole process
What Users Like The Least
- We have not had any negative experiences thus far
- Their is no weakness
- they are all good
Detailed Reviews of INNOVATE360 LDA
3 Reviews
- All Services
- Business Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Farhan Younis
Posted on Aug 16, 2023
Had a great experience with Innovate360's service!
Roberto Lopez-Vega, Director at Interlingual
Posted on Aug 07, 2023
SEO and Website services
Executive Interview of INNOVATE360 LDA
Mark Javed
Managing Director
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
As a distinguished featured listing on GoodFirms, we have witnessed a substantial enhancement in our online visibility through this esteemed platform. With each new review garnered from our valued clients, we anticipate further amplifying our visibility, accompanied by an influx of potential leads. We are excited about this avenue's promising prospects for our business growth.
Please introduce your company and give a brief about your role within the organization.
I'm Mark Javed, a 30-year-old entrepreneur serving as the Managing Director at INNOVATE360 LDA. This Portuguese registered business, certified SME by IAPMEI, involves me in overseeing daily operations and client relations. My role extends to offering perspectives to both Sales and marketing and our service team, aimed at refining processes for organizational growth, enhanced service quality, and an improved client experience.
What is the story behind starting this company?
Innovate360 LDA Portugal is a venture close to my heart, driven by my experiences as an expat in this vibrant country. I saw the need for a bridge between the growing English-speaking community and corporate services. The lightbulb moment was realizing their daily challenges due to language barriers and complex bureaucracy. This led to the birth of our company, with a clear mission to simplify business registration in Portugal. We're here to serve locals and fellow expats, providing a seamless path to establishing their ventures. Our ace team comprises Certified Accountants and seasoned Corporate Lawyers, ready to tackle any corporate request with expertise and care.
What are your company’s business model–in house team or third party vendors/ outsourcing?
Our business model stands out as a harmonious blend of our in-house experts and a network of esteemed third-party professionals, including skilled Lawyers and local partners. This strategic alliance allows us to address any unique client needs that may arise seamlessly. Our streamlined multi-departmental structure ensures smooth operations, with each department meticulously handling its specialized tasks before passing the baton to the next in line. This well-defined process facilitates our team's efficiency and keeps our clients well-informed through timely progress updates. It all begins with our dynamic sales and marketing team and concludes with our dedicated accountants or seasoned lawyers, depending on the specific service we're offering.
How does your company differentiate itself from the competition?
I firmly believe that every company approaches service provision uniquely, and we view our industry peers not as competitors but as potential collaborators. This philosophy of fostering partnerships instead of rivalries sets us apart. What truly distinguishes us from other service providers in the same domain are our standout features:
Bilingual Advantage: Our proficiency in both English and Portuguese positions us to cater effectively to both the local community and the English-speaking Expats.
Round-the-Clock Responsiveness: Our dedicated sales and marketing team is always on standby to swiftly address inquiries, even during unconventional hours. We're practically available 24/7.
Exceptional Client Journey: We are committed to ensuring our clients' experience remains exceptional throughout the service process. Our unwavering mission is to consistently enhance this journey by going the extra mile to accommodate their unique requirements.
Prompt and Reliable Communication: We prioritize efficient and dependable communication. Being accessible across many communication channels enables us to promptly respond to client needs, ensuring instant accessibility.
Tailored Pricing: Our affordability sets us apart. Whether assisting budding entrepreneurs with startup aspirations or seasoned business veterans, our pricing model adapts to varying workloads. This approach is especially relevant to our accounting services, recognizing that the scope may differ significantly between startups and established enterprises.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
In essence, we are ready to serve a diverse spectrum of industries because business services are essential across all sectors. Our portfolio encompasses Corporate Enterprises, Ecommerce Ventures, and Self-Employed Entrepreneurs.
Certain services, like Accounting for Portuguese businesses and Virtual Office solutions for registered addresses and mail management, have garnered consistent demand from our clientele. Currently, the clients' repetitive and one-time service requests stand at a 50/50 ratio on accounting and virtual office subscription services. Looking ahead, our aspiration is to tip this balance in a favorable direction within the next 2-3 years.
Please share some of the services that you offer for which clients approach you the most for?
