intouch mena

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We weren't born a giant agency, but a spark of passion. A group of digital ninjas, united by the thrill of crafting innovative solutions. We saw the ever-evolving digital landscape not as a maze, but as a challenge to be conquered with strategic brilliance. And so, intouch was born – a collaborative force where social media wizards dream up viral campaigns, e-commerce strategists unlock profitable growth, and media mavericks negotiate unbeatable placements, all guided by a data-driven strategy that's the heart of everything we do.

Why do we do it? We believe every brand deserves a digital dream team. A team that doesn't just talk data, but translates insights into actionable strategies that deliver real results. Whether you're a regional powerhouse or a global icon, we tailor our approach to exceed your expectations.

Our journey has been fueled by a relentless pursuit of excellence. Today, we're a team of passionate specialists, working in tandem to conquer the digital world for our clients. We're not just about ticking boxes; we're about building partnerships and igniting success stories.

Ready to join us? Let intouch be your strategic partner in digital domination. We'll transform your brand's presence and unlock its full potential.

Reach out to us by email on [email protected]

or by phone:

Lebanon: (+961) 4 444 097 / 98

Qatar: (+974) 4434 1021

UAE: (+971) 50 146 8450

KSA: (+966) 56 642 5310

NA
10 - 49
1998
Locations
Lebanon
3rd floor, Bayada 11 bldg, Bayada, El Matn? Lebanon, Jdeidet el Metn, Beirut 0000
(+961)4444 097 / 98
Qatar
7th Floor, Office 706, Y Tower, Lusail, Doha, Doha 0000
+974 44341021
UAE
Al Sufouh - Dubai Media City - Dubai - United Arab Emirates, Dubai, Dubai
(+971) 50 146 8450
Saudi Arabia
Prince Muhammad Ibn Abdulaziz, Riyadh, Riyadh
(+966) 56 642 5310

Focus Areas

Service Focus

85%
10%
3%
2%
  • Digital Marketing
  • Advertising
  • Web Development
  • Mobile App Development

Client Focus

100%
  • Small Business

Industry Focus

20%
20%
15%
10%
10%
10%
10%
5%
  • Hospitality
  • Food & Beverages
  • Retail

intouch mena Clients & Portfolios

Key Clients

  • Place Vendome
  • McDonalds Qatar
  • McDonalds Lebanon
  • The Commercial Bank
  • Qatar post
  • Ministry of Municipality
  • Alfardan Group
  • Baladna Food Company
  • Qatar Tennis Federaion
  • Dipndip
  • Nissan Qatar
  • Nissan Lebanon

McDonald’s - Qatar
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McDonald’s - Qatar
  • McDonald’s - Qatar screenshot 1
$500000+
Not Disclosed
Food & Beverages

Activation

Mother’s day played a big role with our communications in Qatar as the importance of families is blended in the culture itself.

We had content emphasizing on appreciation amongst young children towards their mothers with a McDonald's theme relationship. The video was very successful and created a big buzz on social media.

Growth Marketing

Project Objective: Increase downloads, active users, and overall engagement with the McDonald's mobile app.

Target Audience:

Existing McDonald's customers (encourage app adoption)

New customers (drive initial app downloads and trial)

Focus on mobile-first users who order and pay through the app.

Events

On Qatar National Day, we included content emphasizing the importance of showing patriotism through a video that portrays the link between Qatar and McDonald’s.

What do we do for McDonald’s Lebanon & Qatar?

A great job, obviously! But for real, here’s our SOW:

  • Moderation on all channels (Facebook, Instagram, Twitter, Zomato)
  • Publishing, Scheduling, Boosting social media content
  • Content Creation, Curation and Design
  • Analytics and reporting on a monthly and yearly basis (other timeline is exceptional)
  • Strategic and activation plans
  • Event live coverages
  • Client and agency meetings
McDonald’s - Lebanon
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McDonald’s - Lebanon
  • McDonald’s - Lebanon screenshot 1
$10001 to $50000
Not Disclosed
Food & Beverages

April fools activation. We wanted to elevate the user perception for McDonald’s food quality. We sent out private invitations to influencers inviting them to attend a #sushiLovin event on 1stof April.

During the last week of March, we released this teaser video announcing that McDonald’s will server sushi on 1st of April. The video went viral with people commenting and sharing that this is April fools post.

