We’ve conducted technology assessment that led to costs optimization, investment attractiveness increasement, and business growth acceleration.
Our client: a digital bank headquartered in Abu Dhabi, decided to reimagine their approach to banking by delivering a revolutionary solution for online banking services. This solution is built on multiple integrated components, consists of cloud-native and serverless applications, and has a profound data storage and orchestration layer.
Business Challenge
The bank aimed to scale. But before taking any steps in that direction, the executives requested a third-party opinion on the maturity of their existing processes, systems, practices, documentation, and policies. Additionally, to ensure all platform components worked flawlessly, it was important to assess their integration and configuration.
Solution delivered
Based on our client’s requests and needs, Intellias assessed six project areas: IT architecture, business analysis processes, testing practices, DevOps practices, cybersecurity, and operational readiness.
The Intellias team defined what data could migrate to simpler storage without compromising performance and security. Plus, we developed the cloud optimization roadmap that would make database service costs more efficient.
- Business analysis processes
The provided assessment report showed ways to eliminate the risk of rework thanks to clearly defined requirements, outlined an end-to-end idea validation process, and increased involvement of Product Owners in the business analysis processes. All in all, we created a roadmap for achieving strong business processes to drive an effective strategy and rapid growth.
- Quality assurance practices
As our client’s digital bank platform was built of multiple modules, our experts suggested improving traceability between tests and requirements as well as between tests and software defects, creating a simpler and more user-friendly test reporting solution that provides a single entry point to testing results for relevant stakeholders.
To assess DevOps practices, we used our Enterprise DevOps Maturity assessment matrix. The outcome of this domain assessment is a clear vision of actions needed to make sure software deployment activities don’t impact the business and customer experience. Additional benefits of this assessment included preventing the loss of sensitive data through source code and ensuring faster and safer releases by automating deployment and configuration management.
Implementing improvements suggested in our assessment report helped our client enhance their cybersecurity requirements for various processes and systems as well as reduce their dependence on third-party service providers. This also increased our client’s awareness of system vulnerabilities and led to more precise planning of the resources needed to efficiently detect new vulnerabilities that may arise. Thus, the information security governance of the bank was strengthened.
Implementing suggested improvements helped our client define a consistent problem management approach and formalize their release planning procedure. As a result, this procedure became transparent for all involved parties.
Business outcome
The comprehensive technology assessment Intellias conducted laid the foundation for a high-quality digital banking service. It also provided bank executives with a clear vision of functional areas that were underperforming, performing as required, and overperforming, thereby allowing them to efficiently allocate business resources.
Intellias experts assisted our client in determining the needs within their organization, prioritizing those needs by value, and making necessary changes. These transformations resulted in the decreased risk of cost loss caused by insufficient or failed internal processes and systems, a lack of properly skilled people, and external events. This, in turn, will make investments more efficient and accelerate the bank’s growth.