The services that we offer to the majority of our clients are as follows:
- Company Registration in Portugal
- Accounting Services in Portugal
- Tax Services in Portugal
- Virtual Office Services in Portugal
- Tax ID & Social Security Applications in Portugal
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our customer satisfaction rate is a matter of immense pride for us. We believe it's around 95% based on our feedback and testimonials. However, we are continuously working to improve this figure.
We adopt a multifaceted approach to cater to our customers' needs and requirements. First and foremost, we prioritize active listening. Understanding their unique goals and challenges is pivotal. We then tailor our services to meet their specific needs. Regular communication is another cornerstone – we keep them informed at every step of the process.
Our customer support is always available, ensuring prompt responses to inquiries and concerns. We also offer personalized consultations to discuss their requirements in depth. Lastly, we actively seek feedback to gauge their satisfaction and identify areas for improvement. This holistic strategy helps us ensure our clients' needs are met and exceeded, fostering long-lasting relationships.
What kind of support system do you offer to your clients for catering to their queries and issues?
We take great pride in our robust support system designed to address our client's queries and issues promptly and effectively. Our approach is multifaceted and client-centric.
Dedicated Support: We provide a dedicated support team reachable through various communication channels, including phone, email, and social media platforms. Clients can expect quick responses and personalized assistance.
One-on-One Consultations: We offer personalized one-on-one consultations, where clients can discuss their specific needs and concerns with our experts. This ensures tailored solutions and a deeper understanding of their requirements.
Regular Updates: Throughout the process of our services, we keep clients updated about progress, milestones, and any changes. This transparency fosters trust and eliminates surprises.
Feedback Channels: We actively encourage client feedback and take it seriously. We continuously improve our services by listening to their suggestions and concerns to better meet their expectations.
Post-Service Support: Our support doesn't end with the completion of a service. We offer post-service support to address any follow-up questions or concerns that may arise.
Overall, our aim is to create a seamless support experience that empowers our clients to navigate their business needs confidently while knowing that we're just a message or call away.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
At Innovate360, we understand that every client's needs are unique. Therefore, our payment structure is designed to be flexible and accommodating. We offer a combination of payment models to ensure that clients can choose what suits them best:
Fixed Cost: For services like company registration or specific package offerings, we provide a fixed cost upfront. This provides clarity and allows clients to budget accurately.
Subscription: For ongoing services like Accounting & Tax, we offer subscription-based models. Clients pay a recurring fee, typically on a monthly basis, for continuous support and service.
Customized Packages: We also create customized packages that combine different elements of our services to meet specific client requirements. This allows clients to get tailored solutions without unnecessary costs.
Ultimately, our goal is to provide a payment structure that aligns with our clients' financial preferences and project needs, promoting transparency, flexibility, and value for their investment.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We believe in providing quality services that bring value to our clients, and budget considerations are an important aspect of any client. While we don't have a fixed one-size-fits-all budget requirement, we do evaluate each client requirement individually based on its complexity, scope, and the value we can bring to our clients.
We have successfully undertaken clients with varying budgets, as we understand that different clients have different financial capacities. Our focus is on delivering effective solutions that align with our clients' goals and objectives.
For us, it's not just about meeting a minimum budget requirement, but rather understanding the client’s needs, and expectations, and how we can contribute to its success. We are always open to discussing budgets with potential clients to ensure a mutually beneficial partnership that meets their needs and provides the best possible outcomes.
What is the price range (min and max) of the projects that you catered to in 2022?
From the beginning, we've assisted clients with various services, from facilitating Portuguese Tax IDs (NIF) for 175 euros to providing comprehensive packages for establishing Portuguese companies at 3000 euros. Our approach is tailored to each client's specific requirements, ensuring we meet their needs effectively.
Where do you see your company in the next 10 years?
In the next 10 years, my vision for Innovate360 LDA is to establish it as a prominent Corporate Firm in Europe and across various continents. Our aim is to become a major player in the global landscape of company registration and accounting services.
With a global workforce and a vast expansion into Europe and beyond, we envision becoming a robust economic force that not only aids nations but also generates employment opportunities and fosters new businesses.
With a global workforce and a vast expansion into Europe and beyond, we envision becoming a robust economic force that not only aids nations but also generates employment opportunities and fosters new businesses.
Our aspirations, right in our name "360," reflect our commitment to diversifying across various industries while staying true to our corporate roots. We are already actively working towards realizing our short and long-term goals.