Krusche Company

Over a decade-long partnership, K&C has played a pivotal role in developing and maintaining Bosch's multinational booking application for vehicle servicing and repairs. By integrating seamlessly with Bosch's internal teams and another outsourcing provider, K&C ensured the application's adaptability, scalability, and reliability. The collaborative Scrum-of-Scrums approach facilitated efficient project management and delivery, allowing Bosch to offer a robust, user-friendly platform to its customers and partners worldwide.

The Challenge:

• Multi-National Booking AppDevelop a multi-language, multi-national booking application for vehicle servicing and repairs.
• Website IntegrationEnsure seamless integration of the app into multiple Bosch-owned websites.
• White-Label FlexibilityDesign the application to be adaptable for third-party clients as a white-label product.
• Cross-Team CoordinationCoordinate development efforts between K&C and another outsourcing provider using a Scrum-of-Scrums approach.
• Long-Term EvolutionMaintain and evolve the application over a decade-long project duration.

Solution:

1. Dedicated TeamAssembled a dedicated 9-person K&C team.
2. Scrum CoordinationImplemented an adapted Scrum-of-Scrums framework to coordinate with an additional 6-person team and Bosch’s in-house management.
3. White-Label DevelopmentDeveloped and maintained the booking application, ensuring its adaptability for white-label use by third parties.
4. Partner ToolsCreated complementary applications for Bosch’s network of service partners to manage availability, services, pricing, and bookings.

The successful implementation of the Blue/Green Deployment strategy was a testament to the agile and collaborative approach taken by the teams. Working in an agile environment, the project was executed iteratively, allowing for continuous feedback and improvements. This approach ensured that the most critical components were prioritized and thoroughly tested before full deployment. The close collaboration between K&C and Informa's internal teams was key to the project's success. Regular communication and alignment of expectations helped in addressing challenges promptly and effectively. The seamless integration of the Blue/Green Deployment strategy resulted in zero-downtime deployments, gradual traffic switching, and risk mitigation across more than 8 services, significantly enhancing the platform's reliability.

The Challenge:

• Zero-Downtime:Informa needed to ensure updates without service interruptions.
• Traffic SwitchingThey required smooth transitions to new software versions.
• Safe TestingTesting new versions without exposing live traffic was essential.
• Quick RollbacksRapidly reverting changes to mitigate risks was a priority.
• EfficiencyMaintaining cost-effective solutions while enhancing reliability.
• Tool IntegrationUtilizing existing tools without disrupting internal teams was necessary.
• ComplianceMeeting security and regulatory standards

Solution:

1. Blue/Green DeploymentImplemented strategy for seamless, zero-downtime releases across 8+ services.
2. Iterative ExecutionExtensive preparations, POCs, and technical spikes.
3. Prioritized DevelopmentFocused on critical components first, followed by thorough testing and continuous improvements.
4. Risk MitigationDelivered reliable, risk-free deployments.

The K&C team successfully delivered and maintained over 100 digital assets for Nestlé across 50 markets. They achieved digital asset KPIs in the top 10% for all three brands, including security audit success and the number of digital asset launches per year. The team improved ticket resolution time for Baby&Me by 80% and invested in reusable Drupal modules for easier future maintenance. The success of their work led to the onboarding of two additional brands, Wyeth and NNI, expanding the team to 15 full-time members covering front end, back end, and QA, augmented by mobile development experts. The seamless integration of the Blue/Green Deployment strategy resulted in zero-downtime deployments, gradual traffic switching, and risk mitigation across more than 8 services, significantly enhancing the platform's reliability.

The Challenge:

• Balancing StakeholdersAligning brand preferences with corporate security, compliance, and commercial viability.
• Managing ScaleStandardizing web and mobile apps while customizing for markets (languages, products, promotions, partners).
• Speed vs. ComplianceRapidly launching microsites and apps while meeting corporate security and compliance standards.
• Technical ComplexityDeveloping and maintaining over 100 digital assets with unique requirements and customizations.

Solution:

1. Efficient TeamK&C formed a nimble team of 15, scaling as needed.
2. Reusable ModulesCreated top-notch Drupal modules for cost and time savings.
3. Extensive DevelopmentBuilt 100+ Drupal-powered microsites and apps for Baby&Me, Wyeth, and NNI.
4. Knowledge TransferEnabled smooth transfer of skills and capacity between sub-teams.