First Call for Outsourcing

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide.

KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO. Its business is built upon world-class technology infrastructure and operations.

Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services.

Its quality assurance processes and intensive training ensures its services meet and exceed client expectations. Its detailed documentation illustrating every procedure within KenCall ensures we can provide consistent and reliable procedures and deliver exceptional customer interactions every time

Kenya Kenya
Sameer Industrial Park Mombasa Roa, Nairobi, Nairobi 27507
$25 - $49/hr
50 - 249
2004

Service Focus

Focus of BPO Services
  • Customer Service - 25%
  • Medical Billing - 25%
  • Technical Support - 25%
  • Call Center Services - 25%
  • Inbound - 50%
  • Outbound - 50%
Focus of Business Services
  • Data Entry - 100%

Industry Focus

  • Other Industries - 10%
  • Advertising & Marketing - 9%
  • Government - 9%
  • Healthcare & Medical - 9%
  • Information Technology - 9%
  • Telecommunication - 9%
  • NGOs - 9%
  • Retail - 9%
  • Banking - 9%
  • Insurance - 9%
  • Industrial - 9%

Client Focus

34% Large Business
33% Medium Business
33% Small Business

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