Actually, we planned the whole event, and served sushi from McDonald’s ingredients.

The Commercial Bank
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The Commercial Bank
  • The Commercial Bank screenshot 1
$500000+
Not Disclosed
Banking

How we shifted the digital communication strategy of Commercial Bank

Upon acquiring the account of Commercial Bank, our first duty was to declutter and retarget the content being pushed out, while also being selective about what works, what doesn’t and how we could capitalize on what their brand is about.

Their communication plan for going digital was very corporate and lacking a social approach. As per their request of pushing this message out and positioning the brand as one of the leading digital banks in the region, we brought to life several campaigns and series, with a creative twist targeting different audiences dedicated to this topic, such as:

  • Series: Choose to click
  • Campaign 1: Just like this
  • Campaign 2: Endless Possibilities
  • Campaign 3: Does it get any more digital
Lusail International Circuit
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Lusail International Circuit
  • Lusail International Circuit screenshot 1
$50001 to $100000
Not Disclosed
Other Industries

How we adapted Lusail International Circuit strategy?

LIC's strategic goal is to establish the Lusail International track as a prominent destination on the global F1 and MotoGP circuit. To achieve this, we employ a multi-faceted approach that involves localizing our content to highlight the track's unique features, constantly reminding our followers of unforgettable moments from past races, and actively engaging with fans.

Numerous factors and diverse content types synergistically contributed to the enhancement of Lusail's content. These included:

  • Engaging Content
  • F1 and MotoGP weekly race results
  • MotoGP & F1 pre-event content
  • Live coverage content
Place Vendôme
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Place Vendôme
  • Place Vendôme screenshot 1
$100001 to $500000
Not Disclosed
Retail

Place Vendôme QND zoom in video

The purpose of the QND zoom in video is to convey the transformation of Qatar over the years, highlighting both its historical roots and modern advancements.

RATIONAL

This video utilizes a combination of zoom in and zoom out techniques to effectively communicate two key messages. Firstly, by zooming in, it emphasizes the historical aspects of Qatar, showcasing its rich heritage and cultural significance. Secondly, by strategically zooming out, it aims to demonstrate the remarkable progress and development that Qatar has undergone, portraying it as a modern and thriving nation. Overall, the video serves to celebrate Qatar's evolution and convey a message of pride in its past and present achievements.

INSIGHTS

2,145 LIKES

19,097 VIEWS

192 SAVES

1,030,003 REACH

Creative Content

The objective of the strategy was to create unseen, unique, and above-average content through:

  • Creative content (Doodling, Find the Spot, Postcard, Never Have I Ever, and relevant trendy reels)
  • Big buzzing content 
La Maison Palmier Boutique Hotel
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La Maison Palmier Boutique Hotel
  • La Maison Palmier Boutique Hotel screenshot 1
$10001 to $50000
Not Disclosed
Hospitality

Strategy:

  • We Initiate Our Strategy with Comprehensive Research for Our Client.
  • We set our goals and challenges to meet client’s expectation.
  • We built our creative approach.
  • We created our content direction to shape our strategy.

Our Approach:

  • Focusing on Experiences to prioritize 3 criteria: Emotions, Relevance and Memorability
  • Human Element: Our goal isn't just to tell potential visitors about our people-centered approach; we aim to immerse them in it through our content.
  • Video Content: Video content's potency lies in its hook— To capture attention that sparks curiosity and keeps viewers engaged.
  • Collaborations: Leveraging on influencers through collaborative reels.
  • Look & Feel: We Focused on human elements, greenery (royalty), a luxurious but welcoming lifestyle, guests, staff and minimalistic design.
Rymco - Nissan Lebanon
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Rymco - Nissan Lebanon
  • Rymco - Nissan Lebanon screenshot 1
$10001 to $50000
Not Disclosed
Automotive

Rymco - Drive Her Dreams: International Women's Day Campaign

Campaign Objective: Empower women and celebrate their achievements on International Women's Day, positioning Rymco Nissan as a key enabler for their aspirations.

The ENTERTAINER
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The ENTERTAINER
  • The ENTERTAINER screenshot 1
$10001 to $50000
Not Disclosed
Consumer Products

We offer The Entertainer Qatar comprehensive social media and paid media campaign video services. Our expertise spans from ideation and content creation to filming and editing, ensuring a seamless process from start to finish. We produce a wide range of videos, from short, trendy reels to upscale, polished productions, tailored to engage and captivate your audience.

