Netcomm Global

Industry: Pharmaceutical Industry

Introduction

High Q Pharma is an International research-driven pharmaceutical company known for developing, manufacturing, testing, and marketing affordable, high-quality medicines. Operating in over 25 countries across Asia, the Middle East, and Africa, it is recognized by IMS as the fastest-growing company in many regions.

Problems Identified:

Our team found inadequate and worn-out Internet infrastructure in Pakistani Government hospitals, with damaged and non-functional cables. To enhance efficiency, the company aimed to digitize libraries, wards, and staff rooms, addressing doctors' demands for internet connectivity to streamline manual processes. High Q Pharma sought a secure WiFi solution to ensure information provided for access met security standards, facing challenges in finding a suitable provider.

Solution and Technology provided:

1. We installed high-speed internet in Pakistani government hospitals across 7 major cities, aiming for 10mb per user to ensure ample bandwidth for efficient operations.
2. We deployed Meraki MR34 routers strategically in wards, libraries, and staff rooms, ensuring maximum coverage. Labs received LAN-based infrastructure, while doctors and paramedic staff enjoyed high-speed wireless connectivity.
3. We facilitated doctors by connecting their medical equipment, token machines, database systems, and OPD management systems to the internet via wired connectivity, addressing their previous lack of access.
4. We implemented a Meraki cloud-based captive portal, requiring users to enter details for internet access. This ensured secure data logging for identification of illegal activities, maintaining confidentiality of user-provided information until necessary.

Industry: Non-Profit Organization (Education, Art & Society)

Introduction

British Council, established in 1934 in London, connects people in the UK and 100+ countries through arts, culture, education, and language for peace and prosperity.

The British Council empowers individuals with skills, confidence, and connections to transform their lives and shape a better world. They help build networks, explore creative ideas, learn English, get quality education, and gain recognized qualifications.

Solution Required by British Council Management

The British Council sought a provider for optimized internet bandwidth and glitch-free WiFi solutions across various domains. They needed bandwidth optimization, streaming service policy creation, and robust monitoring for flawless execution of their prestigious annual events attended by industry leaders and foreign officials.

Solutions Provided and Technology Used

1. Our wide infrastructure enabled us to provide bandwidth with redundant backups over the Mikrotik 3011 router board for British Council events, giving us an edge over competitors.
2. Our fiber network seamlessly switches between fibers in under a second, eliminating network downtime or disruption in streaming live events.
3. We improved network quality by optimizing dedicated routes for live streaming on different platforms using the Traffic Engineering technique.
4. Our network team utilized Grandstream GWN7660 access points with frequency optimization for seamless WiFi in the dense event location, ensuring smooth connectivity for attendees and British Council's vendors.
5. Our team optimized Wi-Fi channels for partnering departments, ensuring seamless live streaming with international speed and ping standards.
6. We set up an on-site network monitoring team to ensure smooth operation during the live event.
7. We managed the Quality of service of their onsite event systems and made sure they performed at optimum level to deliver a glitch-free event for the client.

Industry:   Medical Practices (Geriatrics, Care Management & Nursing)

Introduction

Family Choice of New York, founded in 2005, is a leading medical practice for medically fragile individuals. Their team collaborates with Western NY community providers, delivering clinical programs to enhance patients' quality of life in the comfort of their homes.

Problems Identified:

Upon IT consultation, we addressed network issues by transitioning from Sophos and Ubiquiti to a unified Cisco infrastructure. A new wireless fabrication aligned office access points, and equipment was integrated into the network. Non-manageable switches were replaced, and existing servers were seamlessly onboarded to the new configuration. Active Directory was implemented for alignment with access points, enhancing network efficiency.

 Solutions Provided and Technology Used:

1. Deployed MX-68 Appliance firewall with High-end Availability in the server room, meeting the client's demand for advanced security and cost-effective technology advancement.
2. New manageable switches were involved and existing ones were removed. This made the entire network diagram more accessible and manageable.
3. New Cisco Meraki access points were strategically installed to cover the main areas of WiFi usage.
4. Successfully synced Active Directory server for VPN users, achieving a crucial target in the network revamp. Implemented 2FA for enhanced login security for both FCNY users and employees.
5. Active Directory was also synced on the network for WiFi User management.
6. Efficient server onboarding ensured continuous access and stability during appliance switching, with dedicated engineers maintaining uninterrupted online status for a smooth network revamp.
7. The site-to-site VPN was configured for the FCNY California office which was previously connected to Watch Guard. The site-to-site VPN was configured with Azure for remote connectivity.
8. FCNY’s bandwidth was realigned with auto failure on the new MX68 firewall appliance.

