Please introduce your company and give a brief about your role within the organization.
Kaz Software is a custom software development company based in Bangladesh. We focus on providing our customers with software solutions for their business needs. What makes us a winner is that we do this with the mindset of being fully a part of our client’s team. Our teams align with the goals of our customers and produce high-quality software within our customer’s time and budget constraints.
I am the founder of Kaz and my role as its CEO involves managing the company and its technical teams in a way that ensures customer satisfaction while keeping our teams happy.
What is the story behind starting this company?
I started Kaz back in 2004. I came from a startup software company culture and felt that custom software development companies lacked the spirit, enthusiasm, and energy that a typical startup company has. I pinned this problem down to the fact that consulting companies do not directly identify with their product as startups do, which leads to dissatisfaction within the technical teams and loss of enthusiasm and passion in their work. Yet, great software only comes from passion and I felt that if I built a company with the right culture and mindset I’d be able to bring this passion for software in the custom software consulting space. This is where Kaz started.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We are a completely in-house technical team company. We hire the best talents in the market and train our resources so that our customers get the top engineers in their projects.
How does your company differentiate itself from the competition?
Our biggest differentiator is our passion for software projects. We become part of our customer’s team and view their goals as ours. With a culture that is very much creative and goal-oriented, we bring the enthusiasm, energy, and passion of a startup software team to our customers. This coupled with our skilled resources makes us very different from other software development consultancies.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Over the past 17 years, we have worked in many industries such as finance, publishing, tax & trade, eCommerce, banking, telecoms, retail, development sector NGOs, enterprise applications, games, etc. Many of our customers are returning. I’d put 50% of our current customers as return customers.
Please share some of the services that you offer for which clients approach you the most for?
We provide software development services for building web, mobile, and desktop applications. We also have support services around customer’s software needs such as graphics design, testing, and content services.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We believe that our customers are very satisfied with our services. We run regular satisfaction surveys and end-of-project retrospectives which give us feedback from our customers that leads us to this conclusion.
To ensure that our teams produce the right software products we insist on an agile methodology that involves weekly team calls with our customers, a constant feedback loop including sharing the issue tracker, software build systems, software dev outputs, etc.
What kind of support system do you offer to your clients for catering to their queries and issues?
Our customers get a dedicated project manager as their main interface to the project. The project manager is also backed up with a separate contact within the leadership of the company.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Our payment model is usually paid per milestone for fixed-priced projects and monthly invoicing for longer-term resource hires and staff augmentations.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We usually take projects that fit with our skillsets and for which we know we can deliver a great product. Total pricing isn’t usually a major factor for our projects, however because of our workflow and size taking on projects below US 5000 doesn’t make sense in most cases.
What is the price range (min and max) of the projects that you catered to in 2020?
Where do you see your company in the next 10 years?
I see Kaz continue its growth in the international market particularly in North America while taking on a significant share in the emerging software and digitization market in Bangladesh and South Asia.