Coral Oil
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Coral Oil
  • Coral Oil screenshot 1
$10001 to $50000
Not Disclosed
Oil & Energy

On December 2019, Coral wanted to generate awareness that it’s an established Lebanese Station contributing to a better Lebanon as there was a confusion amongst the audience about Coral being a brand new company.

To achieve our objective, we came up with a video featuring different Lebanese known monuments like Rashaya Castle, Train etc. At the end of the video, we exposed that Coral has been there for 94 years since 1926 as if it was also one of the Lebanese Monuments.

The 45-second video was featured on Facebook and Instagram and contributed in changing users perception.

Identity Campaign

To achieve our objective, the 2 TVCs were published online on Coral Oil Facebook, Instagram and YouTube accounts.

The TVCs and the banners with the slogan, were also sponsored as Youtube Preroll and Bumper ads, on Snapchat stories and Inmedia (on websites).

The 2 TVCs were based on an end rhyme so we played around it and challenged users to come up with their own versions.

In addition to that, we created competitions based on scenes from the TVCs for users to keep it on top of the user’s mind ( ad recall)

User’s interaction with Coral was a proof of success of this campaign!

Buzz online: The brand was mentioned on Facebook and Instagram by users creating their own version of the ad, even in games like PUBG! Many official pages in Lebanon shared the ad and reviewed it as a funny one. There was even a sticker (inspired from the ad) trending on Whatsapp! The hashtags #عبي_طاقة_إيجابية( new slogan of Coral ) & #موزة_وتفاحة (sentence from the ad) were also trending online.

Buzz offline: Footfall on the stations. The sales number was increasing. Users were passing by the station to get Coral’s services and to recreate their own version of the ad with the employees. 

Al Mana Media
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Al Mana Media
  • Al Mana Media screenshot 1
$10001 to $50000
Not Disclosed
Advertising & Marketing

Set Up: After we have a clear assessment and Once the website is ready, our team will start setting up all onsite optimization tools and contents to generate and index pages over search engines, the process is a critical one as it defines the type of content of each page to be indexed over search engines and define the relation between the website content and the searched keywords.

Onsite Optimization: at this step our team will be optimizing performance of pages and creating internal links between relevant content over the pages to create a historic relation between matched keywords used through search engines. The content of Meta Tags, Titles, body texts, and images naming will be optimized to serve the purpose of being visible on targeted search requests.

• Keywords selection

• Title Tag Optimization

• Meta Tags Optimization

• ALT Tags Optimization

• Hyperlink Optimization

• Sitemap Generation

• XML Sitemap Generation

• Making URLs friendly

• Proper Linking Structure

• Right Keyword Density

Offsite Optimization: creating trust for a website goes side by side with creating relations with trusted sources/websites to list content and links towards the main website. Through this phase our team will be working on creating trust over various websites through placing inbound links to several services and packages within the website. It is worth noting that having visible results will take between 4 to 6 months depending on the content indexing and new methodologies, which might be launched during this period.

• Submit the links of the website into the Search engines & social media platforms

• Creating trust between the website & external portals

• Drive traffic from external portals

• New 1-way Incoming Links 150 per month

• XML Sitemap Submission in Google

• Sitemap Submission in Yahoo

• Sitemap Submission in Bing

• Social Bookmarking Links

• Social Media Links

FNB Finance
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FNB Finance
  • FNB Finance screenshot 1
$10001 to $50000
Not Disclosed
Banking

Renaming Campaign

On January 2018 CFC Group changed it’s name to FNB Finance since it was acquired by FNB BANK in 2000. The primary goal of the campaign was to transition as smoothly as possible.

Our Strategy:

To tackle our challenges, we developed a single phrase signifying the name change, as well as developing eye-catching visuals to be advertised as carousel ads and a short video.

Finally, we used the same message to continuously post on Facebook and Instagram to hammer down the issue and prevent confusion.

The message we used was بالاسم تغيّرنا in Arabic, signifying the name change with wordplay twist and CFC is now FNB Finance in English.

Result:

The renaming campaign was successful and tackled our challenges directly. Only 3 cases were recorded where fans were slightly confused with the renaming; However they were handled instantly.