Industry: E-Gaming Streaming and Production

Introduction

NGES is a leading E-Sports production company in Pakistan that promotes and educates the public about the fast-growing nature of E-Sports. They have a highly qualified team and have organized over 100 online and offline events for popular titles. NGES is partnered with local and international brands to bring the E-Sports revolution to life.

Problems

NGES faced a significant challenge in building their IT infrastructure from scratch, requiring structured cabling, internal wiring, WiFi management, Data Center hosting, and stable bandwidth for their office and international game streaming servers. Ensuring optimized bandwidth for low-latency gaming and implementing a failover scenario was crucial to prevent downtime, especially during live events.

Solutions

• We simply outsourced the entire department of NGES and built everything from scratch.
• Our deployment team deployed internal wired infrastructure dedicating a LAN for each streaming system so that they get maximum input.
• Enterprise-grade access points were deployed strategically in their entire office space.
• A Zero Handoff approach was applied at the NGES office so that the connected users can seamlessly transfer from one WAP to another helping users freely move in the office.
• An NOC and streaming servers were set up at NGES, featuring dedicated bandwidth with automatic failover to ensure uninterrupted service.
• We outsourced NGES's IT, overseeing IP queues, event monitoring, bandwidth parameters, Access point usage, and structured cabling maintenance for optimal internal network performance.
• We supplied remote site bandwidth connecting NGES's head office to event locations.
• We also provided them with a help desk ticketing system, through which they can raise a ticket regarding any internal.
• We have provided a dedicated monitoring team for their onsite and offsite events constantly monitoring their link and WiFi network.

Industry: Pharmaceutical Industry

Introduction

Getz Pharma specializes in affordable, quality medicines and operates in over 25 countries. They aim to digitize hospitals in Pakistan and have identified 300 locations for deployment, despite poor infrastructure conditions. technology.

Problems Identified:

During our visits to government hospitals in Pakistan, we found that the internet infrastructure was inadequate and damaged. To meet the demands of Getz Pharma, we had to create a new fiber optic/wireless infrastructure. Getz Pharma also wanted to digitize libraries and staff rooms, but the existing internet was mostly out of order. To solve this, we installed digital kiosks and connected doctors' systems to the Internet. Getz Pharma also needed a secure WiFi setup, but no one could provide what they required.

Solution and Technology provided: 

• We brought fast internet to government hospitals in Pakistan, covering 22 major and 25 remote cities. Our goal was to provide each user with 8 MB of internet speed and sufficient bandwidth.
• We installed routers in every ward and set up LAN-based infrastructure in the labs to improve functionality. We deployed access points according to areas with high usage and provided medical staff with strong and high-speed wireless connectivity for reliable internet access.
• Getz installed digital kiosks for doctors to access medical research and stay up-to-date. We provided reliable LAN-based internet connectivity and performed regular maintenance.
• Our team provided medical professionals with internet connectivity for their equipment and appliances, including token machines, database systems, and OPD management systems. We offered both wired and wireless options for remote access.
• We provided a secure captive portal for internet access, with confidential user data accessed only when necessary for security purposes.

Industry:  Travel & Tourism

Introduction:

Khyber Pakhtunkhwa is a popular tourist destination known for its stunning landscapes. However, the Galiyat region struggles with limited mobile network and internet coverage due to harsh weather conditions. The Galiyat Development Authority plans to provide WiFi for tourists, tackling previous failed attempts.

Problems Faced by GDA

We were asked by the Galiyat Development Authority to provide WiFi in the region for tourists and locals. We faced challenges due to harsh weather, but our task was to provide open and free WiFi, sponsored by the Authority. We also trained locals and educated tourists on the login procedure for the WiFi network. Our coverage areas included Galiyat Bazaar, Nathiagali Park, Nathiagali Bazaar, and the Church region.

