Lighthouse

I’m the founder of an interior design studio based in central London. We specialise in creating minimal / scandinavian style spaces, which combine beautiful materials and textures with architectural features and designer furniture.

Our website was in need of some work to better represent our maturing business. The previous version didn't represent us well and wasn’t converting as well as we would hope, mainly down to the UX, content and structure. We were also in need of someone who could give advice on digital strategies and act as a sounding board for our ideas on an ongoing basis. We wanted a website which reflected our design ethos and communicated our service and skills in a clear way. Our aim was to increase conversions from visitors to the site.

We reached out to a handful of agencies who all pitched for the work. We’d met Lighthouse a couple of years back when we worked in the same area and they were also recommended by someone in our network. They impressed us with helpful advice from the start as well as being a good personality fit.

Lighthouse helped us refine our positioning, messaging and user journeys through the site and provided UX foundations for us to work from. They also acted as consultants after launch to help add incremental improvements and refine strategies over time. We worked with one of the company founders as well as two of the UX/design team.

The site has received great comments from clients and led to an increase in conversion from online leads as well as a drastic increase in average project size. Communication was good. We used online tools to keep in touch which helped stay on track and remain aware of what was going on and what was needed next. The work produced was excellent but the best part was how easy it was to work with Lighthouse. They felt like an extension of our own team and were a fun bunch to work alongside. They listened to all our ideas, understood our goals instantly and helped us improve upon these in ways that we hadn’t expected.

We worked with Lighthouse on the development of a bespoke tool for our internal team to use. The team at Lighthouse were faultless from start to finish, they totally got the brief and the problems from the first meeting, and went above and beyond to make sure our needs were met. From meeting with individuals in our organisation to problem-solve and understand ways of working, to creative brainstorms and project management, we really enjoyed working with all of the team.

Our digital presence was in need of some work to better represent the company as a whole. The previous version of our website didn't represent everything we'd achieved over the past 20 years and wasn't as usable as we wanted. We felt updates to the UX and design were long overdue. We were also keen to find an agency who could help us out with broader digital strategies going forward.

Lighthouse were recommended to us by an industry colleague and we found the whole experience of working with them hassle-free and straightforward. We're really impressed with the way they grasped what we wanted and translated it into high quality design. We've had positive feedback already and are looking forward to planning our next phase with them.

When I set up my company Away from the Ordinary, I needed not just a website but also help to design our logo and start-up guidance. Lighthouse London provided all of that and more in a fast, professional and friendly manner. I could not be happier with the service they provided.

We hired Lighthouse for our site because they were friendly, affordable & understood our vision. They did frontend web development that closely followed our brand guidelines and business needs. They set up WordPress, created a custom backend and continue to help us with running and maintenance to this day.