Dipndip
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Dipndip
  • Dipndip screenshot 1
  • Dipndip screenshot 2
$10001 to $50000
Not Disclosed
Food & Beverages

Deliverables:

-Aesthetic videos for social media

-Total of 40 items to be shot for menu, screen and social

display based on the moodboard

- Up to 20 Asthetic videos for social (10-15 secs each maximum)Deliverables:

-Aesthetic videos for social media

-Total of 40 items to be shot for menu, screen and social

display based on the moodboard

- Up to 20 Asthetic videos for social (10-15 secs each maximum)

Shawarmanji Lebanon
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Shawarmanji Lebanon
  • Shawarmanji Lebanon screenshot 1
  • Shawarmanji Lebanon screenshot 2
$0 to $10000
Not Disclosed
Food & Beverages

Shawarmanji requested a campaign to highlight their achievements in the past years, so we came up with a concept “Akbar min 3omor” which explains how Shawarmanji managed to be so successful, wise and mature is so much little time. Using children was the main conceptual resemblance of “being mature”

Kiddzy
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Kiddzy
  • Kiddzy screenshot 1
$10001 to $50000
Not Disclosed
Education

Kiddzy Mobile App

Project Objective: Increase downloads, active users, and overall engagement with the Kiddzy mobile app.

Target Audience:

Parents of young children (aged 2-8 years old)

Focus on parents seeking a safe, educational, and entertaining mobile app for their children.

Consider segmenting by parents' tech-savviness and preferred learning methods (play-based, curriculum-based).

Deliverables:

A comprehensive app growth marketing strategy with a detailed plan for each tactic.

Creative assets for social media campaigns, app store visuals, and in-app promotions.

User acquisition campaigns across various channels.

Performance measurement and reporting to track progress towards set goals.

CNBC Arabia
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CNBC Arabia
  • CNBC Arabia screenshot 1
$10001 to $50000
Not Disclosed
Media

CNBC ARABIA's website are the main entry point to all other services and solutions. It will include:

  • General information about CNBC ARABIA to fit the new era of digital marketing.
  • Online solution for already existing visitors, as well as a tool to engage with new visitors.
  • The ability to watch live coverage online with Live Streaming
  • Interactive Modules, which allow two-way online communication between CNBC ARABIA and its audience. 
Qatar Tennis Federation
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Qatar Tennis Federation
  • Qatar Tennis Federation screenshot 1
$100001 to $500000
Not Disclosed
Government
  • During the 5-day event we gained 550 new followers on Facebook and 750 on Instagram
  • We created more than 290 stories during the 5-day event with organic reach per story exceeding 3,000
  • We gained an impressive 770K total impressions during the 5-day event
Margherita Pizzeria
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Margherita Pizzeria
  • Margherita Pizzeria screenshot 1
$10001 to $50000
Not Disclosed
Food & Beverages

Margherita is one of the best authentic Italian places in Qatar which newly opened in Mirqab Mall.

Our approach was creating eye-catchy, out of the box visuals.

American University in Dubai
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American University in Dubai
  • American University in Dubai screenshot 1
$10001 to $50000
Not Disclosed
Education

The objective is to develop the Original Narrative Website over Drupal platform.

Our scope of work:

- Apply the design over the Drupal platform and develop the features needed

- Migrate the data from the old website and upload it within the new website

- Host the website on a shared server

- Maintaining any bugs / fixes that might show up due to technology or browser update

Al Aziziyah Boutique Hotel
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Al Aziziyah Boutique Hotel
  • Al Aziziyah Boutique Hotel screenshot 1
$0 to $10000
Not Disclosed
Hospitality

THE BOUTIQUE HOTEL's website is the main entry point to all other services and solutions. It will include:

• Basic information about "THE BOUTIQUE HOTEL" to fit the new era of digital marketing.

• Online solution for already existing visitors, as well as a tool to engage with new visitors.

• Interactive Modules which allow two-way on line communication between "THE BOUTIQUE HOTEL" and its audience.