Solutions Provided and Technology Used

• We established a NOC in a safe open area in Galiyat, using fiber routes from two different PoPs for uninterrupted internet connectivity.
• We deployed Mikrotik in our NOC and executed all the bandwidth points from there. A different pool of DHCP was designed for bandwidth management and policies for users
• We deployed Four Access Points in Nathiagali Park and 5 Access Points in the Bazaar area for Tourists' WiFi purposes.
• We made a secure login page for tourists using the Galiyat Development Authority's Splash page. The system captures logs for future reference in case of any security threats, making the WiFi safer.
• Free WiFi is now available to everyone, including locals, tourists, and nearby shopkeepers.
• The setup was cloud-based for remote monitoring and access, with 24/7 monitoring by the head office team.
• The Galiyat Development Authority used a dashboard to analyze the analytics of WiFi users.
• We provided a helpline for WiFi issues and educated locals on the benefits of open WiFi.

Industry: Esports Gaming 

Free Fire, a battle royale game from Garena, has nearly 500 million players worldwide. In the game, players land on an island without weapons and scavenge for equipment to be the last one standing. Free Fire has regional events on every continent, with cash rewards for winning teams. Reliable internet is essential for successful E-Sports events.

Problems Faced by Free Fire Management

Garena management and its agency organized e-sports gaming events in Pakistan but faced issues with internet connectivity and network quality. Free Fire approached us for assistance in resolving these issues, including fluctuating internet connectivity, redundancy, and drop frames during live streaming. Players also experienced WiFi speed issues due to an inaccurate wireless network design. Previous vendors were unable to resolve these challenges.

Solutions Provided and Technology Used

• We provided reliable bandwidth for Free Fire events across various locations, thanks to our superior infrastructure. Our competitors couldn't match our redundant backups.
• Our fiber network is reliable and seamless, with no downtime concerns during live event streaming.
• We optimized the live streaming routes using Traffic Engineering to ensure minimal disruptions and dedicated them exclusively to the relevant servers and destinations directing the game.
• Our network team planned to channelize frequencies to prevent interference with external devices in the dense location.
• We optimized our WiFi for gamers, eliminating ping and latency issues and providing optimal speed and international standard pings during live gaming.
• We have a team on-site to monitor the network and ensure stable gameplay during live events.
• We've hosted 94 Free Fire gaming events nationwide. Our success in E-Sports is evident through our partnership with them.

Industry: Hospitality

Introduction

Dreamworld Resort is a vast 144-acre property with a variety of amenities for both members and visitors. It offers ultimate comfort, relaxation, and entertainment.

However, providing Internet access to Chalets and the Community Center Area has been a challenge for the resort and its management.

Problems Faced at Dreamworld:

Dreamworld Resort needs WiFi in the chalet area and other important zones due to complaints of slow speeds, poor connectivity, and limited range. A centralized WiFi management system is also needed to efficiently monitor usage. The existing access points are outdated and unable to handle peak usage.

Solution Provided and Technology Used:

• We solved routing and QoS problems by deploying a Mikrotik Routerboard which we used to manage DHCP servers, routing, and switching.
• 54 enterprise-grade WiFi access points were installed to provide consistent coverage to 45 rooms in the Chalet area and community center, with specific channels to prevent frequency interference.
• We deployed an in-house Server and installed a local controller for monitoring and controlling the access points. Through this, the IT department can locally manage all these access points and monitor their usage, heat map, and RAM usage and they can check outages as well if any.
• A policy was also driven to manage all the usage of Members based on the zones they are in. Chalets were given a different usage pool so they did not face any speed or connectivity issues. The same was done for the VIPs as they are the prime members of the resort.
• Through our wireless network, the complaint ratio is now minimal. Members enjoy our guest WiFi at the chalet area with smooth connectivity and good speed. People have also praised the smooth WiFi network at the resort on different rating apps.

Industry: IT Enablement/ Software House

Introduction

Cooperative Computing helps businesses with technology to reduce costs and gain a competitive edge.

Problems Identified:

During our visit, we found network infrastructure issues at both the head office and the remote site. Internal users had no network policies, and there were problems with wireless connectivity. The remote site needed cabling and access point deployment from scratch. There was no failover redundancy on internet bandwidth and no connection to a branch office. A network monitoring tool was required to monitor internet bandwidth and usage protocols.

