Mechsoft Digital Technologies Pvt Ltd

Client: Privatefleet, Automobile

Challenge: Frustrated with a rigid and expensive off-the-shelf CRM, our client struggled with limited customization options, exorbitant fees for minor changes, and lengthy development queues. This hindered their ability to adapt the software to their unique business needs, impacting overall efficiency and growth. They were not able to come up with new business ideas and process optimization due to limitation of CRM.

Solution: We met client on one of the bidding platform and started working on the real estate project with google map integration. We performed very well and hence client approached us for next projects related his Automobile Business. Since then we established a partnership with the client. We were novice to this domain and working first time but very quickly we understood domain, client business and pain points in the business. By leveraging our problem-solving approach, we designed and developed a fully customized CRM solution from the ground up, utilizing the latest technologies.

The Partnership: Our approach went beyond simply delivering software. We became true partners, invested in their success. We provided ongoing support and enhancements, ensuring their CRM solution remained relevant and scalable as their business grew. We even took on responsibility for their entire IT infrastructure, offering comprehensive support aligned with their specific time zone needs.

Challenge: Aiirify, a startup based in the USA, aimed to revolutionize IT infrastructure management through a cloud-based SAAS product. The goal was to automate support tasks, traditionally handled by local IT teams, using an AI-based chatbot, scripts, and a ticket management system. The initial requirement involved creating a desktop application that would execute commands from an AI chatbot to troubleshoot hardware and networking issues.

Approach:

MVP Definition:

• Identified key functionalities for the Minimum Viable Product (MVP) that showcased the core features to clients and investors.
• Focused on delivering highly expected output from end users like hardware troubleshooting, user management, and installation support.

MIP Phasing:

• Divided the full scope into manageable Minimum Interesting Products (MIPs).
• Phased out development to prioritize essential features and functionalities.

Agile Methodology:

• Utilized agile methodology to create a sprint plan.
• Adapted to changing requirements and ensured continuous client feedback.

Dynamic Scripting:

• Implemented a dynamic system for executing PowerShell scripts, considering security profiles and permissions.
• Enabled seamless addition of new scripts without modifying the code.

Complex Workflow:

• Successfully integrated complex workflows, such as user creation requiring manager approval, into the system.

Encryption and Security:

• Ensured security through script encryption and hash checks before execution.
• Managed versioning for scripts and application components for efficient updates.

Scalability:

• Developed a scalable system capable of managing diverse scenarios, user requests, and multiple installations.

Server Version and Ticket Management:

• Progressed to develop the server version managing script updates and deletions.
• Completed the ticket management system for client companies and support engineers.

Solution : After a bad experience with one software development house, Client first wanted to salvage the old code, We had to redevelop from scratch for making a correctly working quality product in cost effective manner, and they got fist round of funding.

Our contribution include.

• Correct technology stack selection
• Easy cost structure, to help the cash strapped startup.
• Understanding that the business was not to do with food, as it came from restaurants, but it was a Technology business Focus was changed.
• Providing innovative ideas so that the business remains sustainable, and future proof.