Al Kanater
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Al Kanater
  • Al Kanater  screenshot 1
  • Al Kanater  screenshot 2
$0 to $10000
Not Disclosed
E-commerce

Countries: USA / UAE

Brief:

  • Trade Mark Infringement
  • Brand Registry Development
  • Listing Development

Result: Loss of Amazon Listings & Reviews

Action:Trade Mark Infringement: IG Concept lawyers worked with Amazon Counsel and gained access to Al Kanater ListingsEnrolled the Brand with the Amazon Brand Registry service and developed all the

required material:

  • A+ Listing
  • A+ Content
  • Storefront

Product Links:

  • Storefront: https://www.amazon.com/stores/AlKanaterSince1977/page/C38B9180-1161-4D03-B18A-95ACC74F1D14?ref_=ast_bln
  • Listing Sample: https://www.amazon.com/Al-Kanater-Natural-Chemicals-No-Whitening/dp/B08DG295LF/ref=sr_1_3?crid=27DZ4BATZI84L&dib=eyJ2IjoiMSJ9.g-p44CeS1EJZXeV7YeYwnf-T7S9ToRrAE9jncTKAZ8S8Mapwx9PA1vynP8CHpdGcvic1g9cH0FTE3bZ-pcCPxjVgdagtWwZbZWp5ABPDGkxx9GTvXDirXbFjEcovzz587ZEqQ5Ity_MJLwyJ356_GeZBlVGIgcmLY-NZdCIRXcRmnQdvvHMSDDjta11DUKxZBOqpI5Wk5iH_97T--o69YK2VIQOz17qjHNgIvZoeA3k.vniKJOGQ8pvB6v33FUG7rcDSVO8mjg3-5QcY4LMgAtY&dib_tag=se&keywords=al%2Bkanater&qid=1712580759&sprefix=al%2Bkanater%2Caps%2C325&sr=8-3&th=1
Café Najjar
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Café Najjar
  • Café Najjar screenshot 1
$10001 to $50000
Not Disclosed
E-commerce

Country: USA

Brief:

  • Brand Registry Development
  • Listing Development

Result: Unifying the brand listings

Café Najjar Cardamom Overall Pick

Action:Enrolled the Brand with the Amazon Brand Registry service and developed all the required material:

  • A+ Listing
  • A+ Content
  • Storefront

Product Links:

  • Storefront: https://www.amazon.com/stores/Caf%C3%A9Najjar/page/4C6E31A5-7AA3-4D3B-B227-2C62C19F7995?ref_=ast_bln
  • Listing Sample: https://www.amazon.com/Najjar-Classic-Cardamom-Turkish-style-Lebanon/dp/B002ABW7GW/ref=sr_1_2?crid=MEW0EFMTB7UU&dib=eyJ2IjoiMSJ9.e_WLu_JMbSFNnlmRGscB1dmr7hY-2kwZNTjDv0WLXAHxIvBdzTbO64_iwazhO0ttqIwJmANAPltBNffIUxc8xz3aC4J3SaGbi5G7nYcBxSRd1qjOf_FXe2pIcrA-_dr00gFr_hBFAyNkW-k6um1KokAkJTqbz5nRlOcxb5Gkoi7juZBrawmZeNA0wr6Gxl7hoQscxnMJRaa95Nh-maqB5NRVY_VWpV5oGSppd9hx7_HX3bs32rFBQ3w58JfSDi4gqdDQOYk2tmy5JcNhruxbV-GxZuTsJH5Qo4HFo2RC9sU.uAeYyRNqfVhJrdNl9fyzeqHLhBA5vPTblcuGk2iQut0&dib_tag=se&keywords=cafe+najjar&qid=1712581208&sprefix=cafe+najjar%2Caps%2C201&sr=8-2

intouch mena Reviews

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Shafik Idriss

great team, well informed, growth focused, adaptive

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$200000+
Completed
Automotive

Review Summary

i worked with intouch for the cross of more than 6 years, where we have managed to work as a team to:
1. Develop Communication Strategies
2. Communication Plans
3. Digital Development
4. CRM Plans and communication

in short, intouch was a key pillar that supported, developed & executed all our digital requirements

What was the project name that you have worked with intouch mena?

Digital Communication Agency

What service was provided as part of the project?

Web Development, Digital Marketing, Advertising

Describe your project in brief

intouch was awarded as the official digital communication agency

What is it about the company that you appreciate the most?

teamwork, adaptability, fast response, informative team, goal-focused

What was it about the company that you didn't like which they should do better?

N/A