Solutions Provided and Technology Used:

• We deployed Mikrotik and proper switching at the premises to overcome the network infrastructure issue and to implement new network policies sufficient to cater to the needs of the organization. By implementing individual QoS settings for each department, ensuring they have dedicated IP pools. We also provided bandwidth QoS to reduce costs and resolved user complaints about connectivity issues.
• We provided cutting-edge wireless solutions, featuring enterprise routers with Unique Static Channelization to eliminate fabrication issues and channel collisions while also offering a cloud-based WiFi Management Controller for wireless management.
• Dedicated CIR bandwidth with triple redundancy via fiber optic cables from different points (PoPs) in their head office was provided that guarantees uninterrupted remote server access for software development, with automatic failover to redundant secondary fiber, maintaining the same public IP and gateway.
• With a layer 2 connection on the same network, we centralized their entire organization's network. For internal network monitoring, we deployed “The Dude” monitoring tool so that the onsite and offsite network administrator to monitor parameters. This includes the Health of the Device, Bandwidth Usage, Disk/RAM space and usage, outages, and alert generation.

Industry: Food Industry

Introduction:

Bar B.Q. Tonight,  a premium Pakistani, Afghani restaurant in Pakistan, has been serving authentic Pakistani cuisine and their famous Bar. B.Q dishes for over 30 years.  With 18 locations worldwide, their brand has expanded to Southeast Asia and the Middle East.

Problems Identified

Bar B.Q. Tonight in Lahore urgently needed Internet connectivity and a WiFi system to promote their brand and gather users' information with their consent for future marketing purposes. They also required connectivity for their point-of-sale machines and internal systems, along with structured cabling in their branch. If successful, they will consider connecting their head office with the branch and onboarding us for the head office as well.

Solutions and Technology Provided

• For guest WiFi, we designed a splash page of their brand advertisement and deployed it on our access point in the Branch in Lahore.
• A captive portal was also provided to them which captured the information of connected users at their discretion.
• A cloud-based controller was provided to manage all of the access points in that branch.
• POS machines were synced on our network so they could be connected to the internet all the time.
• All of the usage systems and tablets were connected to our network as their previous network was not up to the mark to sustain all the load.
• The cameras weren't connected to our network for live viewing rather than offline security monitoring.

Result of Our Success

We upgraded the access points and added a Guest WiFi system for the Head Office in Karachi, as we did for Lahore. Data captured through connected user discretion provided opportunities for WiFi marketing.

We also connected remote branches and onboarded the Emporium Mall Lahore branch onto our network, deploying a wireless infrastructure for Bar B.Q.Tonight.

Our marketing team flawlessly managed the Guest WiFi campaign, delivering results that met customer demands.

Industry: Broadcast Media Production and Distribution

Introduction

ARY digital network is a subsidiary of ARY group of companies which is based in Dubai and is telecasted worldwide. Currently, the network consists of channels including ARY Digital (Asia-Middle East-UK/Europe-USA) (Entertainment), ARY News, ARY Musik (Music), ARY QTV(Religion), ARY Zauq (Food Channel), HBO, Nick, and many new ventures in the pipeline. Most of the networks in-house channels have their own specialized programming catering to Urdu speakers living in Pakistan and abroad.

Problems at the start:

ARY Media Group had streaming issues on YouTube and their website due to network routes. They needed an optimized bandwidth solution prioritizing upload speed for uploading content online.

They also needed a connectivity provider with high bandwidth, redundancy, failover, and reliable support after being let down by previous providers.

Solutions Provided

We provided an optimized bandwidth with redundant backup from 3 different PoPs. Considering ARY is a giant media group, our network and feasibility team could not compromise on the quality of service. Any downtime in connectivity would’ve led to harsh consequences for either as an SLA was signed for maximum uptime.

We deployed a Mikrotik Routerboard for internal policy-making and their routes were fine-tuned to an optimal level so that the traffic could be routed at the best possible destined routes. Streaming issues were solved through this and now ARY streaming does not face any lag online.

We offered Managed Network Services that include setting up internal wiring and access points for complete coverage. Our team monitored the network and alerted customers of any changes or fiber damage.