INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK

Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of some of the most recognizable brands in the world. As an industry leader with deep expertise in managing interactions across the customer lifecycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technology that extends beyond the contact center to enable organizations to better target and connect with customers. Anything-as-a-Service accelerates the transformation of business by utilizing intelligent infrastructure and domestic labor to provide significant cost advantages and superior technological footing to businesses that challenge the status quo.

United States United States
2937 Sierra Ct. SW, Iowa City, Iowa 52240
NA
50 - 249
2003

Service Focus

Focus of IT Services
  • Staff Augmentation - 50%
  • IT & Networking - 50%
Focus of BPO Services
  • Customer Service - 50%
  • Telemarketing - 50%

Industry Focus

  • Advertising & Marketing - 25%
  • Business Services - 25%
  • Financial & Payments - 25%
  • Healthcare & Medical - 25%

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